Ok, first off, understand how much I love my vehicle (The Beast)... This is an expedition ... HUGE and SAFE...in her I feel as though, even in GA, I am finally VISIBLE. In a little car people don't see you and will hit you...with that being said, I was in desperate need to have my car back after the transmission went out. We called around and most people said they would do it for around $2000 or so... $1800 cash... but it would take a while. Like no guarantees of when it would finally go in for repair only that once it got in the shop it would take like 2 or 3 days. That was NOT what I needed to hear. I needed my car back SOON, so in a last ditch effort, I called Certified....... got the NICEST person on the phone who said that it would cost, worse case scenario, $1295.00 but that came with NO hassle, no HIDDEN fees and costs and if it cost more, they would EAT IT!!! It also came with 1yr/12000 mile warranty... CAN YOU SAY HELL YES??!!
They said that they could even TOW it in for free.. I was so super happy... I could have literally cried. We had the car towed in, and it was really free... no surprises there. That was done on Tuesday. Today is Saturday the 27th, and I picked up my car yesterday! They called me on Wed and said it was the transmission (I knew cause I could only go in reverse and that was going too) and I could have my vehicle back by Sat morning.
The Beast is back with me where she belongs and she purrs like a kitten. She is older with many many miles on her, but she acts like she has this new life. I am happy again and feel like I have friends in the Transmission business. I will NEVER hesitate to call them again if I ever need them for another vehicle. This company made me feel like I was the ONLY one they were working with. They see almost 1000 people every year and yet ... they acted like I was the STAR customer and no one else mattered until they could make me happy.
In a world where Customer Service is a LOST ART and a smile is almost non-existent... you get BOTH in this shop as well as a "job well done". I am happier than you can know and I know that if you give this shop your vehicle, you can feel the same as I do. read more