Everyone is always super friendly, helpful, and knowledgeable. This is the spot for tile, stone, slabs, and all the products you need to install & maintain them! read more

Ceramic Tile Design - Lovely early morning sunrise and plants at CTD! - Building Supplies Near Me - San Rafael, California

TLDR: CTD has everything for a complex bathroom build and Ryan + his warehouse staff are terrific to work with. If you're remodeling CTD is THE place to supply you in central Marin. We're almost finished rebuilding 2.5 bathrooms from studs to sloped, curbless showers on heated tile floors. It's awesome when you can go somewhere and they have everything to get the job done at a high level. Our general contractor relies on them for the latest in bathroom building technology (i.e. the waterproof materials used in modern bathrooms) and I get it now having shopped all over Marin for supplies - this is the place to go. Sometimes staff at specialty trade stores can be difficult to deal with for homeowners, but I always had a positive experience at CTD. I'm not a contractor, affiliated with CTD, or receiving any compensation for this review. I just finally met Ryan and thought he and his team were worthy of a 5-star review. Note: we didn't use the design/showroom part of CTD for our design, as we did it ourselves in CAD. read more

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I need new stone countertops for my house and went into this business because it was recommended by my contractor, they had a great selection, and they were very helpful in going through and explaining things to me and answering any questions I wanted, I will most likely be purchasing stone from them because of the experience read more

I had a terrific experience at CTD. Their design partner Sheldon was informative and responsive with timely quotes and special tile orders for our primary bathroom remodel. I was notified when deliveries arrived and warehouse pickup was extremely easy. CTD has an amazing selection of materials! Sheldon was patient and encouraged me to try many samples before selecting the perfect combination of materials. So happy with the outcome and their service! read more

Best customer service Ever! Great attention to detail, and courteous and friendly. I would never go anywhere else. Ask for Devon!

Ryan Rugani or "rugs" and his team at Ceramic Tile Design are great to work with. There are so many professional vendors in the Bay Area and too many of them have an attitude. Rugs, Josh and the guys at Ceramic Tile Design are pleasant,, patient and helpful. read more

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Beautiful, curated selection of tile. The best in Marin, in my opinion. Sabrina Smith is amazing to work with. She is an expert in the nuances of designing with tile and provided great suggestions for my projects. She is a true professional. read more

This is the best tile store by far, especially the wherhouse staff. Ryan is a great guy to go to he is very knowledgeable and will get you anything you need for your tile project. Overall felt very satisfied with their customer service. read more

Ryan in the warehouse is beyond amazing. I was in the middle of a tile crises due to another vendor sending the wrong tile and a contractor that was waiting. I'm grateful to have CTD so close in San Rafael. Ryan helped with problem solving and I was able to get me everything I needed without friction. I can't believe that I went to other places over the years! Ryan and His team in the warehouse are all nice, helpful, patient, respectful guys to us homeowners and they have no arrogance. What a breath of fresh air!! For the showroom, I haven't used the design services because years ago the showroom staff/designers ignored me every time I walked in (4x over one year). Looks like things are very different now and I'll definitely try again :-). read more

Great tile store, huge selection, and Devon was incredibly helpful in solving a problem. Highly recommend this place, and go see Devon.

I cannot say enough about our sales rep Sabrina. We had a major renovation in our home & Sabrina helped us choose our new kitchen & bath tiles & countertop. She was efficient, professional & extremely knowledgable. She was very accommodating with all the changes we needed to make pending our installation dates. We are so fortunate to have worked with Sabrina. Our kitchen & bathrooms are beautiful & we are so happy with our CTD experience. We highly recommend you choose Sabrina. Gerry & Lucia T. read more

I've been here twice. It's hard to find even though it's in plain site. Both times I've encountered friendly and supportive help. I don't do the work myself, I'm buying product for my handyman. Both times I've been approached by a friendly staff person and they have taken the time to help find what I need. read more

Ceramic Tile Design - Building Supplies Near Me - San Rafael, California

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Ceramic Tile Design has been instrumental in the beautification of my home in Marin! Given the vast selection of materials and styles impeccably selected, I almost couldn't go wrong. The assistance and expertise of the staff, especially Sabrina, made the process easy, fun, and we ended up with absolutely stunning surfaces. I literally got all tiles for the home: fireplace mantles, shower and bath tiles, and even the outdoor paving stones from CTD, and am 100% happy with all of them. From the service, attitude, and style expertise of the staff to the impressive selection of well curated inventory, to the ease of purchase and delivery, CTD has been my go to since purchasing this home. I could not recommend them more highly, and especially suggest asking for Sabrina, our Tile Star! read more

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What a wonderful showroom, with so many tile options! I recently worked with CTD on a remodel project for my kitchen. Being my first remodeling project at my home, I had a ton of questions and wasn't totally sure what I wanted. The woman I had my appointment with was incredibly helpful and patient with my indecisiveness. She helped me through the entire process and had some great design ideas that I incorporated as well. Having a knowledgeable associate makes such a difference... Everything turned out better than I had even imagined. I have 2 bathroom remodels coming up this year and will definitely be coming back for my tile and counters! read more

My husband and I were currently remodeling our home. We went straight to Ceramic Tile Design. In the past, we bought our materials from them for every remodel we have had over the years and the thought of exploring other similar companies did not even enter our mind . This is mainly because of the beautiful tiles they have and the helpfulness of their team. As always, from the moment we walked in to the beautiful showroom, we were greeted with such professionalism. The team is extremely knowledgeable and helpful. Our sales person was extremely patient with us and proposed many ideas and she was amazing. As to the warehouse team, everyone was very friendly and extremely helpful as well. When tiles were missing, they were immediately on it and found the fastest solution in just a few minutes. We will never shop again for tiles anywhere else! read more

The San Rafael showroom has many great installation examples, and tiles including slabs to peruse for my next project. I visited the showroom inspired by a slab that I saw online, and called ahead to meet with Raissa. It turned out to be porous and not practical for a shower installation so I asked Raissa for her recommendations based on a wall paper design. And she consulted me with a variety of choices that were practical and complimentary including identifying those that were in stock at their other store so I could get the pieces within a few days to meet our timeline. Even though our order wasn't large, she provide excellent customer service and expertise and I look forward to working with Raissa again when we do a larger project. Another bonus is that the showroom was located in Marin and I didn't have to travel to San Francisco for this project. I've recommended Ceramic Tile Design to my friends, and decided to even write a review which I don't do too often. I chose a gorgeous porcelain tile which I'll stagger (so excited). read more

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I have been shopping at Ceramic Tile Design (CTD) in San Rafael for several years. As a designer, it is my go-to vendor for any kitchen or bathroom design project that I begin. Since I specialize in these remodels, I need a place that has a vast supply of tile from which to choose. I also need to work with knowledgeable, experienced and creative salespeople. CTD fits the bill in this regard and offers the most beautiful tile in the Bay Area. In addition, I love working with Lauriel because we feed off each other and have the best professional working relationship. If I send my clients in there without me, on occasion, I always know that Lauriel will take great care of them! The last several projects of mine have turned out just as I envisioned and I am very proud of what we installed in each client's home. I am also super excited to know CTD is now offering beautiful slabs of stone: marble and quartzite as well as a great collection of quartz from different brands. It was so inspiring to walk among the slabs in their warehouse as well as outside. They are displayed for easy viewing. This is a perfect addition to their tile selections so everything can be done in a one-stop destination. I highly recommend CTD for all your tile needs! read more

Products are much higher quality than whatever 'big box' or discount store around. I got my bathroom tile from CTD and I love it! I was able to get some really unique tiles for my shower walls and niche that I couldn't find at any of the other tile stores around the Sonoma/Marin area. The service I received was awesome! I got responses to my emails same day and had a small issue with the shipping that was fixed immediately. The employees are helpful and make shopping for tile a fun experience. There's a neat little water feature in the showroom too that I thought was pretty cool. I would definitely call ahead for an appointment though, if you need to work with a salesperson, they were pretty busy the couple times I was in there. All in all, I would shop here again. read more

I like this place, the loading crew in the back go out of their way to help you. The owner is real genuine guy, will listen try to help you as much as possible. Did not like their wait time, as their computer system is complicated for a speedy service. Specially for a guy like me who wants things done pronto! read more

Ceramic Tile Design - Building Supplies Near Me - San Rafael, California

I can't say enough good things about this local specialty store we are fortunate to have in San Rafael! The showroom of course is gorgeous - but I've only used the warehouse for professional supplies and advice myself. Today was a good example - I have a vintage 1958 Eichler home and often find myself in DIY projects - the warehouse with professional supplies - is THE place to call and go get what you need if you have ceramic, stone, tile, etc projects. After a faucet replacement, I found a old stain left on an old faux marble sinktop, I called and got a recommendation for a product to use, and they offered me a free sample to try first. And if that doesn't work, they'll tell me the next steps to take! Earlier this year, I had to do a DIY repair on a vintage ceramic tile bath/shower surround, remove and replace the grout myself - they set me up with perfect samples to match a tricky grout color, all the supplies I needed and the best ever sealer with amazing applicator wheel to use - the products, pro tips, personal advice and instructions are top notch - manager Ryan and the whole team in the warehouse are THE BEST! GO TO THE PROS! - they are the experts to ask and get what you need to succeed! Thank you! read more

I would have to second the reviewers who had the experience of this place being incredibly snobby and not that helpful. I had an appointment and the design consultant I worked with seemed like I was inconveniencing them. When I tried to get pricing for the countertop I wanted, they were so cavalier about it, as if I had an unlimited budget. They gave me a vague estimate and didn't even really look at my design plan to quote the project. Once they realized I cared about how much money I was spending, it felt like I was shooed out of the store like I was a nuisance. BTW, my contractor suggested I go to Granite Expo in Emeryville which had many of the same products for 30-40% less. read more

Bought a beautiful quartzite slab at CTD for our kitchen remodel. Working with Raissa (slab manager) was super easy. She was very responsive and patient with us as we were indecisive for awhile. Really pleased with our overall experience. And, our kitchen looks amazing! read more

I'd like to update my recent communication with Ceramic Tile Design. I spent some time to follow up with the president of the company, Ryan Cerami. We reached the good understanding what had happened. He offered the full refund since I never got the product and my project has finished without the tiles, even the sale was final. I appreciate the time that Ryan has followed through since I reach out to him. I am happy he shows the willingness to listen to his customs and makes the effort to do the right thing. read more

We are trying to remodel our house and need a lot of new tiles. So we wanted to get them nearby our house. Unfortunately, we will get them from somewhere else because of their terrible customer service. We were pretty much ignored. We've been to multiple tile stores afterward but this store's staff were the worst! read more

This place is absolutely awful. I would not recommend using them at all. The first time we went we wanted to grab a sample and we're told we had to make an appointment. We then made an appointment. When we came back for our appointment, a couple was standing in front of us and was being assisted with getting a sample. We sat down and waited for our appointment at the table, which had a small sign with the employees name who was helping us on it, and our time for our appointment. We waited for 10 minutes before I heard a woman go up to the couple that was waiting by the door and ask if they were me. The woman by the door said no I believe it's that woman at the table. I over heard her, I motioned and said, "I'm Christina." I was ignored, and then my husband also said that's us. We were 100% discriminated at against based on our age or another factor. The woman "helping" is was rude, snobby, and not even interested in getting us a sample. We left. We bought tile from another place, and I'm happy we didn't waste more time or our hard earned money here. read more

I had a terrible experience here...I saw others getting helpful suggestions and service and felt like my project was a nuisance. I would not recommend it. " Italics " tile was fabulous to work with. read more

Wow! Super helpful place. I wish I would have made this my first stop instead of wandering aimlessly at Home Depot. Everyone that I've dealt with here has been very knowledgeable and more than willing to help a DIY'r like myself. read more

The San Rafael showroom, CTD as it's known, is a fantastic place to look for tile and stone. It has numerous designs for inspiration and was delighted with my sales person, Lauriel. She was kind, knowledgeable and very patient as we went through many iterations of designs. Nice to know that you can get great customer service, (that does not always happen these days), from delivery scheduling to Ryan and guys in the warehouse. Thanks CTD! read more

Over the past few months, we worked with Raissa Greenberg in selecting and purchasing quartz and tiles. Working with Raissa has been a wonderful experience. She is pleasant, knowledgeable, and totally customer focused. Additionally, we found all our CTD employee interactions to be friendly and helpful. We highly recommend CTD for stone and tile needs. Ask for Raissa! read more

We visited many tile showcases looking for just the right tile for our kitchen remodel, and when we got to Ceramic Tile Design, we found just what we wanted. The designer we worked with was very knowledgeable about the products in the store, and just "got " exactly what we wanted and was able to zero in on the tile we ordered with no friction. Order and delivery was seamless and timely. All in all very satisfying! Here is a sample of the finished product. read more

Ceramic Tile Design - Range backsplash. - Building Supplies Near Me - San Rafael, California

Ridiculously terrible service. I have ordered tile from them in the past - Lauriel was helpful at that time. This time, when I came in, the young woman at the desk waved her arm vaguely toward the back of the store when I asked her where I should look for floor tile. I looked around for a while, then asked her if someone could help me. Quite a while later, a middle-aged man ambled out of the back office more or less in my direction. I was the only customer in the store. He didn't identify himself or offer to help me. Finally I asked him if he could help me. He deigned to say yes. His attitude throughout our interaction was condescending, rather as though I were not worthy of being there. He was not at all helpful. (I have remodeled 2 kitchens and 8 bathrooms over time, so I have dealt with a lot of tile suppliers.). Finally he mentioned, off- handedly, that many of the tile samples were incorporated in the flooring of the store. (He should have conveyed that information nearer to the beginning.) Then he walked away without saying anything. What a contrast to The Tile Shop in Berkeley, where I went next! The person who helped me there went all around the store with me - he noted subtle variations of color and pattern in the tiles and gave excellent advice. Guess where I ordered the tile from? read more

I rarely write negative reviews and enjoy giving positive feedback. A few years back I went to CTD based on yelp reviews and had a wonderful experience with my kitchen flooring. Fast-forward 2 years and things have drastically changed. If your looking for a great price and/or great customer service- you wont find it here. In short- the customer service is hit or miss. The owner also seems to hold that cohesive theme with his responses to the reviews here on yelp. I would say use CTD as a showroom to get ideas and check websites and other places for the actual purchases. read more

I was very happy with the sales rep I worked with, Lauriel. She was very knowledgeable about tile and provided great advice for my job. The tile is being installed today and looks great. read more

The only reason I am giving this place two stars is the great collection of material they have in their showroom. It really is quite a nice showroom. Where did the other stars go? Lack of service lack of service and lack of service. We went in and signed the log. "Take a look around and a sales representative will be right with you." Oh great...the in person version of being put on hold." We looked about and found what we wanted. Still on hold. A woman walked up to us and asked if we were being helped and we said no. She apologized that she could not help us because she was only in accounting. Still on hold. Three women were sitting behind the front counter. Apparently none of them could help is either. Still on hold. The ONLY other customer was with what must have been the only sales person. If not why could nobody help us. Still on hold. After 20 minutes we hung up on this business by walking out the door. Click read more

To detail the project would take too long however, beyond anyone's expectations trials and tribulations were very present. Our salesperson, Sabrina, really got the ball rolling once the big challenge raised it's head. The long story made short all the staff came to the table and performed exquisitely! They went above and beyond to help when the going got tough. Thanks again Ceramic Tile Design for hiring a staff that is so customer service oriented. Ginny read more

Like many other reviews- we also found the customer service was poor; they were extremely snobbish and downright rude! I called a few days prior to our visit and asked if we needed an appointment. "Nope, just come on in"...right... There was no sign in sheet when we visited, nor did anyone point us towards one. We asked several people for help and got brushed off each time. One women at a desk reluctantly volunteered (after we stood at another lady's desk while she completely ignored us). All we wanted was a price and the ETA. After she looked up the price, she literally got up and walked away. Perhaps because we were only asking about that one tile, she thought we were not a large enough order to warrant her time. However, little did she know that it was going to be the "star" detail tile that the rest of the bathroom tile work was to be designed around. As they SHOULD know, design is a process, which often starts with a single point of inspiration, and to which an entire room can result. What a shame for her, as we liked that tile and we were JUST about to order it before she walked away. Needless to say, we found the tile somewhere else, and ordered a few thousand dollars worth of tiles from that other business. In hindsight, their poor service and the attitude we encountered actually did us a favor. Not only did the "other" business discount the tile 10%, but we found a better selection of tiles. Ceramic Tile Design missed out on a few thousands of dollars in business, as we were shopping for a complete bathroom remodel. We will not be returning for our next remodel either (the kitchen) another loss of thousands of dollars! They also lost our business with regards to the tools and supplies as well. We bought the thin set, grout, densshield, ditra, and all other tools at that other tile showroom, where they were engaged in their jobs, and eagerly shared ideas and feedback; all of which improved the final result- we now have a beautiful master bathroom with ZERO products bought at Ceramic Tile Design. Way to go Ceramic Tile Design; keep up that snobbish attitude and poor service and keep pushing market share someplace else! Seems to be a GREAT business model y'all got going there! read more

Made appointments to select tile, then grout and other items. Selection was great; lots to choose from without being overwhelmed. We had guidance from Sheldon for the glass tiles we used for a new fireplace surround and a compatible ceramic tile for the hearth. The only downside is that we were never notified when our tiles came in; after calling, we found out that half our order was in San Rafael and half the order was in San Francisco. After lots of calls and much confusion, we finally were able to get all our material in one location for us to pick up. Never received an apology for this mix-up, which would have been good customer relations. On the positive side, our fireplace looks awesome now! read more

The staff at CTD transformed my delapidated kitchen and bath into beautiful and functional rooms. I had visited numerous other tile & granite shops but found CTD most willing to understand my design concept and budgetary limits. I recommend to anybody in the need of floor, counter or wall coverings to take advantage of the expert services and excellent product availability at Ceramic Tile Design. Larry read more

Beyond rude and insanely overpriced.No reason to go here. So many other places that would love to have your business & treat you with respect. By all means do not work with Sabrina. read more

This is an update to a review I posted in April. Ceramic Tile Design and the owner Steve Cerami did finally fix the misaligned tile in my bath surround. It took ordering new tile, several tries and many months to get it right, but in the end, they came through. Steve was true to his word and very kind and compassionate every step of the way. read more