A&amp;E Watches

(102 reviews)

I was able to make an appointment at Shiny Little Diamond online for the same day to have my very…read moreloose engagement ring resized. I was super worried about losing it because it was so loose and they measured my finger and adjusted my ring within hours!! I dropped the ring off at 1.30pm and had it back by 5pm the same day and now it fits like a glove. Service was super friendly and quick and they sent me a quote via text before doing the work! The icing on the cake was they cleaned the ring too so not only does it fit perfectly now it's also as sparkly as it was the day I got it. Really really happy and will definitely go to them in the future. Thank you!

Excellent service~ Great communication, quick in response…read moretimes, friendly, knowledgeable, and professional. There were 2 loose trillion cut tanzanites that needed to be made into earrings. It needed to be classic, secure, and understated. There's a factory onsite. Timelines vary based on high and low seasons. There is a willingness to work within customer's needs. Pro-tip: -Make an appointment -Allot extra time to find street parking -I visited during a weekday before lunch and after commute times. Pro-tip: -Appointments are a must -street parking only (I have gone mid-week and usually between 1-3pm: no issues) -Edwin is a small business owner and makes all his creations by hand. Please, give him ample time to deliver your one of a kind creation; especially, before holidays such as Christmas, Valentine's Day, and Mother's Day.

MAK & CO

(82 reviews)

I came here early on a Saturday after checking out a few shoe sole repair locations on Yelp. Mak…read morehad great reviews, so I decided to come early and get a quote since they were open on Saturday. I needed to get my boots' soles replaced and was thinking about completely swapping the soles too. Mak provided me a reasonable quote for the rebuild and was also very knowledgeable in the shoe care tips he shared with me. He said he would complete an entire rebuild of both leather boots' soles within the day, and I was able to come before closing time to pick them up. I accepted and left my boots and contact information. Separately from my experience with the shoe repair, a couple came in after me to do a watch repair as I was leaving. Within seconds, Mak was able to identify the problem and said it'd take 10 minutes to fix. Talk about someone who knows their craft very well! He sent a text less than 2.5 hours later letting me know they was ready for pickup. I came before the store closed to pick them up. The boots' soles were revitalized, I put them on and walked around the store with them. I was very happy. Mak is awesome, gets your shoe repair done quickly with reasonable prices, and I will absolutely going to Mak for any shoe repairs I may have in the future!

Such a great spot to fix a couple of shoes…read more They are super responsive on Yelp, and do the job extremely quickly. I had two separate issues with two different shoes and it only cost $25 bucks and they both looked as good as new. This will definitely be a go-to spot for any future needs.

Geneva Watch Repair

(205 reviews)

These guys are great. They service very high-end, expensive watches, but they are not at all snobs…read moreabout working on less expensive ones. I have two watches that stopped working--one about 25 years old, the other about 40 years old. I probably paid about $50-$100 each for them, but they have a lot of sentimental value. I had to get the movements replaced on both. It wasn't cheap (one had to be special ordered and cost 4X what I originally paid for the watch), but they are as good as new now. They have gained a lifelong customer.

This is my first time with Geneva Watch Repair (GWR) and I brought my Omega Constellation for…read morebattery change. I called in advance and GWR staff (Jack) advised it was something they could complete in 10-15 minutes. Once they handed the watch back to me, I noticed several deep gouges around the case and case back/cap. I was shocked and immediately brought this to staff's attention. The staff noted one should expect gouges with battery replacements and/or case opening (Unbelievable to hear). Afterwards, the tech took my watch to the back noting he would discuss with their watch maker. Hearing the polisher/buffer running, I immediately told them to stop. Those in the watch hobby acknowledge that polishing in general is best avoided as it can deform/wear out the watch case. Per GWR's claim as "experienced Swiss graduate watchmakers", I'm stunned at the poor quality of work and skill, lack of customer service, and dishonesty. I've taken other time pieces to watchmakers in other locales and have never had such a poor experience. I will never recommend GWR to anyone and would advise others looking for watch repair to look elsewhere.

Downtown Watch Repair

(315 reviews)

CASH ONLY!!!!! I…read morewalked in like a fool thinking the watch repair shop would take apple pay, but once I got into the shop, I knew it was old school. Frank R. Suess is the owner--he's a warm, kind older gentleman who takes his time to carefully clean, change, and repair watches. I can tell that he's an expert, and really cares about his craft. He charged me $20 for a new battery change, which only took him 5 minutes to do. I had a watch for 6 years that I barely wore, but brought it here for him to battery change. It's good as new and I'm so happy with it! Definitely would come back.

Incredibly trustworthy watch repair. Charming owner and craftsman. Gives honest feedback and…read morerepairs all kinds of watches at a reasonable price.

G Krown Jewelers

4.8

(405 reviews)

I had a stellar experience with G Krown Jewelers. Khoren is extremely knowledgeable and runs a…read morefantastic business. I had a filigree charm bracelet repaired by laser welding and the service was very quick and beautifully done. He is a genuine person and runs an honest and fair business. I left completely happy with the care and service provided. I am very grateful! G Krown Jewelers is an absolute gem in San Francisco and a business you can trust!

Stunning pieces of jewelry and centrally located downtown. Khoren's customer service is top notch…read more He's genuine, extremely knowledgeable about many different kinds of jewelery, and strives to make sure all of his clients are happy when they leave his store. We have also leveraged him for appraisals as well and appreciate his fast turnaround and attention to detail.

Smith Clock

(32 reviews)

More than two months went by with no real updates from him, and his reduced hours (shop open every…read moreother week) made it hard to reach him. Finally managed to pick up our clocks today, in the same non-working condition they were in when he assured me he could do the work in a couple of weeks...not months. Recommend steering clear of this one.

Mr. David has successfully revitalized a valued German Vienna Regulator grandmother clock for our…read moreclients, a lovely pair of 90-year-olds who are overjoyed with the outcome. The exceptional quality of Mr. David's work, his attention to detail, and vast knowledge deserve the highest praise. He possesses remarkable skills and a warm personality that immediately puts everyone at ease. Mrs. Jeannie is currently engaged in a delightful conversation with him, which is truly heartwarming to observe.

Setrak's Watch Repair

4.7

(129 reviews)

I am sorry to report to Yelp that my ATMOS clock has stopped working after several weeks…read more I'm not revising my 5 star evaluation. I hope Setraks will be able to make sure this will be fixed for me being a long time customer.

Amazing customer service: clear, professional and very pleasant…read more Customer for over 15 years. Highly recommend

La Bijouterie

(336 reviews)

My fiancé and I started our engagement ring search in SF's Diamond District, along with some of the…read moremore well-known places, and felt discouraged pretty quickly. Everything felt rushed, impersonal, and mass-produced. After doing a lot of research, we found La Bijouterie. From our very first appointment, the experience felt personal and relaxed. We came back multiple times, asked Set (the owner) countless questions, and he happily walked us through the entire diamond process so we felt truly informed. We also went back and forth over email, more times than I can count, to get every detail just right. I was initially a little hesitant because I wanted a fairly classic three-stone ring, and La Bijouterie specializes in custom work, but I had very specific preferences around proportions, and we wanted an experience that felt enjoyable and genuinely customer-focused. La Bijouterie was exactly what we were looking for, with reasonable pricing that kept us within our desired budget. We couldn't be happier with both the ring and the experience, and we now recommend La Bijouterie to all of our friends who are starting their ring search. Thank you, Set and team!

Updating my review since I did come back for my wedding band --- and an unexpected addition, the…read moreearrings for my wedding. Set, your craftsmanship along with your intuition, and your knowledge by far exceeds anyone in the jewelry game. When I mentioned in my earlier post that I will forever come back - I was serious. I found my forever jewelry store. I went in with the expectation of picking a band off of the case that I was satisfied with, and I ended up getting one custom made that fit to a Tee with My engagement ring. The engagement ring along with the band looks fabulous! My photos and videos don't do justice! Primarily, I was extremely impressed with the updates from you and just keeping us in the loop when we were getting closer to the date. Your ability to problem solve anything that came up was extraordinary, and much appreciated. Set, we are extremely thankful that we were able find you and create timeless pieces that will forever be used and get people continuously talking about. I'll be sure to refer a few people your way as they continue to ask about my wedding band. Thank you

Ken Jewelry

(36 reviews)

Ken was so nice and helpful! I came in to fix an old old watch I picked up at the thrift store. He…read moreexplained it's actually a mechanical watch and wound it up for me! No charge. Would definitely come back for any jewelry needs.

Ken repaired my vintage 1970's Tressa Swiss watch for a reasonable price. Good service and a lovely…read moregentleman.Highly recommended !

Zee Continental

4.0

(96 reviews)

I came in the other day to get an estimate on cleaning some silver jewelry. One of the guys behind…read morethe counter asked some questions about the pieces, I showed him, and he took all the pieces over to a station off to the side. In under five minutes, I had all the pieces back looking brand-spanking new! Not a bad job for what I was thinking as just going to be a quick Q&A session! The price was perfect, customer service is wonderful, and I love going into this local shop for any jewelry needs.

Absolute the best! I go there every year to replace the platinum back of my earing that tends to…read morefall off once a year. They are reliable and very kind.

Design Jewelers

5.0

(414 reviews)

See more unrecommended reviews

I had such a great experience working with them for an engagement ring. I came in with a design…read moreidea and a few custom details, not totally sure how the process would work, and Maria made everything feel easy from the start. She was incredibly helpful, patient, and knowledgeable throughout the whole process. They brought my vision to life beautifully and even managed to finish everything on a really tight timeline, which I truly appreciated. Afterward, they were also super responsive and helpful with fitting adjustments, which made the whole experience even better. I'd absolutely recommend them to anyone looking for custom jewelry or ring work. If you have an idea in mind, they can make it happen.

Amazing job done by Design jewelers. Beautiful ring. My wife loves it. Lost her previous ring and…read morehad to go through insurance. A little bit of a bumpy road with the insurance but with the hard work of Maria and Nazo, they made it happen and got the ring she wanted. Beautiful ring with plenty of diamonds and gold. Well made and worth the wait. Definitely will recommend anyone to use them. I'll definitely will in future if need being. Thank you again Maria and Nazo. Great job! 5 stars!!!!!!!

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Joe R.

3

1

0

15 years ago

Joe R., San Jose, CA I have loved watches since I was a freshman in high school. I have been doing business with A & E Watches for over 10 years. I first bought a Rolex submariner and loved it but my oldest son loved it more. I gave it to him for graduation from the university. Then when my youngest son graduated from the university he fell in love with a Bulgari and upon graduation he was wearing the Bulgari from A & E. I gave my oldest daughter an 18K diamond Bulgari at graduation from the university and when my youngest daughter graduated from prep school I gave her a Techno-Marine ceramic diamond watch. Well when my mother turned 80 I gave her an 18K diamond Cartier with an alligator strap. A & E walked me through all the purchases for my gifts. The price has always been great and the service is always friendly, and knowledgable. When talking about watches vintage or not, they know their stuff, period. So what do I wear? My everyday watch is a limited edition numbered stainless and 18K yellow gold dual time zone Breitling, 335/1000, from a Brazilian World Cup Air Race. A & E found that watch that I had to have and at a very good price. For dress and especially a dark suit or jacket, I have a very hard to find Rolex 18K white gold Cellini with a custom rolled face from the Midas collection with a mirrored face and black alligator band. I only have seen mine and it has the appearance of a very fine Buljan tuxedo. For special casual I have an 18K yellow gold Cartier Pasha with the grill and a medium tan alligator band. This watch is hard to find and only carried at the larger, higher end Cartier stores. A friend was being nosey and checked while in New York and that is what the Cartier salesperson told her. My friend had never seen a watch like my Pasha. I was in the store one day around Christmas last year. I was talking about how proud I was of my daughters and how I wanted more keepsakes for them later. Avi and Jenn, at A & E Watches got excited and showed me three women's watches for my daughters. I fell in love with them and could only see them on my daughters. I was good and I said, "No, I can't" ! Avi made me an offer that I couldn't refuse. I walked out that day with a Stainless and 18K yellow gold Omega with a mother of pearl face, a stainless diamond Chopard and an 18K yellow gold diamond Bulgari with a dark brown alligator strap. They are all at home in my safe waiting for the appropriate time, maybe a wedding or ?. I look at them from time to time and they always bring a smiled to my face. Well for the finale. My father died when I was 15 years old. He wore an 14K yellow gold Longines from the 1950s. A & E took his watch and refurbished it, oiled it, serviced it and put on a new dark brown alligator band. It looks great and works great. A & E Watches takes care of all my watch needs. It's been over 10 years and I won't change from them and if Avi isn't there then I just talk to Jenn and she always takes care of me. I am not always easy because I am a non-conformist and like different watches than the norm. After over 10 years and 10 watches they are the only store that I trust. read more

Charlisa C.

1

7

4

20 years ago

Warning: Rude employees/owner. I was talked over, interrupted, and insulted. I can't help but come across snobby when relating the situation that happened to me, but decide for yourself...I needed a replacement band for a Chaumet watch - simple right? Except this brand isn't retailed in the US. The owner takes one look at my watch (which he allready told me on the phone that he wasn't familiar with the brand) and then called over another customer to "educate" us on what bands/brands to avoid...then he tells me that he can't help me because my watch brand is no longer made. I informed him that this brand is popular in Europe and asked him again (when he shut up long enough) if there's any band that he can put on it temporarily till April when I'm back in Europe on a trip. He asked me rudely "are you SURE you'll be able to get a band for it?" Then he rudely told me that he could "try" to come up with something for it...but he doesn't stock this band as it's not "marketable." I was too insulted by his attitude/behavior to say what I should've said - how can a jeweler be so oblivious to other brands - especially well established European brands (does Napolean ring a bell)? This is a $15k watch, retails in Harrods of London, with a storefront on the Champs-Elysees..and as far as marketability - I received on average 3 compliments and inquiries from other woman whenever I wore it! Snobby - maybe...but take your money elsewhere...if you're looking for service and something more unique than the standard Cartier Tank or Rolex, this is definitely not the place! read more

Sal C.

0

1

0

17 years ago

If you enjoy being SWINDLED by these smoooth talking SCAM ARTISTS, by all means engage in a business transaction with them! But if your hard earned dollar is important to you, run the other way!!! I ordered a TAG/HEUER ladies watch from them for my wife for Christmas, well before Christmas. They sent the wrong watch, which I returned in hopes of getting what I had not only ordered but ALREADY PAID FOR. Well, that was the last I heard from them, NO WATCH, NO MONEY!!! I have had to initiate a charge back dispute with my CC company in hopes of recovering the money. They advertise merchandise that they don't have. The watch I ordered is STILL listed as "available" on their website. Oh, they will cry and tell you that this is all untrue, they are highly reputable and honest. SATISFIED CUSTOMERS DON'T COMPLAIN!!!!!! Protect youself, GO SOMEWHERE ELSE!!! Be Well. read more

E J.

0

23

6

1 year ago

I had an outstanding experience with A&E Watches in San Francisco. From start to finish, the service was professional, welcoming, and knowledgeable. A special thank you to Lea, who went above and beyond to make sure everything was perfect. She took the time to walk me through the details, answer all of my questions, and made the entire buying process smooth and stress-free. Her professionalism and genuine care really stood out. I purchased a Rolex here, and the quality of the product speaks for itself -- flawless, authentic, and exactly what I was looking for. On top of that, the value was excellent, and I left knowing I had made a smart investment with people I can trust. If you're in the market for a luxury timepiece, I can't recommend A&E Watches -- and especially Lea -- highly enough. read more

Michael D.

0

2

1

6 years ago

My buying experience with A&E was mostly positive overall. They got me a great deal on the watch and were mostly professional. The main issue I experienced was simply the demeanor of the sales member. Not only were many of the emails abrupt and lacking information when I requested more details, but on the phone it sounded like the saleswoman would get often annoyed or wanted to rush me off the phone if I asked for more information. I understand that with COVID things are a bit crazy, but that doesn't mean the emails should be ghosted and I shouldn't be treated with patience and kindness. I recommend that the sales staff make sure they are always courteous and follow up if their customers have anymore questions, it will go a long way. Especially since these are not small purchases. read more

Mark M.

0

1

0

11 years ago

I just purchased an as new, never worn Rolex Submariner with box and papers from A&E. I was somewhat apprehensive about wiring $8,900. for a watch I could only view on their site, but I did my due diligence and checked with the SF Better Business Bureau, and spoke with the A&E staff extensively. Leilani and Imbar were very helpful and responsive to my inquiries. I am a career law enforcement officer, so I'm cautious by training and nature. I received my watch via UPS on a Saturday special delivery, and it's perfect. Everything was as advertised and presented on the A&E site. I couldn't be happier and I endorse A&E as a company with integrity and great customer service. If you are looking for a quality watch and service you can be confident you'll get both from A&E Watches. read more

Elinor S.

10

4

0

15 years ago

Don't waste your time searching for another place to buy or fix a timepiece- After years of getting ripped off and leaving other stores unsatisfied, I have finally found the solution to all of my problems. A AND E. If i'm looking for something fancy, Avi has it for me. If I'm looking for something simple, Avi has it. If he doesn't have it, he will get it, FAST. I came in with the perfect image of what I wanted in my head.. I explained it to Avi, and he had it for me, exactly how I had dreamed it out to be. I can count on him to get me the best quality of exactly what I need without waiting long, and WITHOUT burning a hole in my pocket. The best prices, the best customer service, and the best quality. A and E is really is the best. read more

Craig D.

0

2

0

15 years ago

Don't waste your time searching for another place to buy or fix a timepiece- After years of getting ripped off and leaving other stores unsatisfied, I have finally found the solution to all of my problems. A AND E. If i'm looking for something fancy, Avi has it for me. If I'm looking for something simple, Avi has it. If he doesn't have it, he will get it, FAST. I came in with the perfect image of what I wanted in my head.. I explained it to Avi, and he had it for me, exactly how I had dreamed it out to be. I can count on him to get me the best quality of exactly what I need without waiting long, and WITHOUT burning a hole in my pocket. The best prices, the best customer service, and the best quality. A and E is really is the best. read more

George I.

0

1

0

12 years ago

I have been looking for a 18k Gold Rolex President for nearly a year, the more I learned about this type of Rolex the more I wanted one. I have been working with A &E's staff for about seven months Inbar knew exactly I wanted ... but my money did not match my wants, so I looked everywhere internet, pawn shops, EBAY to get that perfect deal ... during my search Inbar did not forget about me... today was the day she put it all together and more... newer model, MOP, diamonds new condition wonderful price!!!!! PERFECT!!! We all deserve to treat our self with special unforgettable treats from time to time. Inbar made this happen! I could not be happier...thank you Avi and Inbar. God bless George I. read more

Steve G.

0

1

0

9 years ago

Looked online at Rolex watches they had for sale, wow what a selection. I then called in and spoke to Inbar, a very nice woman, and put in my order on Tuesday. She told me it would be there on Friday. I will say I was a bit worried (being that I'm in Phoenix,Arizona and them San Francisco),since reading horror stories online about people buying Rolex watches and them being fake or not arriving at all. It arrived Friday morning as promised,amazing packaging protecting the watch. Absolutely beautiful watch,exactly what I ordered, even the bracelet size was correct. I will be purchasing a 41mm in very near future from them. This is a place you can trust, pricing is crazy reasonable. Thanks again A & E! read more

Jane L.

0

1

0

18 years ago

I had this old rolex watch that I did not want anymore. I search on the internet and found a few places and called and found what I was able to get. I called A & E Watches to see if they would buy my old rolex watch. To my surprise, I talk to Jennie and she made an appointment for me to see the owner Avi, he was very professional with me and gave me a great deal for my rolex watch that was not working. I am very please with the result and out of the places that I called, he paid the most. A very satisfied customer here...I am going to tell all of my family and friends to go here! read more

Eli S.

0

1

0

14 years ago

I learn about this shop from friend of mine that recommended it to me. After visiting it few times looking for a Rolex watch I desired for quite sometimes. I spoke with the staff there and they promise me to inform me about it. Few weeks later, I had a call from the shop. The watch was there!!! It was a beautiful piece and I decided to buy it. The service was very good, The sales staff are very professional and very knowledgeable about their product. I recommend this shop for any person looking for professional Rolex service. Good shopping and all the best EST read more

Lena H.

0

1

0

15 years ago

i have been a customer of a&e for over 16 years i have bought all of my beautiful watches from avi and every one of my friends and family have bought them from him too. i own exquisite pieces that will never go out of style and get compliments always for their uniqueness . i like watches that are a little on the edge the service is superb and the prices are the best in the country i am a loyal customer and im happy to have found a&e the staff is like family and they will accommodate me anyway they can.p.s. i just purchased my first rolex watch and I'm hooked read more

Bryan H.

2

8

0

10 years ago

I was initially upset when I was told that my go-to sales rep Malia had left but was re-assured by the sales manager, Inbar, that she would take good care of my pieces, and I can honestly say she did. I brought in one my Tudors for a tune up and saw how well she took care of it from the way she was holding it to the way she handed it back to me a couple hours later. I am very impressed by the professionalism that these guys have kept since I started doing business with them. Highly recommend A and E for anyone looking for great prices and excellent service. read more

Leilani L.

0

4

0

15 years ago

Returning for batteries, polish and service with A&E for years, they do great work as well as selling great watches at great prices. People who understand if you are purchasing a high end Swiss watch, they are like cars, you can get them new or pre-owned and have factory or aftermarket additions. Also like a high end luxury vehicle you can have the dealer work on it or you can send it somewhere else like A&E and save yourself a bundle for the same work. Ask for Cesar, he is their "concierge" and will take very good care of you. love, a very satisfied client read more

Ronald M.

0

2

0

15 years ago

THE BEST. No better prices, No better customer service, no better quality. I got everything I wanted and MORE at A & E. I needed something fixed- brought it over to Avi and, BOOM, same day I had it back in my hands good as new. Birthday gift for my wife, BOOM, that same day I got exactly what I wanted for her. If they don't have exactly what I need in stock, they make sure to get it for me, and quick! I have told all my buddies about A & E, and they are forever grateful. These guys always find a way to keep me coming back MORE than satisfied. 5 stars read more

Bill L.

53

1

0

15 years ago

I purchased a Rolex Submariner when visiting San Francisco from Australia in June 2011. I was provided a 2 year warranty and after about 8 weeks of ownership the watch stopped. The costs to insure and ship it to back to the USA were going to be $150 and then another $150 to get it back to Australia. The A and E team offered to send me the $300 which they promplty did.. this enabled me to have the watch repaired in Australia and take advantage of a 1 year warranty here. The team was responsive, reliable and understanding. The watch is going very well. read more

Steve M.

0

3

0

10 years ago

A&E Watches give excellent service. I have had both my Omega and vintage Tag Heuer watches repaired to excellent satisfaction. They found a new movement for my Tag, despite the fact that it had been discontinued years ago! And they gave me a big discount! Tzipi and beautiful Olga are two of the nicest people you might ever meet - always courteous with excellent customer service skills. I'm saving up to buy a gold Rolex from them - their prices are below market. I highly recommend. You won't be disappointed. read more

Paul C.

10

4

218

5 years ago

I have to write about a great experience we had last week in San Francisco 20min after landing in the city we went to see a Rolex Submariner -vintage very rare . I asked Inbar to hold it for me , I came with my wife Lisa And we found a business with great people , family feeling,super price. .the watch was nicer than I thought,5513 submariner plexi crystal 5years warranty Thank you Inbar Thank you Zippi Thank you Liat , This is a very important watch for me . Thank you I will not keep you a secret Yours Paul read more

Liza P.

0

1

0

14 years ago

Extremely pleased; a friend purchased a woman's Rolex from A&E many years ago and couldn't say enough positive things about their service and her Rolex. I decided to buy a pre-certified Rolex from Avi, the owner and I'm extremely pleased. The watch is absolutely beautiful and Avi and his staff were extremely accommodating in assisting me and answering any questions I had. The watch (woman's Rolex) came in a Rolex box with an appraisal. You can't go wrong; I would highly suggest buying your watch from A&E! read more

A&E Watches - watches - Updated August 2026

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Geneva Watch Repair

(205 reviews)

These guys are great. They service very high-end, expensive watches, but they are not at all snobs…read moreabout working on less expensive ones. I have two watches that stopped working--one about 25 years old, the other about 40 years old. I probably paid about $50-$100 each for them, but they have a lot of sentimental value. I had to get the movements replaced on both. It wasn't cheap (one had to be special ordered and cost 4X what I originally paid for the watch), but they are as good as new now. They have gained a lifelong customer.

This is my first time with Geneva Watch Repair (GWR) and I brought my Omega Constellation for…read morebattery change. I called in advance and GWR staff (Jack) advised it was something they could complete in 10-15 minutes. Once they handed the watch back to me, I noticed several deep gouges around the case and case back/cap. I was shocked and immediately brought this to staff's attention. The staff noted one should expect gouges with battery replacements and/or case opening (Unbelievable to hear). Afterwards, the tech took my watch to the back noting he would discuss with their watch maker. Hearing the polisher/buffer running, I immediately told them to stop. Those in the watch hobby acknowledge that polishing in general is best avoided as it can deform/wear out the watch case. Per GWR's claim as "experienced Swiss graduate watchmakers", I'm stunned at the poor quality of work and skill, lack of customer service, and dishonesty. I've taken other time pieces to watchmakers in other locales and have never had such a poor experience. I will never recommend GWR to anyone and would advise others looking for watch repair to look elsewhere.

Dioro Jewelers

4.4

(66 reviews)

l always feel so welcomed and comfortable every time I come in. This is a jewelry store that works…read morewith both jewelry and watches, and even when I stop by for something small, I'm treated with the same care and attention as someone making a major purchase. That kind of respect means a lot to me. I also really appreciate the store's security. Being buzzed in makes the whole experience feel safe and well-managed, much better than places that just have a guard standing outside. I always feel protected and taken care of here. They also have beautiful pieces of jewelry, and I'm planning to come back with my family to check them out. This is my trusted jewelry store.

I have always had a good time here. Looking at all the watches, My questions have always been…read moreanswered to my satisfaction . I feel that you should always do your research before buying a nice watch. To the person complaining about a cartier watch, She did make the situation correct, it's your fault that you did not pay attention. Just call in advance so they will leave you a pass so you can go shopping. I have purchased and omega automatic and longenes automatic from here.

Gears & Jewels

4.6

(17 reviews)

Excellent old-school quality customer service and skilled craftsmanship. Have taken multiple Rolex…read morewatches here for service, and am always grateful that they are here. Great value for your treasured investments.

These folks are the best. They serviced my vintage Oyster Date for a very reasonable price and in a…read morevery reasonable time. They were delightful to communicate with over email and in person. Cannot recommend highly enough!

Giovanni Passalacqua

(203 reviews)

Giovanni is meticulous and knowledgeable on all things Rolex (and other luxury watchmakers). He…read moreworked on my watch and came back like new. He is a true watchmaker, thus his knowledge of watches is complete. Highly recommend.

Great guy! Had my SD43 checked for authenticity. He knows what he is doing. Highly recommend for…read moreRollies and any other watches. Thank you, Mr. Passalacqua.

Precision Time

(112 reviews)

Easy peasy lemon squeezy watch resizing for a dainty tissot I received…read more Cash only! Maria did it in about 20 ish minutes while I was there and explained to keep the link she gave back with pin that she put in a little bag. Hours M-F 9-2:30 I think.

Maria does excellent work and great service and . Rebuilt my watch, works great. Went back for a…read morenew battery when it needed one. I highly recommend you see her.

Arkadiy Minasian Watch Repair & Sales

4.8

(84 reviews)

Hidden gem!…read more Literally! It was my first time visit this center and was extremely pleased with my visit. I brought 4 watches that not only needed batteries but adjustments to the links - very time consuming! Arkadiy kindly fixed all my watch issues and showed my husband a few watches in the display. Prices were definitely reasonable especially while being handle with care. We will absolutely come back for all our watch needs and pass along his info to my friends and family.

I was so impressed by the craftsmanship at Arkadiy Minasian Watch Repair that I wanted to share my…read moreexperience. I have a diamond Bvlgari watch I bought more than 30 years ago to celebrate myself. I hadn't worn it for years and even thought about selling it. But a couple of weeks ago, I changed my mind. Today, I stopped by Arkadiy Minasian Watch Repair--the same shop I had visited more than 10 years ago. "$25. Give me 10 minutes." Then he looked at my watch and said, "You came here 11 years ago. You should replace the battery every two years." He knew because he writes the replacement date on every battery he installs. That attention to detail really impressed me. I enjoyed chatting with the owner and left with both a working watch and a smile. Professional, fast, honest, and reasonably priced. I highly recommend Arkadiy Minasian Watch Repair.

Grant Pacific Imports

4.6

(23 reviews)

Awesome experience, on vacations I always hunt for watches and this is a great AD to pickup watches…read morefrom brands like Casio, Citizen, and Seiko. They have been in business for decades and if you want to support a small business with real horological knowledge this is the spot. I had a battery replaced on a vintage watch I found during my trip I wanted to have running and purchased a seiko speed timer in a colorway that is now discontinued. I will definitely return on my next trip to the Bay as there were many special editions on display.

Had an AMAZING watch buying experience at this establishment. After staying in the area and looking…read morethrough the Chinatown jewelers for watches, I couldn't find a shop with a cohesive and a variety of collections until I stumbled upon Grant Pacific Imports! I bought my very first Seiko watch here: 100% New and Authentic at a reasonable price. Most importantly, I spoke with staff who have a genuine adoration and respect for watches, which provided a meaningful and memorable experience. I'm so glad and will always remember having purchased my first Seiko here. Additionally, the staff also helped my partner get set up with her first Seiko too! They adjusted both our watches already to wear out the door, as well as demonstrated how to maintain and adjust them. Definitely coming back here again on my next visit and will purchase further watches from here. Thank you so much! #watchbroswithmygf

Movado the Museum Watch

3.4

(34 reviews)

•$$$

I've owned three Movado watches for a number of years including a diamond encrusted piece that's my…read morebaby that I treated myself to. Parking is a little challenging as they're located in Union Square on the 8th floor. I paid for the parking garage since my daughters and I grabbed lunch and shopped nearby after. Movado watches need to have their batteries replaced and be serviced at authorized dealers or you compromise your warranty and the watch seal. I typically go to the Vacaville location since it's closer to me and they charge $50 per watch to replace batteries. It's a little frustrating that it's so expensive but they do a great job. My primary complaint is I've gone there multiple times and nobody was available to service my watch and it ended up being a wasted trip. I was charged $35 per watch for battery replacement and they did a great job and reset the time for me and serviced the watches promptly. That was greatly appreciated as I'm not a fan of leaving them and my daughters were in tow. The office was clean and well organized and by the looks of it their workshop where they service the watches is clean and efficient. I was very satisfied with the service I received and wish I would've brought my last watch that I had decided to pass on due to budget constraints since they were significantly cheaper. I was very pleased and I'll definitely stop by again if I'm in need of having my Movado watches serviced by a knowledgeable authorized dealer. Thank you for taking great care of me.

Watch repair at its finest. Quick and efficient was very knowledgable On my Movado watch repair.read more

Sing Sang Jewelry

4.7

(59 reviews)

My wife has been bringing our watches here for a while now to replace batteries and adjust links as…read morenecessary. As we were both off today, I finally made a trip down here with her to get a few of my watch batteries replaced and the link adjusted on one of my watches. This is a husband and wife team that run this little shop, and both are very friendly and inviting. They apparently have been running this shop for over 30yrs, and have resided in Chinatown for over 50. Truely a testament to their expertise and honesty. We replaced the batteries on 4 of our watches today, and they have a loyalty card where if you replace 4 batteries, you get the 5th battery replacement free! As it turned out, all of the watches that we brought in today all used the same battery, and each replacement only cost us $5.50! Despite the rampant price inflation over the last few years, these kind people have keep their prices reasonably the same despite rising costs. For removing 1 link, they also only charged us $5. Super nice people, and a business we plan to continue to patronage for years to come. If you pay with a credit card, they do charge a 3% fee to offset the credit card processing fee.

I just want to thank them for keeping their prices so low. This is my go-to for watch batteries…read more I hardly wear watches and by the time I do the battery is out. Cest la vie. Everyone is called uncle. Uncle did this fast and I'm on my way. The price has gone up but it is so worth it, 2 watches for $11. That's right. I didn't type a typo. After the 4th one you get one free. Just remember the card they give you.

Torgsyn Antique & Estate Jewelry

4.4

(56 reviews)