Have you ever been to a store where you felt like family, where every interaction was not meant to…read morebe facetious but truly genuine and warmth emanates from everyone (even the person opening the door for you)? If you haven't, then you probably need to come visit D&L. Their new renovations sets the bar for the entirety of the Bay Area and beyond for the gold standard of all high-end watch and jewelry stores (and I'm talking beyond that enclosed claustrophobic Santana Row boring 'ol big brands next to each other and a giant open space with sales people who look too busy to give you the time of day). This is coming from someone who was a brand ambassador and mystery shopper for some of the watch world's biggest brands (AP, PP, etc.) and I have visited incredible locations all over the globe, quite literally, Bahamas and all too surprisingly, and have seen and experienced all levels of service and experience -- none comes close or sets the bar quite like Davidson & Licht. First off, you're always offered something to drink or munch on, they remember you and always ask about how you're doing, everyone who walks in is treated like a long-time friend. Don't be a stranger here! Ruslana is THE person to ask for and work with -- she knows her watches, her jewelry and if you have a partner, she will make sure you're not ever in trouble (or helps you get out of it) when you're out of watch pillows in your watch box but still want that next piece. What a great, wonderful, family-owned and cherished business. You can go to your big-brands and box-chains all you like, but you'll be missing out on the experience of a lifetime coming here.

Greg Weber has consistently provided far superior customer service! I'm truly grateful for his down…read moreto earth approach and true sincerity in all of my previous and recent dealings with him! Greg is the sole reason I keep coming back to Davidson & Licht! Michael Sugrue

I am very pleased with the way A&G Jewelers repaired a special 14k diamond pinky ring for me for…read moreonly $45.00. Therefore, I will be back as this store is my new favorite jewelry store in Walnut Creek. We always had our favorite family jewelry store in Southern California and now that we are up north in Walnut Creek, we have our new family jewelry store, A&G !

Couldn't be more pleased. Great service, wonderful communication throughout the repair process. A…read morepleasure to work with; highly recommend

Excellent customer service! We purchased a gold cross pendant and the chain broke, so they fixed it…read morewithout charging us.

I had used this store before and they were wonderful but recently I took 5 gold rings in to be…read moresized up. I explained to the owner of the store, I wanted a piece of yellow 14kt gold to be put in the bottom of each ring to size it up. He wanted to"shave" the ring down to fit. I had said "No shaving off my gold on any of the rings except the one ring that had an Opal since only that one couldn't be heated up". He agreed and took my rings. When I got them back he not only charged me the full price of $300 (he had quoted me the cost to put small piece of 14kt gold in each ring) but he had also shaved down each (ALL) rings. And he took a lot of gold off each one of them. I'm sure he kept it since gold has gone up so much. I've been thinking about it over and over again at what he did. I'm very angry! I should have never taken all those beautiful rings to him. They feel like cheap junk now. Hollow out remnants of what was once high quality rings. I trusted him because I had been going there for years. No more! I'll never go back again. Buyer beware. Don't go there unless you are willing to let him destroy your bountiful jewelry. And if he'll do that to me, he'll do it to you, too!

Bravo King's Jewelers! I had an appointment to consign some of Mom's gold jewelry. Denise was…read morefriendly, welcoming, transparent, knowledgeable and fun. I sold some gold. TKJ is a long standing WC business with lovely and skilled people who have also done repairs and watch servicing for me in the past. There are worthy of your trust.

I recently went to The King's Jewelers to have a pair of earrings turned into a bracelet, and it…read morewas a fantastic experience. It was my first time doing custom jewelry, and Allison quickly put me at ease. She worked with me to figure out what I wanted when I was having trouble articulating what I was envisioning, helped find matching pieces to complete the bracelet, and kept me up to date with the progress. Allison was delightful and made the process easy and fun. The bracelet turned out beautifully, and I am so glad I went here! Thank you so much again!

My boyfriend and I made an engagement ring appointment online a few weeks ago and came into the…read moreappointment last night. Lyss was our consultant and she was AMAZING. She made both of us feel so comfortable and really wanted to know what we liked. I was pretty anxious going into it but she made the experience so easy. She asked so many questions about what I'm looking for and what's most important to me. She also was genuinely interested in our relationship and who we are. I left toward the last 15 minutes of the appointment so Lyss could talk to my boyfriend about pricing and logistics and he said she was not pushy at all to sell. We were offered waters and chocolates, and each consultant in there was incredibly kind and welcoming. It was truly a great environment. All in all this was an amazing experience and we truly owe it to Lyss. Thank you so much!

Did not have a good experience here! our first visit to BE with their showroom assistant was pretty…read morebleh. The associate honestly did not seem like she wanted to be there and we ended up leaving our appointment with no idea what we wanted to order. So, we went online to browse more options and curated a ring that felt right for us. When it was time for pickup on 5/15, we had a rough experience with Madlen. She was kind of all over the place and it made what was supposed to be a simple pick up into a long, frustrating experience. Madlen was so confused about our pick up even though I explained several times we had two separate orders, one that was ready for pick up and another that was still processing. Her focus was on the wrong order. Another visit: On Saturday 5/29, my partner and I dropped by the showroom to return one of the rings we purchased due to a quality issue, and again, Madlen was there and proceeded to help us with the return. She did not walk me through the return process. I asked for a receipt and she said the receipt will come via email. Upon checking my email receipt later, I realized it was just a drop off receipt, no indication of a return/refund processed. I needed to call their customer service team to get further instructions on the process. While we loved the rings we picked out, the service needs work. The quality wasn't there, and sadly, we're unlikely to be back at all. Really wished it was a better experience for my fiance and I.

I went to Broadway plaza today on a hunt to find a nice gift for my cousin ahead of her birthday…read morelunch and came across Gorjana. I knew about this place as a friend gifted me a pair of earrings & a necklace from here on my birthday (which I wear everyday and was hoping I could gift my cousin a staple jewelry piece from here as well). When I entered, I was kindly greeted by two young ladies and was very casual and clear about what I was looking for. Jasmine helped me look at the popular gifts that fit with my budget and was quick to answer any questions I had along with pointing me to different pieces that my cousin may like. We went with a necklace & an initial with a heart which was super cute and the price was not bad at all. I was worried at the thought of my cousin not loving the gift, but Jasmine reassured me that we can get her a gift certificate which eased my nerves and helped me follow through without overthinking the transaction. I definitely plan to come back to get myself a gift, I loved seeing the return of the chunky charm bracelets & would love to come in and build one overtime with them. Thank you Jasmine for your patience, friendliness, and fabulous service!

I came in for a pick up and four women just blankly stared at me from across the counter when I…read morewalked in. It was a completely unwelcoming feeling. I was really surprised considering the price point of the items. Ultimately my mom wanted a specific necklace from here that I got her for her birthday. I wouldn't shop here again.

I like shopping here . One of the best places for that little something. They have always treated…read moreme well. Recently I bought a gold two heart pendants and chain. The staff were very helpful and genuinely friendly and sincere .. I will be back for my dithers and grand daughters in the future ..

Thank you, Jose H. of WC, for the excellent service! I'm so happy I ordered a matching backing,…read moredespite the backorder status. You offered me the option, instead of settling for one in store that doesn't match my earring. The backorder was not bad at all. It just got delivered to my house in 3 days! I got lucky that another store must've filled the order, which Jose mentioned could happen. Talk about a stellar service! His knowledge and assistance made this all possible. This is how Customer Service should look like.

This store has a beautiful collection of all styles of jewelry. They have also repaired multiple…read moreitems of all of my favorite pieces. This is always where I go for jewelry and repairs.

I had a very disturbing experience at this shop. All I did was show he made a mistake and made the…read morehooks crooked and this wasn't his first time messing up the first time he made the ring white gold instead of yellow, I mean he does not pay attention to details whatsoever and the main issue was the way the owner spoke to me. He suddenly started yelling, slammed his hand on the table multiple times, and stood only a few inches from my face. His aggressive tone and behavior made me feel unsafe and extremely stressed. I left the store shaken, and the incident affected me so badly. No customer should ever be spoken to like that no matter how much they are in the wrong. you are a business owner and should learn how to speak to costumers. I would not recommend this place to anyone.

My daughter and I both have our diamond earrings that we love because of Ellen Putnam at Padis…read moreJewelry. It was a good experience and good purchase.

I really wanted to love my experience at Padis, but unfortunately it fell short. My sister and…read morehusband had made an appointment and we had confirmation emails, yet when we arrived they had no record of it and we ended up with a different representative. The gentleman helping us was very nice, but I expected the consultation to feel much more collaborative. I explained that I knew the diamond shape I wanted but needed guidance with everything else, and instead it mostly felt like we were just being shown the limited rings and loose diamonds available without much input or education. We left feeling like I needed another consultation before making such a big decision. I ended up stopping at a smaller jeweler afterward and had the exact experience I was hoping for -- more guidance, more conversation, and much more personal. Padis mentioned that a lot of customers find them through ChatGPT, which is actually how we found them too. I'd definitely recommend reading reviews and visiting more than one jeweler before deciding.