If i could give negative stars for this experience, I would! I have never had such a horrible experience. I purchased supposed Apple headphones from this shop, which were €25. The right ear stopped working a mere week later, so naturally I brought them back seeking a refund, which I was denied. I was given a replacement and assured that 'should ANYTHING happen to this pair, I was guaranteed a refund'. This was a lie! I went back today with the replacement after I noticed an exposed wire when I took them from the packaging. Now, I have had apple products for over 6 years, and I have NEVER experienced issues like these! Not only that, but I was refused a refund AGAIN! And was told it had to have been my fault that they are perfect! These headphones are not cheap and are shit quality, both in weight and performance, which leads me to believe they may not be as authentic as they might let on! (But obviously i don't know for sure). I have been given a second replacement and am livid! I was entitled to my money back and was denied it. I will never set foot in your store or CEX again for that matter! I will continue to take my business elsewhere. read more