I had an issue with a tent I purchased, as it arrived with what appeared to be marks on the…read morerainfly. From the very beginning, the Bushtukah team was professional, responsive, and genuinely cared about finding a fair solution. Rather than dismissing my concerns, they took the time to contact Sea to Summit on my behalf to get the manufacturer's opinion and kept me updated throughout the process. In the end, they offered a refund, and I couldn't be happier with how everything was handled. Outstanding customer service like this is becoming increasingly rare. Bushtukah truly stands behind the products they sell and values their customers. I wouldn't hesitate to shop with them again and highly recommend them to anyone looking for outdoor gear. Thank you again, Bushtukah, for your professionalism and excellent support!

Had an initial issue with a cancelled order, but Bushtukah's customer service handled it perfectly…read more They took full responsibility, updated their processes, and made things right by fulfilling my order with an extra discount. Great post-sale support.

I went to Sports 4 College Square to buy a pair of New Balance running shoes, but they did not have…read morethe model I wanted. The clerk suggested I try another brand. I asked if I could try them at home to make sure they were comfortable, and the clerk assured me that I would be able to return the shoes. Today, I brought them to return to the store, as I found that they were a bit narrow in one of my insteps. When I went to return the shoes today, the clerk went to the back of the store where only staff can go and spent a long time talking with, I assume the manager or store owner. When he returned, I asked what the problem was. I was told that there was a note on our name that said we were only allowed to get an exchange or get credit. I asked why and was told that over the past six years, (since 2018) my husband and I had bought 9 pairs of shoes and returned them. I was then told by the person from the back of the store that we were banned from buying any shoes from that store because it takes up too much of the staff's time to deal with people who buy and then return goods. Wow! I am not a person who goes and tries things on in stores and then returns them and buys online after. I rarely buy anything online. I felt very violated by the attitude of the staff people in the store. Instead of talking to me about why I returned the shoes and maybe trying to get to the bottom of why the shoes had been returned, instead we are told we are banned from buying in that store. What a shocking way to treat your customers! I will definitely let others know the customer service policy of this store. We have at least 6 runners in our family and many friends also. Looking forward to buying from a store that respects and values its customers.

I was diagnosed with metatarsalgia and knew that I needed new shoes. I had been walking everyday…read morefor more than 5K for 90 days since we were in Florida and chose not to rent a car just for that reason. We had to walk everywhere. It was all hard surfaces and by the end of the 3 months I had a very sore foot. A friend of mine recommended sports 4 where she said she always bought shoes. When I walked in Nathan greeted me. It was really busy and he started to serve 3 customers at once. I have never in my 50 years of living in Ottawa and now at the age of 80 had such outstanding service. Nathan measured my foot and then brought out a pair of shoes that were a miracle. He wanted to make sure that these were the best so he brought out two more. He gave me time to walk in each pair and then choose. Although not a super athlete we have walked every day on many trails in the small towns within an hour of Ottawa. I was one of the featured trails in The best trails of 2021 on the Alltrails.ca website. Today I went to my zumba class and I didn't have any pain in my sore foot in my new shoes. Nathan is a super star salesman and has saved my life. Thank you Nathan and Sports 4. Roz L.

We have had such a great experience with the MEC. We had shopped at a few other places for…read moreadventure clothes, gear, and more and they have a good selection. For clothes, yes come try, check out their sales. They also have a great selection of boots and shoes. Their clothing is varied and I appreciate them having a store brand. We actually like a lot of the store branded items. They seem to carry lots of sporting stuff. I would say a good strong selection of camping, biking, skis, hiking, and... climbing! I love their climbing selection. They even have ice picks. I would say definitely talk to their staff if you have questions. They are knowledgeable and helpful.

Store is well stocked unfortunately the staff are either useless, lost or douches. Call the store…read moreto order a bike. Told it will be put aside with our name on it so we can pick it up as we travel through the city. (Passing through on a 900km trip). Arrive at the store and they won't sell the bike to us because it hasn't been "safetied", and the bike tech isn't in until the next day... what a joke. Can we sign a waver, no. Staff refuses to help, and explains that safeties are only done at point of sale not before, because it might sit in the store... We were told we could order the bike and have it shipped to us, but we would have to assemble it. We asked who would "safety" it then? They reply it doesn't need one... so can we just buy the f***ing bike I ordered. Place it full of asshats. Re-routed our trip to pick up on the return and didn't even get the book or tag it was supposed to come with.... But apparently it's been "safetied". If you can avoid these assholes do so.

For someone such as myself who is very into walking/hiking and camping this is my sanctuary. There…read moreare 2 floors. I prefer SAIL over MEC. Anything you want that has to do with the outdoors, they will have it! They have hiking, camping, clothing, fishing and camping. I appreciate there are many staff members around their respective department and will answer any questions you may have. It is a bit more on the expensive side but the quality is there. However, I am removing 1 star because I bought a canoe and the sign for pick up was so small to find in the back it took a while to find it. Just be careful, because if you do not stick with your list, you could buy way more than you anticipated.

I recently purchased a $70 Yeti water bottle from this store, only to discover a clear…read moremanufacturing defect in the lid. When I brought it back last Friday, I expected a straightforward exchange -- after all, it's a defective part. Instead, I was told the store's policy is to keep the entire bottle and wait to hear back from Yeti. That means I've now been without a water bottle for nearly a week, with no resolution in sight. What's frustrating is that I can't return the bottle because I used it (to drink water). This rigid process makes no sense for a premium product with a known defect. I expected better customer service and accountability, especially from a store that specializes in quality outdoor gear. I'll be going to Cabela in the future.

I am coaching soccer and hockey and I went there recently because I was looking for something…read morespecific, an agility ladder. I saw on the website that they had that specific ladder in stock so I went to store. When I arrived, the first thing I realsied is how spacious is the place. The first floor have a lot of sports wears and shoes. I went on the second floor as all the equipment are there and it is spacious as well. They have a lot of choices for every type of sports. I asked the lady about the ;adder, she was kind enough to come with me at the section and when I told her the ladder I was looking for was not on the shelf, she immediatly asked me if I saw it on the website. I told her that I saw it was in stock in this particular store and she asked me if I can wait and she went to the backstore. Within the next 5 minutes, she came back with the ladder. What an amazing service, as most of the place I go, the employees don't care about going to the backstore. Defintely one of my most pleasant shopping experience in the last months.

Low stock on sizes and poor overall selection. Settled for a pair of cleats that fit ok but not…read moregreat and made the purchase as sales guy assured me they could be returned as long as not used. Took them back unworn with tag and box and was refused refund due to " no returns policy" .The item was full price not clearance. Very dissatisfied. Not acceptable for store staff to be giving out inaccurate store policy. Go to Disalvo sports instead, better selection, more space to try on the shoes AND reasonable standard return policies.

A shop that specializes in equipment for soccer in Gatitneau-Ottawa, is a rare commodity. If you…read moreare looking for something specific, it is sure that you will find it at this store. They have a great selection of clothes. I recommend to all those who have a child who is goalkeeper or who are goalkeepers themselves, it's the only place where I could find pants and sweaters for them. The staff are really experts in soccer, all being players or former players. They will be able to direct you to the right choices for your child. On the other hand, the store is very small and we have the impression that everything is piled up and it can be a bit difficult to navigate. Also, the selection of gloves, especially for children, is somewhat limited. Very large selection of shoes with cleats, but a little expensive compared to other places. This is my #1 place when I have a piece of soccer equipment to buy.

Bought a commuter bike last September and it has been a very dependable ride with excellent…read morehandling. The free annual tune up was very good as well; I was dumping too much oil on the chain, so Andrew showed me how to do it properly, which was above and beyond. A small issue with the chain was resolved to my satisfaction, so I highly recommend Giant Kanata.

From the owner: Discover the latest bikes, accessories, and services at Giant Kanata CA. Call us at…read more1+(613)599-1240. Your ultimate destination for all things Cycling.

Been shopping there since I am a kid, great customer service. Huge modern selection from hockey…read moreplayers to Goalies they have it all! They support good deals in skate sharpening and are very fair with pricing and service warranties on selected products !

Very expansive but comprehensive in stock. Hard to find an attendant that can help. The August…read moreequipment exchange is a nice idea but I believe interest is low. Maybe because of the lady that manages the initiative. She is very rude and arrogant. There are better places you can buy stuff at. Hockey Dad I am.

Great value, pretty good service overall, so I would come back here, and I ended up buying more…read morethan I expected. I found this a really solid choice and I would recommend it.

Decathlon is a Sporting Goods store from France. This location recently opened and is the first in…read moreOttawa. In fact, Decathlon only opened its first store in Canada last year (2018) in Brossard, QC. Their prices are fairly low and all their items are their own branded stuff, so don't go expecting any Adidas, Nike, or Under Armour, lol. I see it as sort of the Ikea of sporting goods. They had really cheap sportswear. I saw shirts and shorts going for $5-7. Obviously, they had clothes that cost more as well. They had lots of inexpensive yoga and weight lifting accessories too. They had lots of sporting equipment like skis, bikes, rackets, hockey sticks, basketball nets, etc. The store is really big, brightly lit and well organized. There's a cafe inside run by Think Lunch. From what I saw, selection was limited and on the pricey side. There's an indoor basketball court in the store, and a friend of mine told me that if you sign up for their membership, which is free, you can book their court for free. I don't play basketball, but if you do, you have a free place to play year-round, which is pretty cool. The store is in a big strip mall. It's right next to Giant Tiger and will be next to Adonis, which is being built at the time of the writing of this review. Same strip mall as Food Basics, Dollar Tree and Party City. Lots of free parking.