Great experience dealing with the crew over at HQ Milton. They came recommended by two independent…read moresources. Extremely knowledgeable, dedicated, and responsive to my needs as a customer. I was worried about spending this much on a time piece over the internet but all is well. Got my Rolex shipped to my door in leas than 24 hours after ordering. The time piece is even better than described. Would 10/10 recommend doing business with them!

I had bought a watch at this shop! a few years later it got stolen for me in spain! Scott Kaplan…read moredirectly refused to help me with the serial number from the watch!

This review is long overdue…read more Such a bittersweet review for me... I inherited my late mom's beautiful Vacheron gold watch from the 1970's that was no longer working and missing a part. I did extensive research and decided on Seregin's and I'm so happy that I did. Not only were they friendly/kind and super professional, but this watch, being a relic, and extremely thin and intricate, at this point, was a hard one to fix. Paul, the owner, went above and beyond, connecting with his own network to find the parts that were no longer for sale publicly. He called me multiple times to confirm the heftier price tag that parts and service would cost and when the timeline would be extended. When I came in to pick up the final product and he listened to my story of my beautiful mother and the watch, he truly had compassion and added to the story of this watch. This wasn't a faceless transaction and for something like an inherited treasure, that truly meant something to me. Overall, they clearly know their business here, from your more normal watch to luxury pieces. They care about the products and the customers they service.

Came in for a bracelet adjustment and to check the time keeping on my Seiko. Bracelet fix was fast…read moreand cheap. He tested the watch and it is losing too much time. He suggested sending it in under warranty myself else it's a lot of money to fully service the watch there. I appreciate the frank honesty. Lots of pretty watches to see in the cases while you wait (which is to be expected I suppose.

The service at A&E Watches was great. I got my first Rolex from them and absolutely love it…read more Leah was wonderful to work with, and everyone there was so thoughtful and helpful throughout the process. They also offer one of the best warranties, which made the experience feel even better.

I took a trip to the gift center in search of an elegant Christmas present for my wife. Sarkas at…read moreGiraux Fine Jewelry recommended A & E Watches, and I'm glad he did. I arrived a bit early--before the doors were even open--but was invited in with a warm welcome. I was greeted by the owner Avi and his daughter. After discussing my interests and the importance of finding a watch with strong value, his daughter immediately knew exactly what to show me. I was impressed by the watch itself, but the deal they offered made it impossible to pass up. Exceptional customer service, no-pressure sales, and a genuinely pleasant experience. I highly recommend A & E Watches to anyone searching for a collector's timepiece.

I needed to get a ring significantly resized (from a size 8 to a size 4!), and I was worried about…read moreit affecting the shape and/or it being very expensive. Vartan was my point person at Union Street Jewelers, and he was very informative/realistic about whether the resizing was feasible and the potential "risks" of getting the ring adjusted. He also quoted me $175, which was significantly cheaper than another jeweler I had visited earlier that day. About a week later, I came to pick up my ring, and it fit perfectly. The shape wasn't affected either. In addition to the high quality of the craftsmanship, I also really appreciated how hospitable Vartan and the rest of the associates were. He really treated me like a long-time friend even though it was my first time meeting him. Highly recommend!

Velix saved me today, my daughter broke the clasp on the diamond tennis bracelet I got her for her…read moreBirthday. She gave it back to me sad and a bit defeated, asking "Daddy, can you fix it?" I am no jeweler, so I went to Union Street Jewelers, and a miracle happened. Fixed!! Better than the original clasp! All while I waited with a wonderful cup of coffee. thank you Velix. My heart smiled today thanks to you.

I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle…read morethe job. Unfortunately, here's what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn't just a piece of jewelry, it's a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.

When Marcello there it was fine - I left my watch there 6 months ago…read moreand they cannot get the right part to fix it - I have asked the guy Ben to please send it back to me, so I can send it to the watch company. This was months ago - the guy won't answer the phone or call back - Terrible service - It is an expensive watch and I would like it back - bad company

Straight to the point, nice shop, and very nice customer service. Easily fixed my chain and pointed…read moreout what was wrong. Highly recommend.

Great friendly service! Needed my watch battery replaced and they did it so quickly. After I left…read morethe second hand stopped working so I returned and they were happy to fix The jewelry also looked really pretty, will definitely consider them next time

Lucky to have these guys in San Francisco. Fantastic watches for sale, incredible caring…read moreknowledgeable horologist that do far more than just repair your watch but often make it better than when you bought it

I wanted to shout out to Peter, young gentleman helped me with my Gucci watch. He didn't hesitate…read moreto help me. I explained my situation and he replaced new battery. I asked him how much. He said no costs. I was in total shock. I insisted paying him. He said no. He advised that my watch did not pass some kind of test and recommended to go to repair shop that specialized on Gucci brand. I was so touched. In return, I looked around other watches at his shop and decided to buy a nicer watch for myself. Thank you Peter!. You made my week.

Well, customer service just isn't what it used to be, am I right?…read more Tried for days to order online a new watch strap and the website concerning shipping certain items to California is horrendous. Figured I'd go into the store on the weekend, because they would surely have a large selection of watch straps in all sizes and materials--that was not the case! After some back and forth with the store clerk, she indicated that she could place the order and have it shipped. After being on the struggle bus for over ten minutes, I asked to see the order one last time before paying. Of course, despite my very clear instruction that I was seeking a 20mm watch strap, she had the wrong size. Oops! If you're looking for top-notch customer service, maybe best to try another location. For the price point and value, this experience doesn't instill much confidence in the brand after being a loyal customer for a decade. Felt like I was shopping at Foot Locker. I totally get the complaint that Shinola is just a nostalgic version of Fossil or some other middle-of-the-road watch company, but I have tried so hard to like this brand. Do better folks!

The staff were super helpful. The small sized dog bed was sold out, yet they managed to locate it…read morein another state. Our pup loves his new bed and it looks great in the room. Thank you!

The gentleman there was very welcoming. The shop has many different sections of watches and…read moresunglasses from vintage to modern.

Check out the beautiful Kuoe watches in SF at the store Time Frame. They also have awesome glasses…read moreand sunglasses. The owner Curtis is super friendly. Tell him James sent ya :-)

I received a Moonswatch Mission to the Moon as a gift and really loved it. It's a fun casual watch…read moreand a great talking piece for watch lovers. Unfortunately, I was at a festival and lost it so I wanted to replace the watch as soon as possible. I don't have a Swatch store anywhere near me so that's not so easy. They did start selling some of the Moonswatches online including the one I had, but I knew I was going to SF soon and that the store would be down the street from my hotel. Plus, some new colors and models came out that I was interested in. I was taking a risk because collectors buy certain ones up and often wait outside the store for new drops when they release. The watch I was interested in was the grey 1965 which had just come out. I came into the store and was greeted by the staff. I told them my predicament about losing one and wanting to replace it, but also about my curiosity to see other color ways that aren't available to me in SC. They asked about all the color ways I was interested in, brought them out, and added a couple extras that I might like. I was able to compare them all right next to each other and see the small differences like between the Mission to the Moon and the Moonphase which are super similar. I ended up leaving with the 1965 and I'm so happy with it. I even bought a watch for my friend who bought me the initial watch I lost as an extra thank you and to remedy my prior carelessness in losing the first one. Now all is right in the world and I love my new watch. I have to shout out the staff too who were not only helpful, but patient while I made my decision. Plus while I was picking out the watch I was gifting to a friend, one of the female staff members offered to try it on her wrist so I could choose the right size for my female friend.

If you like Swatch here you go! I was there yesterday for a battery and the staff was super…read morefriendly and helpfula They have what looks like all the popular swatches in stock but don't quote me on that cuz that stuff sells up pretty quick. I'm glad they have a location on Powell Street. Makes it real easy to take Bart and just walk up a block.