READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.

I am an engineer so I understand the tech, and we have all heard the complaints about Xfinity…read moreservice. I can not support the claims based on the service I have received from the Vancouver WA store or service personal, always quick and accurate. Also the corporation itself is being a true and positive member of the community at this time by giving unlimited internet to its customers and free hot spot access to everyone at a time when affording the cost may be hard. THANK YOU XFINITY

Been with xfinity over 10 year's. Upgraded the speed and got a new modem and now my services barely…read morework. Called for tech support but they want to charge 100 for a tech or to add to my bill. Not to mention I am not the only person struggling with this same issue with zero help.

After years of dealing with Stephouse's slow internet speed and erratic connectivity, I terminated…read moreservice three months ago. They continue to withdraw monthly payments from my checking account, however, despite multiple calls and filling out proper paperwork. Seems like no one answers calls made to billing or support and no one is returning my calls after I leave messages. Recommend Astound internet network!! Stephouse is quite the con job. Wonder how long they'll stay in business.

Their service is totally shit, no speed always unavailable. Run to anything else than this garbage…read more TDS fiber optics is coming and hopefully puts the final nail in the Stephouse coffin.

Amazing guys! I switched from Comcast (I know, the bar was low) and could not be happier! They…read morewere super fast (1 day) with free connection and very low device rent... they even give me an amazon link to buy the same wifi router they use if I wanted to save money. Their speeds and rates are unparallel. No bandwidth throttling etc. They also installed a powered antenna on my apartment's roof (I live in hillsboro, or) so I got crisp HD local tv channels for free.

I had a very bad experience with this DSI internet service…read more As of now after a month, DSI could not fixed the problem that keeping me login to the internet every day. Service person came to my place three times and can't resolve the issue. There was a weekend that I lost all of my work and productivity. Good luck with you if you don't have the problem like me. I'm canceling this DSI internet and go with better internet provider.

Joseph Stusse greeted me at the door and asked if I came in for the iPhone Launch today…read more I noticed the balloons outside, but was unaware that it was Launch day. I had come into the store for another reason. Joseph went over the Launch promotion, explaining the value of taking advantage of this promotion of $1000 off when upgrading from my iPhone 14 to the iPhone 16 during this lunch. I skied him to sketch out the comparison of the new iPhone 16 compared to staying with my iPhone 14, since getting a phone upgrade, was not the reason I came into the store. He answered all my questions and drew out things for me to see on paper. Joesph showed me why it was advantageous to take advantage of the Launch promo. He ended up signing me up for this Launch promo for the iPhone 16. He even gave me his business card, to call him, for when I get my new phone in the mail, so that i could bring it in, to get my iPhone 14 data ported to the new iPhone 16. Then of course, he worked with me to get my original purpose for the visit handled. I wanted my LAN Line phone # transferred to my AT&T account. Joseph showed me that I could add it to my existing iPhone line, as a second phone# on the same phone. He set it up for me, and showed me how to use it. I am very happy with their service that I get, whenever I visit the AT&T Store at Bridgeport Village. The employees here seem to be much better than any of the other AT&T stores in the region that have visited.

I'm sure they are great for signing up and picking out accessories but I would stay away if you…read morehave any phone issues. If they can't fix your issue, they give you advanced tech support numbers with no solution in sight. I get that they can't fix every issue but they should know where to direct you to if it's beyond their knowledge. These advanced tech support numbers they provide basically send you in the same endless circle of troubleshooting. If it's an issue they are unfamiliar with, good luck. After three store visits and a grand total of 5 1/2 hours on the phone.... Here is what disappointed me the most, being thanked for 28 years of loyalty multiple times on the phone and in store and because they were stumped, I was told to take my business elsewhere and go to another service provider. They printed paperwork and told me to make another call for a pin. I was shocked to say the least. Especially because the phone I had was BRAND NEW (3 weeks old) and within the window of being replaced (my account showed I still had a week for returns/exchanges). The employees here wanted to try everything else but a new phone. I was told a new phone wouldn't solve the issue .... I think they could definitely improve on their customer service and need more training on how to treat "loyal" customers. After this entire experience, it was a hardware issue and yes a new phone would've fixed it and saved me from all the time wasted.

This an amazing Company and Great Innovating Culture. Kyle Holmes and Ryan Graven have brought the…read moreCloud Vision to a Customized and Challenge solving approach. Matrix Clients respond like this "We needed to have complete control of our IT so we can respond to our users quickly and effectively, and Matrix Networks have provided the right tools for this challenges." Thank you Matrix Networks and staff for your great service and products. -Gino

From the owner: In business since 1984, Matrix Networks sells, installs, and maintains computer networks,…read moreHospitality internet, phone and voicemail, internet and system integration solutions across North America.

Setting up a new small business and need to arrange for internet service. The two big providers are…read moreextremely bad at customer service, so I thought I would look into finding a smaller, more personal provider and called Sterling. He told me right away that although they could work with me, it would be more expensive than what I could get from the two big guys, for basically the same service. They do have other technical services that may be able to help with my data needs for another business. I did not go with this company, simply out of economics, but wish that other businesses had this type of integrity. I will be looking for reasons to call back.

I'm no longer as happy with Sterling Communications as I used to be. The filtering of porn was…read moreimportant to us as we raise our grandchildren. Suddenly the filtering stopped. No notice of this was given to us. I contacted Sterling Communications about it, and they said that the contract that they had with the provider of the filtering expired and that they are looking elsewhere for the service. So far, still no filtering. It has been months already. I'm paying a pretty high price for internet on a DSL line which is not very fast, and I'm paying the phone company for adding data to my landline service. The total bill is too high for a slow service without porn filtering. The only thing that's keeping me here, is that I don't want to change my email address and contact information so that people I've handed out my cards to, will not be able to reach me anymore. I'm very disappointed.

Had a great experience, adjusting our Internet plan and migrating two Verizon phone lines to…read moreXfinity mobile. Brandy Avant was fantastic to work with and made it a simple and easy process. She helped us get the best deal on our Internet plan and was super straightforward without any upsell. She made sure we got exactly what we needed and order the exact funds we wanted without compromising on what was in stock. Highly recommend her. Hopefully the management sees this.

I have been their customer for over 30 years. They have deteriorated on their customer's service…read moreand keep increasing their price. I have canceled my Xfinity for TV and internet and returned their boxes. They kept charging my account. I called them after waiting for many hours, they said they can not help me. I sent the copy of the returned receipts. I was still getting charged when there was no service. I went back to the store with the hard copies to the store ( it is not easy for me since I take care of disabled person) twice. Finally, assistant Manager, Jacky documented that I have returned their equipment. no apology no smiles. The have no respect for people's time. Your employees are not trained to do returns correctly. It cost me 6 hours of my time to resolve your mistake without any apologies.