I saw the great reviews online and noticed that they had been in business for a long time. I also appreciated that they are a family-owned business. After browsing their inventory online, I decided to give them a call. Lea answered the phone, and I told her I was interested in the Explorer II. She was incredibly kind and friendly--it almost felt like talking to a family member. Three days later, I came in to pick up the watch, and I couldn't be happier with my purchase. The entire experience was smooth, welcoming, and professional. I highly recommend them. read more

The service at A&E Watches was great. I got my first Rolex from them and absolutely love it. Leah was wonderful to work with, and everyone there was so thoughtful and helpful throughout the process. They also offer one of the best warranties, which made the experience feel even better. read more

I took my watch in to be service. Tzipora was very nice and provided great customer service. My watch looks brand new and all services are guaranteed for one year from date of service. I would recommend them to anyone looking to service or purchase a watch. read more

A&E Watches - Freshly shined and serviced . - Watches Near Me - San Francisco, California

I've bought a couple watches from A&E. Lea helped me both times. I was impressed after the first time so became a repeat customer. Lea was extremely helpful and generous. I had a great conversation with Avi as well. This has become my go to spot for sourcing great time pieces, and the kind of customer service you don't find very often these days read more

I came in from out of town this past week. I had a Swatch that needed a battery and it's hard to find a jeweler who will do any sort of repairs. To my surprise, they took care of it and they did it in a quick and professional manner. The next time I'm in San Francisco, I will take my Swatch back to them. read more

SPECTACULAR SERVICE AND CRAFTSMANSHIP. Short story: live across street and had a family watch I wanted to gift to my daughter and needed to have it "semi restored ". Owner couldn't have been more cordial and thoughtful and I couldn't have been more pleased. Here's the caveat: Just brought the watch back 4 months later to resize the band and adjust the catch. Eddie fixed it on the fly in less than a minute. No charge! Love the energy and customer service approach behind this shop. They now have a lifelong customer. read more

Amazing people! Extremely helpful with one's questions. Avi is a very personable and helpful. I will always go to A&E for advice, repair and/or purchases. Highly recommend A&E Watches. read more

They were able to resize a watch that i purchased. Everyone is extremely nice and knowledgeable. I will come here with any watch questions!

I took a trip to the gift center in search of an elegant Christmas present for my wife. Sarkas at Giraux Fine Jewelry recommended A & E Watches, and I'm glad he did. I arrived a bit early--before the doors were even open--but was invited in with a warm welcome. I was greeted by the owner Avi and his daughter. After discussing my interests and the importance of finding a watch with strong value, his daughter immediately knew exactly what to show me. I was impressed by the watch itself, but the deal they offered made it impossible to pass up. Exceptional customer service, no-pressure sales, and a genuinely pleasant experience. I highly recommend A & E Watches to anyone searching for a collector's timepiece. read more

It began with a old Accutron that wouldn't stay running. We tried a new battery, but it only ran for a short time. It belongs to my friend, Ed, in a senior care facility. He is very attached to it and was sad because he though it couldn't be fixed. Since it is a very "out of time" watch (they don't make 'em like they used to). Requests for repairs that I made at other shops refused to even consider a repair or quoted impossible budgets prices, $600-$1000, and months to wait, if I even wanted to risk it as they may not be successful. Tzipi at A&E, exhibiting years of expertise and confidence in her knowledge spent a lot of gentle time with me evaluating the possible repair scenarios, showed me parts from other "deceased" Accutrons, explaining what we were up against, in order for me to understand the task and then assured me that, even though, yes, it would be complex, she felt she could do the job and bring the classic back to life. I learned a lot, too. Accutrons run from two power sources, half from the battery and half from the movement of the watch that powers the coils to created power. Very ingenious of Bulova. It allowed the Accurton to run for much longer than just using the battery. Her offer to clean, adjust, replace coils, balance the workings, etc. left me feeling optimistic. Today I picked it up after only about 3 weeks, just as she had said. It was humming along and looked as new as those Rolexes in her cabinet and the price: $300. I took it to Ed and that 88 year old man teared up and it seemed as though he had found a old friend he had lost. The effort Tzipi gave and the courteous, kind, and quality repair, left someone very happy when his caregiver strapped it back on his wrist. Miracles happen and for this one, I thank Tzipi for guiding one along. Sorry I didn't think to take a photo. Thinking of purchasing a fine watch, consider A&E Watches at 888 Brannan Street and, you know, tell Tzipi "Harry sent me!" read more

Great shop They took excellent care of me and had exactly what I needed. Was looking for a watch band and they had what I needed.

Every time I come here to have my watches service, I always feel well taken care of! Any services as minimal as getting my bracelet, adjusted to my wrist size or having my Rolex overhauled, they always make sure to communicate, and this gives me peace of mind of what is going on with my value pieces. Thank you so much A&E Watches!!! read more

Tzipi is knowledgable & extremely accommodating. The collection they have on display is phenomenal. Call them for anything before coming in; they will order you a specific model. I was in there to kill time & they cleaned+fixed my watch with such ease. I feel like I can go back there for anything! read more

TZIPI AND AVI WERE SO KIND You don't always get this level of service and kindness. I brought in my grandfathers 70 year old antique watch, thinking I would need to replace a bunch of stuff and Tzipi shared with me how the watch works, what sort of things would be worth opening the watch for and not! She ended up getting the watch maker to put on a new strap and polish the crystal and got me in and out in 20 minutes. If you're looking for a watch repair, replacement, or purchase you must go to A&E! I also texted Avi and he was so kind to me. Great family business. I'll be back! read more

Always, always, always 1st class Service and Pricing. Avi and his staff take Customer Service to a new level. Bought 2 watches and had a 3rd serviced at A&E and I always leave the boutique Happy Kevin T read more

Today I had a very positive experience at A&E watches. This is a place that repairs Rolex and other high end watches, yet they took the time to treat me like valued customer and quickly changed the battery on my Swatch watch. Everyone was so nice! I highly recommend them. read more

I went there to have my watch repaired and had a great experience. The staff were very kind, attentive, and took excellent care of me from the moment I walked in. Their hospitality really stood out, and I felt genuinely welcomed. Highly recommend this place if you're looking for quality service and a great customer experience. read more

Excellent service and great selection! Love these guys Took my watch down for an inspection and certification and they cleaned it up and got me sorted in 15 minutes! Took teh watch apart and showed me every part of the way. read more

Amazing selection and very very nice people!! Will defintely come back - beautiful watches

Tzipzi and her team are great to work with, but you just have to be patient as the process and sourcing for repairs can be take awhile. I'm so thankful for their hard work and diligence in helping fix my watch Let me tell you my story - I inherited my mom's Rolex Oyster Perpetual watch when she passed away in 2014. She wore it almost daily and the elegant yet simple style spoke so much of her. Anyway, It wasn't functioning for years. I tried to get estimates at a billion places and they either made me nervous that they would further damage the Rolex, or refused to service because the parts would be hard to find, or said it was an older model and not willing to try. I mean, I travelled abroad, tried several Rolex stores and repair shops and still felt dubious. Finally, I remembered A&E and I figured their long tenure and reputation would be worth trying. Besides, my family purchased from them before and had great experiences. So this July, my husband and I took the watch in, explained the extra sentimentality of it, and asked for a quote. A week later, Tzipzi called that it may take some time, but that they were willing to try sourcing the parts from Europe. I figured after all these years, they seemed to be the most willing and honest with their work so I took the risk. They also understood the sentimentality of it and offered to do their best... ...About 3 and 1/2 months later, after many follow ups in between, Tzipzi called with such excitement that they finally found the missing part and were able to get it to work! She even did a trial run over a few days to make sure there were no issues. It was a HUGE relief to hear from her! It may have just been a repair, but to me it felt like reviving a huge memory of my mom. I was going through a tough time at work and this felt like a message of hope......and a reminder to keep searching for the right place ; to keep trusting others and also to know one's worth. What some considered a broken old watch, was revived into a beautiful priceless keepsake. My mom always said "If the path gets dark, someone will always be sent to guide you". Without their knowing it, Tzipzi and her team gave me so much more than restoring the watch. They gave me hope and a priceless memory. Thank you so much A&E Team, I sincerely pray for small businesses like yours to keep thriving and keep inspiring :) read more

A&E Watches - Before A&E repair - Watches Near Me - San Francisco, California

See all

Fantastic customer service by Tzipi! So rare to experience this level of service these days. I brought in 2 watches and she gave my watch a new battery and repaired the loose backing. I have paid twice the amount elsewhere at another store in the city. Upon payment, she didn't even charge me. She also took the time to tell me about an old antique watch of my mothers. Would absolutely make this my go to shop for future repairs/watches. Thank you A&E for making my day. read more

Came to have my dad's old watch serviced and they were a pleasure to deal with. Will definitely be back and highly recommend them!

Great people, family run. Excellent selection of mainly Rolex, some hard to find. A few micro-brands too. Spectacular repair service. Highly recommend! read more

I walked in with a very simple watch repair. I was treated like I was their best customer. And on top of that they didn't even charge me for the work! read more

first rate. they treated me like a long-time client the first time I came in and brought a friend. they are now my go to resource for all my watch needs! read more

Friendly, attentive service paired with high-quality watch repair made for a great overall experience. The staff was knowledgeable and took the time to explain everything clearly, which I really appreciated. My watch was repaired efficiently and works perfectly now. I'd definitely return here for future repairs and would recommend it to others as well. read more

Bought a rolex watch. Inbar was very rude to the point the elder lady Liat had to stop fixing on watches to replace Inbar to finish the sale. If it wasn't for me wanting that specific Rolex watch, Inbar would had completely lost the sale. I hope she has more respect for customers these days. Thank you to Liat (elder woman working on watches). read more

Came by a few weeks ago when the spring bar came fell out of my watch bracelet. Very friendly and efficient, I was in and out in five minutes with no charge. The sales associate and watchmaker were great, will definitely be back for servicing or if I'm in the market for a new watch. read more

Best experience buying a watch. Was easy and very friendly. High quality watch and high quality service. Thank you

Have to comment on A&E, Lea specifically; she's a gem and absolute no pressure professional. Lea is extremely knowledgeable, very warm, fair, and has an ease about her that makes any exchange pleasurable. FYI - she has access to inventory; really! read more

they were amazing from the second I walked in. immediately diagnosed my watch issue and explained how I was not using it properly! the staff kindly explained the movement of the watch and how to appropriately set it and within a minute it seemed perfect. no charge, no hassles, tons of useful information. gave me a number to contact them if I had any further concerns. could not be happier! in todays age I cannot imagine who offers to fix your watch and educate you about it for free! I give my highest recommendation. read more

Dropped by because my watch needed a new battery, and A&E was recommended to me by Sandra at the SF Diamond Exchange. A&E replaced the battery without charge and while I waited. And it wasn't even a Rolex. Very kind of them. read more

Amazing service from A&E Watches. They are very knowledgeable and warm and happy to answer any and all questions. I came in to have my watch serviced and they were up front about what work needed to be done. Also resized my bracelet on another watch for free. Very pleasant shop and experience overall, highly recommend for all your watch needs. read more

Had a great experience! Liat and Inbar helped us and got us exactly what we were looking for Amazing customer service read more

A&E Watches - Watches Near Me - San Francisco, California

Called to see if I can have a Rolex authenticated before I made a purchase from a private seller. They were really kind enough to take the watch to the back and open the case and inspect everything, after they brought it out and told me the watch was authentic. Really recommended! read more

Bought a pre-owned Rolex from A&E and couldn't be happier! Authentic, great condition, and exactly as described. Highly recommend!

Waste of time. Brought my non Rolex watch for a battery change as they said they could do through past communications. 20 minutes later, I'm left with a scratched watch that's still not ticking. Based off that experience alone, I wouldn't take any watch here unless it's a Timex or something. If they can't properly perform a simple service on a sub $200 watch without damage, I'm not confident in trusting them with anything else. Front person was completely unfriendly, no smile, no friendly words, didn't inspect the watch and just whisked it off behind closed doors. They seemed more like a salesperson and weren't bothered because i didn't have anything to do with a Rolex or any interest in buying one. 5 mins later, I come back and they're still not done so I roam around the floor another 10-15 and saw another watch repair shop. Back to the store and I'm getting impatient but respectful still and an older person is there, also not quite bothered but at least friendly and knows how to smile says they're not done with the watch yet so I wait a few more minutes inside now and finally the door opens, they're futzing with the watch, person walks it back to me and I leave. I look over the watch as I'm walking out and and see scratches from the attempted opening of the case back. I've no clue why it took them so long but suspect they had never seen a Nato watch strap before and couldn't figure out how to remove it. Then proceeded to leave 5 scratches trying to open it, panicked, and couldn't figure out how to put the strap back on. I contemplated going back but didn't feel like getting into it and not sure what they'd be able to do anyway. It honestly feels like a grift the way everything went down, like one of those situations which gives a bunch of red flags in hindsight as they're recalled from your travels. Ended up going to Arkadiy Minasian, the other shop I found while waiting, who got everything done in 10 minutes right in front of me. read more

A&E Watches - 5 new scratches gifted by the store! - Watches Near Me - San Francisco, California

I went to this place to get my watch sized so I could start wearing it and wow they were super friendly. They were selling Rolex watches and other high end ones but did not appear to judge me at all when I asked them to size a non high end watch which was great. Took them about 15mins and the charge was only $10, cheaper than I thought. I was offered water/coffee as well which was nice. When I'm ready for a high end watch I can look here but for now this is going to be my go to for watch related issues. read more

Got some links removed and my watch authenticated from them. 5 star service all around. Very easy to deal with.

Avi has always provided me with great advice, prices, quality and customer service. They are the best luxury watch dealer on the west coast. I have been a customer for over 20 years. They just polished my Rolex. As always, this is a free service for their customers. read more