First we were promised fiber optic internet in our new house. The day of install we were told that the fastest we could get was 12 mb. The price for the 12 mb was $35 plus $10 more to lease the modem. A year later price jumped up to 55 without telling us about the adjustment. First, they said it was inflation. I called back and spoke with three different representatives that had all disconnected from my call. I never once had problems with my phone disconnecting. Finally spoke with a representative that said they changed their system and most likely was a mistake and would attempt to reimburse the 3 months our bill jumped up. Call then disconnected. Called back spoke with yet another representative that said she could not help and I had to speak with a billing specialist. Spoke with a billing specialist and they told me that the back office realized I was receiving 40 mb and adjusted my bill accordingly. I asked if that was normal and she said they should have told me before changing. I was told I would be reimbursed the three months and price would go back to normal after over an hour on the phone. On top of all of that, came back home from vacation and modem was broke. They were able to send on the next day but have not had internet coming up on 3 days. Customer service has been terrible. And makes me not trust them with the change in bill without telling their customers. read more
