The sales people were very knowledgable and nice to deal with. The customer service was a little…read moreslow in returning calls for issues that came up. The worst part was the install. Many parts were cut to the wrong size, some were recut and replaced, and some were installed poorly and didn't line up. Backsplashes are supposed to be square to each other and the countertop, and be at the same height where they meet- but not in this case, apparently. It seems no one in the cut shop or the install crew cares about quality and customer satisfaction. They don't understand this affects the future business of the company. Someone in management is not stressing these issues and not training the employees properly. I really don't know how they employees are treated.. this makes a huge difference. I also know good help is hard to find. What ever happened to the saying "Autograph your work with excellence" ? When it takes four trips over two months to install and correct mistakes (not all have been corrected and I had to point out and explain how to fix them before they were properly installed), there is a problem. That even sounds crazy to me, and I 'm living it. This company doesn't realize that when someone spends $10000, they expect a little something in return. You can't even buy quality and caring at BAGM. I don't think that this is too much to ask for. My advice is to try somewhere else. I'm am really disappointed, it is a beautiful product, but not my money's worth.

I was so impressed with my experience from start to finish BAGM! I've waited a long time to start…read morethis project because I felt like I wasn't very good at picking out cabinets and countertops and making sure they complimented each other. BAGM Has a great show room with many options. Once I visited them at the Wrightstown location I knew exactly what I wanted. Everyone was most helpful and was able to show me examples from the types of finish, hardware ,and the types of corners that were available. The communication thereafter was impeccable when it came to measuring, templating, and install. The team that installed was also very professional and well educated on their product. Thanks for everything

A loyal, family owned business! After requesting their professional opinion about the condition of…read moreour basement after an inspection marked a wall in our basement questionable to today's standard, this company came out after doing a project over a decade ago. The owner educated us and gave us peace of mind that our basement was great, especially given the age. He didn't try to sell us work that wasn't necessary. Their previous work was done in 2008 and still holds up and looks great. No basement leaking or foundation issues. Thanks for taking the time to follow-up. We will definitely use this business in the future and refer loved ones and friends!

We dealt with Andy, the owner of the business, on a deal to acquire some heavy equipment he was…read moreselling, an old loader that he wasn't using any longer. We communicated with him for a couple of weeks, test driving the machine, inspecting it closely, and asking a lot of questions about it. It had a lot of miles/hours on it, but we decided to purchase it fully aware and understanding the issues with it (leaky diesel tank, leaking air from the tires, yet the transmission was good). He was firm on his price, we felt he was being fair, and he spent a lot of time with us during the process. On the day the check we wrote to him was approved by his bank, he had us come by to pick up the loader to take it home. Andy assured us that the batteries in the unit were good. Trusting his communication, we drove it off his property over 1 mile away to meet the flatbed truck delivering the loader to our Milwaukee address, and when we arrived at the meeting point, we shut the loader off awaiting the driver's arrival. When the driver arrived, we proceeded to try and start the loader to drive it on the flatbed, but it would not start. After trying lots of different tricks, we couldn't get it started, and finally decided to drive a few miles to a farm supply store to purchase some batteries, which once installed, allowed the loader to fire right up! The batteries cost us an extra $275 + $150 for the driver's time just to get it home. When we followed up with Andy via his cell phone leaving him 3 messages over the course of the week that followed, he would NOT return our phone calls. Before he had our check for the loader, he was VERY responsive. But upon calling to ask him about the batteries and the additional $$$ he cost us, he wouldn't respond. We were hopeful he would be understanding and share the costs which inconvenienced us following his comments that the batteries were good. Not knowing Andy beyond this transaction, I question his desire to do the right thing, and thought others should know about it. Is this how he provides customer service to others?

I hired Square Oaks for a large patio door and window project at my lake house. Unfortunately, this…read morehas been one of the most frustrating contractor experiences I have ever had. The patio door was purchased on October 25, 2025, and the window was purchased on December 19, 2025. Square Oaks' own written "What to Expect Next" document states that, following inspection, products would take approximately 6-8 weeks to arrive at their warehouse, with installation scheduled once all product was confirmed. Instead, this project dragged on for approximately 8-10 months, with repeated problems along the way. After several interactions and full on arguments with the owner, Rick Rajchel, showed me where his moral compass lies by offering me a full refund verbally and then in writing (a week and a half later) emailed me to say I was trying to get money out of him and all he would do is a 10% discount. The window installation in particular has been a nightmare. The window was initially installed in a manner that did not accommodate the siding, requiring Square Oaks to return and adjust the installation. During that adjustment, Square Oaks broke the glass. They subsequently ordered replacement glass, which was also broken. Another replacement was ordered, and that glass was broken as well. So after multiple attempts, I am still left with a large window that is visibly broken and unresolved. What has been equally frustrating is the lack of communication and accountability throughout the process. I was repeatedly required to follow up for updates, and at one point the owner told me he was personally handling the issue. After not receiving the promised follow-up, I had to reach out again simply to get an update. After explaining the history of the problems, I spoke directly with the owner, who verbally told me he would provide a full refund for the window. I relied on that conversation as the resolution to the issue. However, when he subsequently put his position in writing, he reversed course and offered only a 10% discount on the entire project while continuing to charge me for the window. The response has now been reduced to telling me that the broken glass is simply a warranty issue and that I can either accept their offer or pursue arbitration. For me, this isn't about refusing a warranty. (Which it clearly states in their warranty clause that damage during installation DOES NOT CONSTITUTE A WARRANTY) It's about the fact that I paid for a properly installed, functioning window and have instead experienced repeated installation problems, repeated broken glass, significant delays, and an enormous amount of time spent following up with the company to get problems corrected. I hired a professional company because I expected them to manage the project professionally. Instead, I feel like I have had to manage the contractor throughout the process. I would strongly encourage anyone considering Square Oaks to understand exactly how defects, installation damage, delays, warranty issues, and disputes are handled before signing a contract. This is just part of my experience- I didn't share the issues from the patio door. Highly recommend you do not buy from this company. .

I did not have them install my windows but I did have them give me a quote. My problem is I see…read morethe commercial that they are 20 -50% cheaper than the big guys? I had 5 estimates and they were the mist expensive by far not even close and for basically the same window. Always get estimates and dont believe what you hear on commercials.

We live in an old farmhouse with a basement that's not exactly friendly. We decided to go with…read moreSure-Dry to spruce it up a bit and make sure everything stays dry. So far they've been great for us. The most recent example was today. I had spent the entire morning trying to get our sump pump to work, and had tried everything to thaw the pipes. I had come to the conclusion that maybe it was the pump itself that was having issues, so I decided to give them a call. The person I spoke with was very friendly, knowledgeable, and professional, and had someone sent out same day to take a look. I believe his name was John and he was excellent. Super friendly and knew his stuff for sure. In the end it did turn out to simply be frozen pipes, but John took care of it, and not to mention had to work outside on the coldest day we've had in a long time. Excellent job, Sure-Dry, keep up the great work!

Important: PLEASE READ DO NOT HIRE. Please view all my…read morephotos ******************** This company is only interested in your money & making a sale !!! I hired Sure-Dry 3 yrs ago to fix my basement walls. Prior to hiring them, I sent them videos of my basement walls protruding water, like a broke dike would do. So, not only was my basement getting tons of water in it... but you could physically see that I had severe cracks & structural damage in my walls. Several other companies come out to provide me a quote. Unfortunately, I opted to hire Sure-Dry. *** I specifically asked the sales person and the crew supervisor why they wouldn't have to dig the outside perimeter to correct my problem *** They're answer was " Ohhh, we don't have to do that anymore " I am an average home owner, I did my research, but you're also hiring PROFESSIONALS, LICENSED COMPANIES who make you believe that you can trust them. When they started my project, they assured me that these " magical drain tiles " would resolve & correct my problems. When the crew began, the workers were extremely kind, however after the work was finished, Sure-Dry had to come out repeatedly to correct things that weren't done right. I had to call them SO MANY times. I worked my way up the branch of command to get help. ****My basement kept getting wet, every time it rained *** I would call them every time to have someone come out to address the problem. This company refused to call me back. Luckily I kept a log and took pictures over the past 3 years. On 9/4/26 we had a lot of rain. My sump pump alarm went off at 4am, I went down to basement, suddenly water came leaking in from every wall by the floor. I immediately called Sure-Dry. Of course they don't offer 24hr emergency service. I left them a message. 1 hr later I heard a THUNDEROUS CRASH !!! My bearing wall had now totally COLLAPSED. I had water & mud up to ankles. Mud had now traveled through my entire basement & lower level of my house. My living room, bathroom, bedroom & office. EVERYTHING GOT DESTROYED !! I left another message, frantically telling them of the collapse. By 9am I had called in another 5 times with still no response back. It is now 9/25/26... this unscrupulous, fraudulently based company has yet to call me back or even come out to my house to view all the damages. I spoke to the GM: Nick Rainer on 9/11, now a week later. He promised to speak to Cory ( project manager) about situation & come out that following Monday. I proactively sent Sure-Wet a certified letter requesting a cure for damages. After 10 days the GM ( Nick Rainer) sent me an email, stating they have forwarded my situation to their LEGAL Dept. OMG ... I have a 25 yr warranty from this company !!! And still no call, no apology and no visit to my home. I began & attempted to call every contractor, foundation repair company, restoration service etc.... But no one was available, due to working the Menasha tornado project. Please view all the detailed pics of the basement wall COLLAPSE !! My State Farm insurance company denied my entire claim ... EVERYTHING Toby, Vince & Tony were the crew that water-proofed my basement. They ALL went up & beyond. They were very expeditious in completing the job, and were so KIND for assisting me with small items I needed help with. I decided to go with the " wall braces" that were recommended to ensure my walls / foundations stay in place. I requested the same crew to come back for the additional repairs. The only downside that was visible to me, would be the appearance of the white wall sheeting that was applied. The pictures and how it was described to me when I received my quote were totally different. The pictures showed a tight white sheeting that appeared to be flat & adhered to the wall. The sheets on my walls are loose and not that appealing. Toby explained what the sheeting was actually meant to do, therefore the need for the loose fitting. I might suggest that when siting an estimate and providing different options to the customer, that the " Wall protection " be explained a little better.

Having owned 3 older homes in 40 years, I've had to deal with contractors on large and small…read moreprojects. After too many frustrating experiences, I am so glad that a friend recommended Van's when I needed replacement windows in 2009, and I was so happy with that experience I hired them again in 2013 for siding. Here's the difference between Van's and pretty much everybody else I've dealt with: they provide customized professional work for less than what the amateurish one-size-fits-all companies charge. Not allowed to name competitors, but in windows and siding you know the companies I mean: big names, lots of advertising and phony discounts (that is, jack the price up so they can give you 20% off) mostly job the work out to fly-by-night or untrained subcontractors. Van's pays great attention to detail and like I said, customizes the job. Maybe that customization isn't so important on a 10-year-old house, but is sure is on a 60-year-old one. Every one of my windows was a slightly different size, and needed finesse to make them look like originals. And the siding job required similar skill. I can't recommend them highly enough - and I"ll never use anybody else!

The worst workmanship ever in all the years of having work done. They put a hole in our interior…read morewall with a sawzall. The employees who put our window put dents in our aluminum siding which was impossible to find to match since the aluminum siding was at least 20 years old. They actually thought it was ok until I showed the salesman.It wasn't being picky it was unbelievable I then actually watched them as they worked and inspected their work. I had them do things over because of their sloppiness .I guess dents in new trim are acceptable. After they left, I found more damage(more dents, bent screen) The sloppiest workmanship ever. I would definitely steer clear if I was having work done or if building a new home. The salesman was ok but it must have been frustrating for him. It definitely was a nightmare. Please take my advice, there are a lot of businesses out there who provide good workmanship.