Excellent work done on an older Rolex day date. Extremely helpful and professional. Fair pricing as well.

Giovanni is honest, friendly, and does excellent work. I'm so glad I found him, and will definitely be bringing my watch back when it needs service. 100% recommend. read more

I recently acquired two vintage Rolex Submariners, a 16610 (Black Bezel, Black Dial) and a 16613 Two Tone Bluesy (Blue Bezel, Blue Dial). Both are early 1990's. Giovanni performed the services as promised, pressure tested, replaced rivets in the bracelets and delivered them in the time frame promised as well as providing all service paperwork. I couldn't be more happy with his professionalism and service. I would recommend him to anyone in need of watch repair. read more

I need my Rolex Daytona to be ""fix" but don't want to pay thousand dollar for it so I search on google and Reddit to see what people recommend. Come cross a post on Reddit recommend Giovanni said he is very nice and has many years of experience working for Rolex. I gave Giovanni a call and visit his shop on the same day, Giovanni fixed my watch in a sec! lol ... end up it was me didn't know how to use the chronograph function of the watch. He didn't charge me anything and we had a very nice talk after. Totally will come back to get my watch service in here! 5 stars read more

Giovanni Passalacqua - Watch Repair Near Me - San Francisco, California

I went to swap a diamond dial back into a Rolex datejust and Giovanni was kind and honest off the bat. I asked his opinion on the strap, which did have some stretch. He could've recommended fixing this but instead told me there was no need for now, and when I went to pick up my watch (which looked fantastic) he updated the dial at no charge. Giovanni and his team have a new loyal customer. read more

Giovanni opened up the Rolex. Gave me a tutorial of all the parts it takes to work the watch. He showed me where to find the serial #'s of the watch and bracelet. Instead of starting with a full service overhaul we started with replacing the main Balance/Hairspring Wheel. That's the way to start off a great working relationship. read more

I have been going to Giovanni since 1995 when they were the Rolex Authorized Service Center for San Francisco. Rolex has since taken back service to centralize service in New York. However, Giovanni still has access to all needed parts directly from Rolex. I personally have taken my 1975 Rolex Submariner Date (Red line) model 1680 that I purchased at age 16 and my 1967 Rolex Explorer model 1016 to Giovanni for servicing as needed. Both of these watches are very sentimental to me and will be passed along to appreciative family members some day. There is no one I entrust more to maintain these invaluable time pieces than Giovanni. read more

Giovanni Passalacqua - Like new with correct NOS "high hat" square edged crystal. Thank you Giovanni !! - Watch Repair Near Me - San Francisco, California

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Needed a link removed from my watch. Called ahead and once I arrived had my service done instantly. Highly recommend Giovanni and head team.

Giovanni is the only place you should bring your Rolex for repair and service. He is honest, kind and an expert with all things Rolex and only Rolex. No one better in the Bay Area. read more

Giovanni is honest and will take great care of you. Will always use him for all my watch needs.

Fair pricing for exceptional work. He genuinely cares about delivering your timepiece back in as close to mint condition as he can deliver. I have never had a negative experience here. I have brought my Rolex in for a complete cleaning as well as glass replacements. It is a trek for me since I live in the east bay but I would never take my Rolex anywhere else. Highly recommended. read more

I was cleaning up some business cards and saw Giovanni's card for Rolex service. I had my Explorer II- circa 1992- and a gift from my dad in 2007- hand me downs are nice..... it stopped working around 2012- and put it in my drawer- dumb- anyway- I brought it here to Giovanni in 2013 (back of card said 1/10/2013) - and they did a full overhaul...new crystal- worked and cleaned the entire watch..... it was expensive- BUT..well worth it.....when I picked it up- it was perfect- looked new and ran perfectly...... and today- May 2025- it still runs perfectly- time exact- the only change I need to make is daylight savings or back- well worth the cost - I have no doubt from seeing more current reviews- Giovanni and his team still deliver. BRAVO. read more

My 400th Review! Giovanni's THE go-to Rolex Repair/Upgrade specialist in the entire SF Bay area, imo. I wouldn't take my Rolly anywhere else for service. It's a bit of a hassle making it here, what with traffic & parking challenges, but it's worth it for the peace of mind. Always remember the axiom--you get what you pay for. Turns out Giovanni was the shop that serviced my stainless steel datejust a handful of years ago, but I had forgotten where it had been serviced exactly. As there's so many watch storefronts at 210 Post St. inside the Shreve Building. Thanks to his great recordkeeping, there was a record of this prior visit which they reminded me about. This time, Giovanni performed two upgrades for me. I had him swap out my original factory stick dial for a factory jubilee diamond dial. Something that I had always dreamed about doing since I purchased the watch new back in '99. But fate & circumstance always seemed to have conspired against this plan. I also had Giovanni order me a jubilee bracelet direct from Rolex to swap out my original oyster bracelet. The overall upgrade wasn't cheap (I knew this going in, but I was treating myself for all my extra overtime worked and the accompanying sacrifices). But Giovanni's pricing was very fair, particularly for the jubilee bracelet (the dial was purchased separately from a So. Cal vendor). And the finished look nearly took my breath away! Bling! And now my watch has two factory dials and two factory bracelets, both with extra links. This should allow the watch to hold it's value and even increase with the extras if I should ever decide to sell (which I won't, lol. They'll probably have to bury me with it). Two thumbs way up and fully earned 5 stars for Giovanni and his shop. The Filipina lady receptionist (whose name currently escapes) is really nice too. Thank you staff! read more

Giovanni Passalacqua - Before, with original stick dial & oyster band. - Watch Repair Near Me - San Francisco, California

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Walked in and he helped me fix my Rolex band!!! Super nice and helpful guy! Would recommend 100%

I bring my Rolex's here for repair. The staff are very honest and pricing is very reasonable!

Giovanni is a true professional and so so nice!! I went in for Link removal and had some other questions regarding my watch. He patiently answered all of them one by one, no rush at all! Which really exhibited how much he loves his craft and his care for his customers, new or regulars. He was extremely detailed while respectful of my piece, inspected all the areas, showed me the interior, bestowed his knowledge upon me then reminded me to take pics as well :) And he also did a water test without me asking.. I was thoroughly impressed with Giovanni and appreciative that i found him. Doubly impressed that he took a look at my wrist, de-linked and it came back a perfect fit on the first try!! I went in without an appointment at 11am on a weekday. He was able to help me right away after i snapped a couple pics in the wait area, i was a very satisfied customer 25 mins later. Receptionist was also friendly and courteous. Price very reasonable for the quality and the needs served in return. Thank you Giovanni! read more

Giovanni Passalacqua - View from office - Watch Repair Near Me - San Francisco, California

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Couldn't agree more with the 5 star reviews. He fiixed a very uncommon 1955 Rolex when others failed. Super nice guy too. You'd be crazy not to use him. Really read more

Went in without appointment. Giovanni was plenty busy but took time to (a) remove my watch bracelet for no charge, and (b) give me a thorough consultation about signs to look for to determine if your watch needs servicing. Really great experience, and the fact that he took the time to help knowing full well that he wasn't going to make money from me is a sign that he's a real professional. I will be going back when my watch needs a full service. read more

Came here to reattach the original strap on a vintage zenith El Primero. EXCELLENT on every fronts. Nice people, ultra efficient, etc. Highly recommended. Looking forward to get more watches so that I can have them serviced here!! read more

Great business, providing excellent service and prompt communication. Very happy. Thank you!

Giovanni is a true gentleman and while I only went in for a bracelet adjustment, he treated me and my watch to excellent service. I've recommended him to my friends and plan to return to him for my next servicing. read more

I have visited Giovanni several times over the years to service my watches and he has also done an excellent job. He is highly professional and I do not believe there is another establishment as knowledgeable or that has his level of expertise when it comes to watches. read more

Giovanni is knowledgeable, kind, and patient. I trust his work with be done with the utmost care. There are three similar business in the same building but I always go here. Be careful with street parking. I used to drive around in circles trying to determine if this spot or that spot is legal. There's a $10 garage nearby. read more

I stopped by Giovanni's shop to see if I needed to get my watch serviced and to have the clasp repaired as it was loose. Giovanni immediately warmly welcomed me to the shop, asked me how he could help, and ran a quick pressure / waterproof test on the spot as that was my biggest concern. He removed the caseback, checked things out, then told me I could wait a few years on the next big service. Then he fixed the clasp. I'm so impressed when someone can direct me away from a big ticket expense and guide me to what I really need. He charged me a very fair price for the work he did (cheaper than I would've imagined!). He's got a customer for life! read more

I stopped in from out of town to get a bezel switch on my Rolex yacht master. Giovanni was kind of enough to transfer the bezel on same day service and I enjoyed my time walking around union square. I am very thankful for his professional service and attention to detail. Thanks so much for the service Giovanni read more

exceptional one of the best extremely highly rated. He is tremendous and expert and heartfelt and loves the Rolex craftsmanship. Reliable year after year. Every time i visit his place i feel relieved and tremendously fortunate to have found him. All this is Totally True. He is The Best. can't wait to see him soon. read more

I inherited a beautiful old Rolex Submariner Oyster Perpetual from my father--he offered me a free link adjustment (which I was happy to pay him for nevertheless) and helpful information about how to maintain and care for it. No appointment. Outstanding service, knowledge, and experience. Great crew. read more

I've known about Giovanni for a long time, and without a doubt he is the Rolex Whisperer. I've sent folks his way for their Rolexes and he's worked on mine, past models and current. If it's one thing you can be assured, it's his honesty. He will fix and/or service your watches thoroughly. My last visit was to fix the clasp on my Submariner and, without notice, took it in Not only did he fix the issue but took the time to ensure it wouldn't happen again ( had to do a few things) and my clasp is good as new! On top of that he observes the way it fits on your wrist, and masterfully adjusts the combination of link adding/subtracting and the clasp adjustment so that the watch is perfectly balanced on your wrist. I only paid $40 for that visit. I couldn't recommend a better guy to look at your Rolex read more

First service on my DJ in 30 years , accurate estimate , good service , friendly staff read more

Giovanni Passalacqua - Watch Repair Near Me - San Francisco, California

Once again very professional service. Giovanni is super knowledgeable. He pays attention to detail. I needed a set lever that came loose replaced and he did an excellent job. Because the part is under the dial he had to remove all the hands and dial. I inspected with a loupe and all the hands lined up etc and no dust. He even showed me the issue and explained the part. He's also very kind. Great customer service. Will use his services again. read more

Giovanni is a stand up guy. I have been going to his location since 1983 and results are always better than expectations. He's never too busy to see if he can take care of a problem on the spot if possible and his work is excellent. Two thumbs up, highly recommended. read more

I was dumb enough to wash my Rolex and (for the first time) unwind the stem - thinking it'd be a great idea to let it air out. While at an event the next evening, I glanced at my watch and thought it looked awfully nice and glimmery when it suddenly dawned on me that I was looking at condensation. Off we went to Giovanni Passalacqua, a business that we frequented some years ago when it was under a different owner. I saw the five star reviews and felt absolutely fine with having him service the watch. He went into the back workroom, looked at everything under a loupe and told us exactly what needed to be done and suggested we have a complete service since it'd been a number of years since the last servicing. Pricing is fair; one has to understand that, with a timepiece of this value, prices will be a bit high. He was able to take care of everything in three weeks and I've never been happier. I'll definitely be back! read more

I brought in a pre-owned watch to Giovanni for a health check and I was very satisfied with his service! He was very knowledgeable about my watch and handled it with care. To my relief, the watch was in good health - the case back just needed re-tightening and fixed for waterproofing. Giovanni's love for watches is apparent. I was very satisfied and highly recommend him for anyone who is in need of a watch service. read more

Mr. Passalacqua examined my Rolex while I waited and got it back in running condition with a few strategically placed drops of oil. It had been having occasional bouts of slowing and stopping. His experience saw it was not yet ready for any major maintenance and I was out the door within a half hour. First rate service. That was a month ago and it continues to work perfectly. read more

Just picked up my Submariner. She need a repair on the band. Giovanni took the time to show me what was done and why. I feel lucky to have him and his shop in this fine city. Independent watch service is the place to Update Got a new watch and called to ask if I could show it to the expert. I brought it in and he checked it out right away. I needed a link and he had the rare gold bark link in stock. Super happy as always. read more

I've been going here since 2005. Three services performed. Each time was great! When he retires, I will not know what to do?? Whom will I be able to trust? Maybe I'll wear one of those iwatches at that point. Really a gem! I would never go anywhere else. read more

Giovanni is not only a master at what he does but also just a really nice guy. He has a level of passion and expertise in his craft that is unmatched, and I am fortunate to be local to him for all servicing needs. I wouldn't take my watches anywhere else. read more

World class service and knowledge of watches. Giovanni promptly took care of sizing and authenticating my new piece. Highly recommend!

Do NOT bring your Rolex here if it is a cherished possession. My Rolex, which commemorated an important event in my life, was switched during service. The watch that was returned to me was not the watch I brought in; the serial numbers did not match. I did not realize this for some time. When I informed Giovanni, he showed no sympathy. On a prior occasion, I brought the watch in for service and specifically told Giovanni that I did not want the watch polished. The watch has a fluted gold bezel insert. Polishing removes some of the metal and reduces the reflectivity of the piece. When I went in to pick up the watch, Giovanni told me the watch had received a "light polish." read more

I wouldn't take my vintage watches (Rolex, JLC, IWC) anywhere else. Excellent service and Giovanni is a wonderful person to talk to about watches. We're lucky to have him in the BA! read more