The Kingswood branch have currently had my laptop for a week. There has been no contact, there is no way of contacting them apart from through social media sites and the only contact I have had is saying that they're looking into it. Disgusting service Update - Turns out the reason for the delay is because it was incorrectly inputted into the system. They also gave me the wrong price and offered me almost £100 less. Trading standards here I come read more

A wide selection of games with competitive prices. However, the service is absolutely terrible and the quality of most of their goods is very bad. Many times I have been confronted with rude staff, wrong discs in boxes and non functioning items. Whenever (and whatever) you trade in to sell for cash, they usually do not have the cash on site, leaving you with a 'credit note' in order to buy bad quality items. The staff are very poor. On more than one occasion the staff swear in front of their customers and most of them had no idea what they were doing. Their attire also had a lot to be desired as most of the men wear casual clothes and the women very little. The casual clothes not being too much of a problem, but makes it hard to distinguish which is a customer and which is a salesperson. I have given Cex, the Derby shop, I 1 star out of 5 due to its terrible service and lack of care to the customer. read more

CEX used to be known by its full title - Computer & Games Exchange, which neatly sums up its function. The shop will buy and sell hardware and software and I am mainly a buyer. If there's a new game out, it's always worth popping along to see whether it's already available second-hand. You can look in the boxes to check that all the documentation is there. To sell them items, you have to provide strict ID checks to stop people using this place to launder stolen goods. I haven't sold anything for awhile but from my memory, the prices offered were reasonable. This is also a good place to try and find imports - games that aren't available through mainstream retailers in the UK. I haven't purchased any hardware but the equipment comes with a few months guarantee. Always interesting to have a browse through here. read more

CEX is a great little shop where you can buy and / or exchange games. They usually have great cheap deals on offer. Literally 5 minutes walk away, there are all the big chains like Game and Zavvi but it's worth coming in here as you can get better deals, more for your money and the same kind of choice. I've exchanged many a game in here and I've never felt ripped-off. What's more the staff are pretty cool too and are always around to help out and answer questions. Their consoles deals always seem particularly good, especially the second hand console offers, where you can save anything between £50-£100 if you really time it right. A great place for geeky gamers and recreational gaming fans too - a must! read more

I am a big fan of Cex. It is an entertainment shop that deals in second hand goods. Its main products are DVD's and console games. They do tend to have a good range of consoles, mobile phones and all types of electronic entertainment gadgetry as well. They buy, sell and do trade deals. From my experience they give you better cash offers than the likes of Game or a regular Cash Converter. If you go along with i.d. and proof of address initially, they will make you a member, give you a card, and then you can start selling them your stuff or trading. Cex is a great service and a good place to get DVD's etc... cheaper than retail price. read more

When CEX arrived in the Westfields Centre in Derby, it was something new. Previously, the games retailers were positioned outside the city centre so it was nice to not have to walk miles to them. I was suprised at the size of the shop and the products they have on offer. I'd say they are similar to HMV with a good selection of games and DVDs, but they also specialise in selling computer components, mobile phones, cameras and various other gadgets and gismos. Some of their prices are really competitive and they have a lot of products that are different from other retailers. Being the only gaming retailer in the Westfields Centre has obviously done them well. read more

In CEX you can trade any Cd's, DVDs, games or electrical items in for cash or store credit. You can also just buy stuff a lot cheaper. The staff are friendly,polite and helpful. The shop is always clean and tidy. Access is not a problem for disabled as the store is quiet big. read more

Fantastic company and are the best in the local area. CEX also offer a decent return on any item your looking to cash in. They always have cheap deals so usually drop by every few weeks to see if theres anything new I can pick up. Only thing i would say is to have decent opening hours on a sunday - this is when most of us have time to shop unfortunately! read more

http://dillysano-mymakemoneydiary.blogspot.co.uk/p/cex-vs-cashconverters-part-1-review-cex.html full review read more

Located inside the westfield shopping centre, Cex offers DVDS, CD's and a wide selection of used electronics, including ipods, and sat navigations. The prices for new products can sometimes be more expensive than other retailers such as Gamestation, and HMV, but if you want to find a bargain 2nd hand electronic item, even game consols and TV's (sometimes new!) then this is one of the places to go to. I have brought a ipod from here, and so far its still working, very satisfied customer. read more

cex's store is massive and its situated where trinitys use to be its 2 storeys . Its ideal if you want to get rid of stuff you are no longer using or want i.e games , electrical goods , dvd , cds you can trade them in for cash at a good rate. On another point if you fancey any of the above products then they sell them really cheap the only thing about cex is everything is second hand nothing is new. The store is good for pushchairs and wheelchairs although i dont think they have got a lift for the second floor . The shop is clean and tidy read more

I've only used CEX for selling and this is very hit and miss! Sometimes they refuse to buy your item simply because they 'aren't doing cash' that day. This is frustrating as there are not any given times as to when they do cash or not. The price of the stuff that they sell on isn't cheap enough seen as it's second hand. read more

The stores customer services is really bad. The staff in the store look so misrable and have a bad atitude when serving you, they are also really bad at exsplaining products. If you have a problem with your item dont exspect to get help over the phone or instant message, thier phone just directs you to a thier sight and the response time in instant message is awful. thier products goodish read more

Don't go to XEX Southampton! Worst staff i've ever seen with most of them just standing around and looking like they haven't seen a shower/bath in months. They refused to accept my xbox 360 even though it worked fine and took almost an hour testing it when he said it would take ten minutes and then said the disc tray wouldn't open. Will not be returning to any of their stores. read more

I am a massive fan of the idea behind Cex. You really can get cheap stuff here that actually works and you can sell your stuff at a good price for cash or a give exchange which is higher. However some staff can be really, really rude. This branch isn't too bad and the Tottenham Court Road branch around the corner are even better but I have experienced some pretty poor customer service in the Elephant and Castle branch and the Hounslow branch is the worst of all. The Shepherds Bush branch have a massive selection but is full of moody women who must be like thirty but still act like depressed teenagers. A very good shop but sometimes this can be spoilt by bad customer service. read more

good selection of games, often at cheap prices. they also do computer stuff, mobile phones e.t.c in the westfield centre.

Cex is terrible, the staff are rude and incompetent. They lack clearing up skills and the game i brought did not work properly yet no exchange/ refund was given read more

this store sells loads of games, dvds and cds. you can also sell your unwanted stuff at a great price.