This place has the most horrendous customer service experience I've ever received in my life, and…read moreI've worked at a spa before. This is going to be detailed.
When you walk in, if you come in after sundown, you have to walk down a long dimly lit pathway outside to enter. Inside, you'll find Elizabeth - probably the most argumentative and pushy front desk person I've ever encountered at a spa, raising her voice to talk to clients on the phone and I'll get to how she treated me later. My massage therapist was 10 minutes late to the start time and I arrived early, she had her AirPods in and couldn't hear me say anything and just kept repeating "sorry, 7:15" when my appointment was scheduled for 7:30 pm. I have had a horrible and stressful week and all I wanted to do was unwind and relax. Just wait for the rest.
She led me through the main room which had people laying down for their massages completely not separated from each other and I had to walk even further to a room I was in, which was divided by thin draping and no door. You could hear every single ding from the microwave, every alarm on a phone, everyone talking basically three feet away from where you're laying in a compromising and undressed position. Absolutely ZERO privacy.
Linda was HORRIBLE!!! Due to her having the AirPods in, she couldn't hear me when I said I was ready for the massage and I waited almost 10 unnecessary entire minutes for her to come back; the hallway was completely silent and I was just laying there. The massage therapist decided she would ignore all of my requests, and I expressly asked her not to massage my calves. She massaged them anyway and I almost had to move my leg quickly out of the way for her to stop. She clearly didn't understand a thing I was saying. She dropped oil, and I'm not joking, down the crack of my butt (I know) and took liberty upon herself to put her fingers inside a towel and wipe it. I really should've stopped it there but she kept insisting that she would continue and am I ok am I ok. I have a hard time being firm with strangers who are providing me a service, but she kept massaging areas that I told her were painful. Some guy outside the draping said "OH FUCK!" And he was quickly shushed, and I just had enough. I told her I didn't want to turn around, and then she put her fingers on the back of my scalp and dug into it, preventing me from moving, and massaged so hard that I still have a headache two hours later - she pinned me. Not only that, when she was done, I tried to get up and I was so dizzy I could barely stand and I was practically begging for her to leave me alone. She then got a massive soap bottle size of hand sanitizer and tried to put it on my arm, where I pointed to my tattoo and said loudly "NO. NEW TATTOO." Which I already told her before. It was like she was on drugs.
When I was done, I was gaslit by the receptionist that none of what I was saying was true, that I was wrong and misunderstanding the entire situation and I stayed for the whole massage so I was responsible. I COULDNT MOVE BECAUSE MY HEAD WAS PINNED TO THE TABLE.
I explained to her what happened and she denied every single thing I was saying. When I mentioned that I work in insurance and I've seen the spa on my client list before, she became incredibly aggressive and accused me of threatening her. All I was saying is that I was aware of the liability policies they have to protect clients, and I didn't have to sign a waiver. That's the biggest deal. No waiver. I just had to sign for my credit card, which they still charged a deposit and every single text reminder said BRING CASH! BRING CASH! It was so irritating.
Anyways, i left with a pounding headache and feeling nauseated, when all I wanted was a decent massage and a good nights sleep. Avoid this place - it needs to be shut down, and fast. These people are scam artists.