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Giovanni Passalacqua

4.9 (200 reviews)
Open 9:30 am - 5:30 pm

Services - Giovanni Passalacqua

Watch cleaning

Watch part repair

Watch seal testing

Giovanni Passalacqua Photos

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Recommended Reviews - Giovanni Passalacqua

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Reviews With Photos

tao x.

I need my Rolex Daytona to be ""fix" but don't want to pay thousand dollar for it so I search on google and Reddit to see what people recommend. Come cross a post on Reddit recommend Giovanni said he is very nice and has many years of experience working for Rolex. I gave Giovanni a call and visit his shop on the same day, Giovanni fixed my watch in a sec! lol ... end up it was me didn't know how to use the chronograph function of the watch. He didn't charge me anything and we had a very nice talk after. Totally will come back to get my watch service in here! 5 stars

Like new with correct NOS "high hat" square edged crystal. Thank you Giovanni !!
scott w.

I have been going to Giovanni since 1995 when they were the Rolex Authorized Service Center for San Francisco. Rolex has since taken back service to centralize service in New York. However, Giovanni still has access to all needed parts directly from Rolex. I personally have taken my 1975 Rolex Submariner Date (Red line) model 1680 that I purchased at age 16 and my 1967 Rolex Explorer model 1016 to Giovanni for servicing as needed. Both of these watches are very sentimental to me and will be passed along to appreciative family members some day. There is no one I entrust more to maintain these invaluable time pieces than Giovanni.

Before, with original stick dial & oyster band.
Darrin K.

My 400th Review! Giovanni's THE go-to Rolex Repair/Upgrade specialist in the entire SF Bay area, imo. I wouldn't take my Rolly anywhere else for service. It's a bit of a hassle making it here, what with traffic & parking challenges, but it's worth it for the peace of mind. Always remember the axiom--you get what you pay for. Turns out Giovanni was the shop that serviced my stainless steel datejust a handful of years ago, but I had forgotten where it had been serviced exactly. As there's so many watch storefronts at 210 Post St. inside the Shreve Building. Thanks to his great recordkeeping, there was a record of this prior visit which they reminded me about. This time, Giovanni performed two upgrades for me. I had him swap out my original factory stick dial for a factory jubilee diamond dial. Something that I had always dreamed about doing since I purchased the watch new back in '99. But fate & circumstance always seemed to have conspired against this plan. I also had Giovanni order me a jubilee bracelet direct from Rolex to swap out my original oyster bracelet. The overall upgrade wasn't cheap (I knew this going in, but I was treating myself for all my extra overtime worked and the accompanying sacrifices). But Giovanni's pricing was very fair, particularly for the jubilee bracelet (the dial was purchased separately from a So. Cal vendor). And the finished look nearly took my breath away! Bling! And now my watch has two factory dials and two factory bracelets, both with extra links. This should allow the watch to hold it's value and even increase with the extras if I should ever decide to sell (which I won't, lol. They'll probably have to bury me with it). Two thumbs way up and fully earned 5 stars for Giovanni and his shop. The Filipina lady receptionist (whose name currently escapes) is really nice too. Thank you staff!

View from office

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18 days ago

Excellent work done on an older Rolex day date. Extremely helpful and professional. Fair pricing as well.

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4 months ago

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11 months ago

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2 years ago

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9 months ago

Needed a link removed from my watch. Called ahead and once I arrived had my service done instantly. Highly recommend Giovanni and head team.

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1 year ago

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1 year ago

Giovanni is honest and will take great care of you. Will always use him for all my watch needs.

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3 years ago

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1 year ago

Walked in and he helped me fix my Rolex band!!! Super nice and helpful guy! Would recommend 100%

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1 year ago

I bring my Rolex's here for repair. The staff are very honest and pricing is very reasonable!

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6 years ago

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2 years ago

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3 years ago

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2 years ago

Great business, providing excellent service and prompt communication. Very happy. Thank you!

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3 years ago

World class service and knowledge of watches. Giovanni promptly took care of sizing and authenticating my new piece. Highly recommend!

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4 years ago

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Ask the Community - Giovanni Passalacqua

Can he repair a Dunhill tin can lighter?

No. And question likely posed to the wrong business. This is a Rolex Watch Repair Specialist.

Is there a new phone number for this business? The current listed number goes to directly to a "voicemail that has not been set up yet" then disconnects.

April 16, 2024 - I just called them this AM. (415) 982--9830 and Lucy, the assistant, picked right up. Called before heading down to pick up my repaired Rolex 1680 Red Submariner (1976) with its new NOS "high hat" crystal. Thanks Giovanni !

How is his pricing?

Very reasonable. A mainspring replacement on a 2003 GMT Master II was $160.

View All 5 Questions

Review Highlights - Giovanni Passalacqua

The Rolex forums and other forums all agree, Giovanni is hands down the best Rolex watchmaker in the Bay Area.

Mentioned in 73 reviews

Read more highlights

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I recently came back from a European vacation and needed repair on my very nice Coach bag. Midway…read morethrough my trip, the anchor stitching that secured the leather bound ends of my bag where my strap would be used and connected to starting to come unraveled. Since this is a hefty luxury bag, going to my clothing alteration shop wouldn't work as I was recommended to go to a cobbler as they would have the machines necessary to fix a bag. Fortunately, for me when I got back home, I found MAK & CO which came highly recommended and was near to where I lived. I contacted MAK via the online quote portal on yelp. He immediately responded with his number and said to text him directly with some of the images of the bag damage. I contacted him and sent him the photos of the damage and he quoted me $20 per end and said he could take care of it pretty fast. I took the bag in on New Year's Eve and MAK took a quick look at it and said he could get it done in two hours. I was completely surprised and I reminded him he didn't have to get it to me that fast. He said it wouldn't be a problem. Not only was he able to turn around the bag within a few hours he said the total repair would be only $20 for both ends and not $20 per end. This was half the amount which I was expecting to pay. Totally happy with what he said I left and came back maybe about five hours later near to when he was about to close. He gathered the bag and showed me his repair which he did very securely and tight. I have no doubt that this repair will last hopefully forever. The total amount was only $20 as he said, and I walked away very happy and appreciative. MAK & CO was very professional, quick with the turnaround and very affordable. I for one will definitely be back as I have many shoes that I have been waiting to get repaired. He definitely is an artisan.

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Very honest guy! Two pins were missing on the watch and he was able to put his own pins. Amazing…read morejob! Price was very reasonable. Highly recommend to my friends and family!

Giovanni Passalacqua - watch_repair - Updated May 2026

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