We tried this dance studio for my daughter, who is 3 years old. She was in the Twinkle Toes session. Ultimately, I decided to pull her out because I didn't feel that 30-minute classes for $85 a month were worth it, especially considering the commute we have to make to get there. Classes are twice a week Monday and Saturday and I also wasn't very impressed with the program itself.
It didn't feel like much of a dance class. It was more like the kids were running around to songs. There was some bubble blowing, and in one class, the instructor even read a book. I was hoping for more structure and actual dance instruction.
I also made the mistake of purchasing a dance outfit and shoes from their storefront because I thought my daughter would need a uniform. However, on the first day of class, I was told that her age group didn't require one. A couple of days later, I saw the order status change to "ready for pickup," but when we went to get it, we were told nothing was there. I kept trying to call, but no one ever answered only a text thread for follow-up. I continued checking, but nothing was ever actually ready.
When we decided to cancel on 5/2, I had already been billed $85, and we still didn't have her outfit or shoes. I reached out via text that Saturday (since they don't answer the phone) and didn't hear anything back. I followed up again on Sunday (5/3) and still got no response. Finally, on Monday (5/4), I heard back and was asked to fill out a cancellation form.
After submitting the form, I was told the outfit had arrived and that I could come pick it up. I responded the same day asking if the outfit could be refunded, but I never received a reply. Keep in mind, the outfit is branded with their dance logo. Since we canceled, there's really no reason for us to keep it especially because the class we were in didn't even require uniforms.
Wednesday and Thursday passed with no response. Finally, I reached out again early Friday morning asking for a follow-up. I received this response: "Hello! Sorry about the delay. I have reached out about your refund and am just waiting to hear back. I'll keep you updated!" Then later, I was told, "Unfortunately, we don't issue refunds, but we can apply that amount to your account for future purchases."
Future purchases after we just canceled the membership.
Overall, if you have a child under 4, I wouldn't recommend this studio. And if you value communication and good customer service, I also wouldn't recommend it. I feel like a lot of this could have been avoided if they had clearly explained what the classes involve, what the kids would actually be doing, the dress code requirements, and their no-refund policy upfront.
I'm going to attach the text thread so you can see how every time I call and don't answer they send an automated text message. read more