Wish I could give negative stars. This is the worst Internet provider I have ever laid my eyes on or had the displeasure of using. You want to watch tv? Too bad. Wanna look something up? Search it up and wait awhile. Video Games? Don't make me laugh. It doesn't matter how much money these jokers charge you, its all the same. In reality its like every single person in the entire town is trying to use the same router. Old cheap technology with even worse customer service. Don't even get me started on how the internet completely gives up and drops dead nearly every single damn day. SAVE YOUR MONEY PEOPLE, YOULL HAVE A HAPPIER LIFE AT HOME IF YOU NEVER DO BUSINESS WITH CENTURYLINK!!!! read more

slow speeds all the time. Call and ask customer service why and they will always give you the same lame excuse that its the weather or where you live is a bad spot. Trying to find a faster service elsewhere but I'm stuck for now..... don't make my mistake. read more

I called to get new service setup had to wait two weeks for service to be turned on once service was turned on spent over an hour on the phone with tech support because internet was not working. Tech support told me I had to replace modem and switched me back to customer service and customer service said internet was not active till 5 how can tech support not see that service is not active. They told me it was active on there end and to replace modem. Time and money wasted tech support should be fired. read more

This business does not deserve one star. I ordered internet and cable to be installed in my home and then, decided to get only internet. When I canceled the cable the person on the phone was very dull and transferd me to a forgein person that could not find my account. My appointment technition never showed up for the appointment. When I called another lady kept me on the phone for over 30 minutes. When She told me she was transfering me to the technition, I was transfered to win a $100 gift card from the store that is way too big for me to shop in: Wallmart. Century emailed me to confirm with no follow up.The neighbor who worked for fed X stated they have boxes floating around with no where to go. read more

Hands down the worst customer service I've encountered. Try to avoid doing business with them at all costs. Save yourself. And I don't mean Mountain Home centurtlink, but centurylink as a whole. read more

Horrible customer service!!!!!!!! I will never ever ever do business with Centurylink and I advise you not to as well. They will charge you all kind of charges for things that you have already paid or they were suppose to discount. Go to Zito!!!!!!! I have never been in the office at Mountain Home, but if you call it wont go right trust they aren't worth it. read more

Not even the correct phone number listed on their Yelp profile. Won't give you notification if the installation date you set up won't work, will just reschedule you without giving you an option. Expect to lose pay from your jobs when trying to set up service because they'll have you do it multiple times. They know this area is limited in services and won't be bothered with being expected to provide any sort of suitable customer service. Do yourself a favor and just move out of the town if you want decent internet service. read more

This is the worst internet provider ever! I had to fight for them to terminate my service!!! Got to be kidding!!! The first agent argued with me and tried to bargain for me to stay; then hung up on me! read more

The service has continued to drop in quality, where at a lower data rate I had fewer interruptions. Now at a "free" higher rate the internet frequently cuts out and lags, probably something to do with throttling. Either way the customer service interactions I have had either made me jump through hoops, didn't speak my native language, or were non-existent. The price is higher than ever for a product and service that keeps getting worse. read more

Ever since I moved to a rural area, I have been experiencing daily disruptions of internet service. Come to find out, the entire community is having the same problem. Generally, the internet slows down to about 2 Mbps after 4 PM and intermittently on weekends. As I have done research (when the internet is actually working at a satisfactory speed), I've found that most rural communities experience similar issues from CenturyLink. I have spent over 14 hours talking to their customer "service" and technical "support" departments to no avail. There was one evening that I spent 6 hours on the phone with them straight. Customer "service" usually tries to sell me a TV bundle before even acknowledging the fact that I'm upset with their internet service. To me, it seems awfully rude, unprofessional, and not to mention completely inefficient to try to sell a customer a new service when they are already unhappy with their current service. When I finally become assertive with them and point out how idiotic this is, they apologize and transfer me to technical "support." Technical "support" generally consists of employees who are not native to the English language. This means that making any progress with the company takes a lot longer because I have to explain and re-explain the issues to them so that they will comprehend. This is very BAD NEWS for someone like me who doesn't have an "unlimited" cell phone plan. The typical experience with this department means spending hours listening to these people tell you that CenturyLink is perfectly flawless and that all of the problems are caused by your modem. Not only is this unrealistic, arrogant, and very poor problem-solving, but the assumption that the problem is your modem when you just bought your modem directly from CenturyLink is completely ironic and self-defeating. After spending countless hours reconfiguring my CenturyLink modem, the internet was still incredulously slow. Technical "support" told me that they would send out a technician to look at the problem, but since they were in disbelief that it was their fault, they were going to charge me $80 for the house call. I told them that that was not ethical and, tired of the 6-hour phone call, I finally hung up on them. After several attempts to contact technical "support" for help, I filed a complaint with the Federal Communications Commission (FCC). FCC policy states that the "carrier" should respond within 30 days by postal mail and provide the FCC with a copy of the response. I waited for 29 days and finally got a response from a CenturyLink analyst in Denver. This response was not only addressed to the FCC instead of me, but it was also via email instead of postal mail, AND at the last minute. It was quite apparent that the analyst did not read my complaint in its entirety. She essentially gave me a typical, fake customer "service" response that most large corporations would provide to their customers. This entails beating around the bush and not directly addressing the customers concerns, not admitting any fault, and not being sincere about any apology that is offered. The analyst stated that their records show that my DSL line is stable and fully functioning, which is exactly the run-around that I got from technical "support." However, upon multiple inquiries to find out how they even take these records and how they know that they are accurate, I still have no clear answer. The analyst also admitted that the lines in my area are "at capacity," offering no sincere apology or any hint of remorse on the matter. She stated that the lines would be updated by next month. When I asked for compensation for several months of disrupted service that I paid full price for, I was offered a mere one-month credit, which I consider to be as good as a Band-Aid for a bullet wound. I then submitted a rebuttal to the FCC. My rebuttal mostly consisted of an additional request for their method of recording statistical data. In other words, I wanted to know how and why they think my line is stable. The response to the rebuttal came several days later from the same CenturyLink analyst. Again, it was quite apparent that my message wasn't read in its entirety; she seemed to have just skimmed over it to provide a quick, beat-around-the-bush response. She still did not provide their method for taking records. Furthermore, she said that my rebuttal contained no new information and didn't require a new response. My next rebuttal will be more assertive as it seems that this person has difficulty with reading comprehension. In conclusion, CenturyLink should simply be boycotted. I am personally planning to switch to a cellular hotspot (even though it costs more). CenturyLink is much too large of a company to provide sincere customer service. None of the representatives I have spoken with have ever visited my town, nor do they realize how unethical their practices are. They are complacent. read more

Regarding Centurylink Account: 208-580-0372 435 Fraud is taking place. #1. This company started out unethical from day one, now they have escalated to all out fraud. This company is charging me for service that has been disconnected for two months. #2. This company is charging me for the rental of a (very poor quality) internet router that I returned to them two months ago and is not even in my possession. Let me be clear, there is no service in my name, I moved and requested them to disconnect service in person the day I returned the router when moving. Fraud. Fraud against an upstanding, 20 year, active duty military MSgt. So shame on them. Since I have had to file a complaint, let me also ad, worst internet service provider that we ever had. They lied to us about high internet speeds that they never provided even though they charged us for them. We struggled to be able to stream movies/music because of this. If it was the time of day when everyone just got home from work? The internet would slow down so much it was barely operable, regularly it wasn't operable. When we complained Day 1 to the technician as soon as he installed service that it was unacceptably slow he snapped at us and said there must be something wrong with our personal devices because the service was not slow. That was a lie. A lie I feel confident he was trained by his supervisors at Centurylink to tell. I left Idaho because I reviewed orders to PCS to a new military installation. I notified them of this face to face in Mountain Home, Idaho. I do not have a permanent address at our new base yet to provide, but I can assure you we are not in Idaho and we have not had internet service that we are being charged for. I saw the charges and allegations against this company and I am disgusted. This is America, why is there not more oversight and accountability from businesses than this? read more

Worst internet service I've ever had. I am lucky to have internet service 50% of the time. The other 50% it comes and goes at an ultra slow rate. I spent 30 minutes trying to load Yelp to write this review! And because I purchased my router instead of leasing it (because it is ridiculous to lease for long term) they cannot provide tech support when there are issues. Don't waste your time and money. read more

Absolutely the worst I have ever had. The only thing they have going for them is their price but even then it's not worth it. If you game even the slightest you will experience lag when anything is required beyond idle speeds. They do not offer speeds that are compatible with everyday life. If all you want to do is google with only one computer or phone connected to the internet you will be fine, but beyond that you're going to have problems. Zito isn't much better and far more expensive but at least I can do more before experiencing problems. read more

Customer service is a joke. While I did deal with a couple of friendly technicians, that's about all this business is good for....appreciated, yes, but it doesn't make up for the poor service. CenturyLink as a whole doesn't care about customers or customer satisfaction. It took WEEKS to even get get an installation appointment and they only work Monday thru Friday til 4... not the best hours if you have to take off work just to get the internet started. THEN, you have to go through this back and forth process with scheduling AGAIN if there are issues. After a few appointments and about 2 months later, finally have the service... only we aren't getting the speed we're paying for. Here we go again. Send a tech, internet still too slow, and all they will guarantee is the Ethernet speed. Really why would we pay for a service we can't even utilize with current technology? They can't fix how slow the internet service is and they can't offer you any sort of credit for your weeks of no service or poor service. And they won't take back the modem you bought outright because you'd pay that much in less than a year if you added it as a monthly service charge to "rent." Lesson learned on my part for that mistake. DON'T buy the modem, and if you care about your time, don't want to waste your time or money, and internet speed over WiFi is remotely important to you, don't ever pick CenturyLink read more

Mountain Home, Idaho 2014-2016. TL;DR It really is terrible. Mine is a 3 bedroom household (small) with 2 residents and,at max, 4 devices running at a time. The bandwidth could scarcely keep up even trying to stream "tv" on two laptops. Once the promotional price stopped it was $88/ month for "up to" 40 Mbps. 40 is unimpressive for this day and age and the price for it is quite steep. Ive since switched to Zito media here in Mountain Home and I'm getting their 100Mbps service for $49/month. Whats more, I bought my own modem/router to avoid the monthly lease fee and with it I'm reaching 190-200 Mbps download and almost 10Mbps upload speed. Needless to say I'd recommend anyone other than centurylink. I'm happy with Zito but I still have a problem with centurylink as I cannot seem to find a rep to cancel my services in person or on the phone. The address and phone number posted above are both incorrect. I managed to find the office in Mountain Home but its locked up and has a number on the door to call. This number was to a retail store who couldn't help me but nicely transferred me to an automated menu. After going in circles twice I selected what I thought I needed to to get a representative. She was happy to ask me useless questions but in the end wasn't the right person either! Haha, at this point I'm definitely thinking, "run-around." She finally gives me the number to the right place (maybe) but he cant do anything for me as the bill is in my wife's name. This is understandable except that I have all the info for the account that could possibly be needed. I've had multiple service jobs and am typically the easiest of customers to deal with because I understand that all of these reps are just doing their job and don't make any of the policies or rules. With that being said, this company is not setup to provide a good product with good service. In my opinion, they're geared towards profit and count on people to not know the difference in what they should expect from an internet service provider in this day and age. read more

I have never had a worse experience with ANY business than with Centurylink, and it's on a consistent basis. I have to call every two weeks to correct the crazy crap they pull, and the customer service is nonexistent. They make a mistake on my bill EVERY MONTH and then charge me a late fee even though I've been signed up for AUTO PAY the whole time I've had them. It takes an hour long phone call every other week to finally get transferred to someone competent to get the fees reversed. Additionally they had me pay extra to fix one of their mistakes, and it was supposed to be refunded back to me in December. It's now MARCH and even with a confirmation number, they keep "forgetting" to apply my refund to my bill. I called them two days ago to try to confirm the refund, and I got an idiotic girl who told me that my SOCIAL SECURITY NUMBER is an inadequate way to verify that I'm the owner of the account. Her supervisor backed her up so I had a friend who is NOT ON THE ACCOUNT call and talk to a different rep who gave him all the information he wanted. Some security... The only reason they're probably even still in business is because there simply isn't any other internet options out here. read more