I left sparklight last yr due to prices continually increasing without an explanation. When I…read moredecided I had had enough they of course said they could lower my bill and why didn't I ask. I had been asking the last few months before I canceled to no avail. I decided two months ago to give them another try in hopes that would not happen again. It did!! Only took them two months to charge 10 more than what I agreed to pay. Called this morning to ask why the increase. No answer as to why just a mistake. A MISTAKE MY BUTT! Ur company knows exactly what ur doing and I have to wonder how many people just pay this and not even look or question it. I had the pleasure of speaking with a gentleman named Rodriguez and he was very helpful and apologized for the mistake. What a man. Thank u. Ur company sucks though and should be ashamed when they price increase people for no reason at all. Shame on u Sparklight. We will see how tje next couple of months go with billing. Just know I watch and I hope and pray I'm not the only one that does. ESPECIALLY in today's economy every dollar counts. ​

Chad,Hector and Tim. very polite and professional service. Installed our internet and had our…read moredevices connected in about one hour..

T-Mobile overseas phone help desk services charged me for a Cellspot router that I never asked for,…read morenor did I ever receive (an additional $306 cost to me). The overseas rep also increased my monthly premium by upgrading my plan without telling me it would cost an additional $55/month. Since there was such a delay in the correction, I never got my plan fixed. No problem though, since I'm switching services. I dealt with 4 different overseas help desk representatives over the phone to fix this issue, and they took turns offloading responsibility onto one another for nearly a month and a half. They never followed up with me once. They finally admitted they couldn't resolve the problem, so they instructed me to go to a local store, which was the best thing I ever did. Massive kudos to the Branch Manager Ellis for excellent customer service. He was considerate enough to call and text frequently to inform me of the situation each step of the way over a 2-week time period. He handled my uncommon situation professionally, communicating with T-Mobile corporate office more than 5 times (that's the estimate I could count, based on the number of updates he sent me). Thanks to his efforts, I did eventually get the incorrectly charged $306 back to my account. These past 2 months have been a headache working with T-Mobile. It's crystal clear the company doesn't have their s**t together. Lucky for them, they have employees like Ellis who are willing to go above and beyond to singlehandedly turn things around for their customers. I've learned that if you're a T-Mobile customer, call in at your own risk. Your best bet is to go to the store and work with reliable, competent staff like Ellis.

T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good…read morechance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission

T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good…read morechance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission

Caleb is the master. He's helped my family business as well as me personally. Go to the magic…read morevalley mall talk to Caleb. Man is a stud!