What wonderful guys! Extremely knowledgeable and welcoming, thorough and detail-oriented. They were…read moreable to fix my bike on the spot, and has free street parking right out front. 10/10 recommend McCrank's Cycles!

I took in a Trek that had been abused in the Gatineau Hills so badly that i didn't need a bell…read morebecause of the sound it made when it moved (both pedaling and coasting). I now need a bell. They did an overhaul of the bike so that I could become a ninja biker. Six weeks later and it's still running smooth. It's like it's a new bike. The service was excellent. They told me what needed to be done and how much it could cost. It was less even though they did more. Great people, great bike shop.

This review is for the coffee house part of the business…read more.. Popped in here to check out this unusual cycle and coffee shop combo. (I had read a news article that mentioned it, noting you can park your bike inside while you have coffee.) Hubby and I ordered our beverage of choice - staff (and customers at the coffee bar) were friendly and gave their advice. I went and grabbed chairs and chatted with a lady at the front of the store. Capucinno was great - Hot Chocolate was delicious. Very happy with the coffees. Happy with atmosphere...and with staff. Had a lovely visit with a stranger. LIfe is good. Hubby did learn the history of the place, and that they offer spin classes. Here's your challenge: if you go here, ask how they came up with the idea of having a coffee and bike shop. Would I return: Yes. Would I recommend: Yes, I'd recommend for coffee shop. (I'll weigh in on bike shop part if I ever make use of it.)

This is a good place to go if you are a "serious" cyclist/Triathlete. I would not suggest going…read morehere if you would classify yourself as "recreational" I have a very "serious" road bike and I still don't feel like I get very good service here. In fact my bike is even from their shop (although I bought it used). For the "serious" cyclist, they are very knowledgeable and helpful. they have really great bikes in this shops by the likes of Cervelo (think tour de France), which are beautiful, aerodynamic bikes. I believe Cervelo was the first company to do the compact down-bar, which looks really cool. They also have a good selection of Rudy project glasses, and helmets. I use this place mostly because it is convent to Hintonburg if you just need a tube or wheel tape, or generally for parts but not for service ;)- The really neat thing about the shop is that they have a coffee bar in the front (coffee and cycling go together nicely) and you can park your bike INSIDE the shop while your have your coffee (Because if you're riding around on a 3000$ piece of equipment you don't want to leave it outside while you have your espresso. Now Ottawa just needs a shop like this for the recreational cyclist (it will have beer instead of coffee at the front)

I am so happy I visited Giant Kanata for a final tune up before tackling the Rideau Lakes…read moreChallenge! My bike was in great shape for today's ride and talking to the staff gave me the confidence I needed for my first big ride.

Good and fast service, even in covid. Took their time to explain my (minor) problem. Good covid…read moreprecautions.

II brought my Miyata in for a gear adjustment. Service was immediate. The staff were super…read morefriendly and I was on my way in less than an hour, This is the place to go for last minute repairs.The cost was very reasonable. Hightly recommend them.

The Hintonburg location refused to fix a flat on my bicycle because the mechanics do not know how…read moreto work with Shimano nexus internal gears. It should be noted that they sell bikes with Shimano nexus internal gears.

So Ottawa no longer has a bike share program but it does have loads of beautiful bike paths…read more What's the solution? Cyco's. Gord and his team will fix you up. The cost to us was less than the cost of a one-day bike share pass in Vancouver-- and these are nice, comfortable, 21-speed bikes. And the come with helmets and locks and nice young man ensured they fit correctly. So we took off den the Rideau Canal, crossed the bridge over to Gatineau, QC, up the Ottawa River to the next bridge, crossed back to Ottawa and then headed up the Ottawa River till we stopped for lunch at a lovely spot called Remic's Rapids. Then we cut across country on Island Park Drive till we hit the Canal again and headed downstream to Pretoria Bridge and Cyco's on Hawthorne Ave. Extra points: my wife let me in on a Canadian secret. Gord and Bruce are the most Anglo-Canadian names there are. Yannick is the most Franco-Canadian name. They aren't necessarily the most common but the most quintessential Canadian names.

Great customer service and great bikes for me and my two kids. It can be hard for find 24" bikes…read morebut they had plenty!

I deal with a fellow named Duncan. He has an encyclopedic knowledge of bikes and cycling, and…read morestrives to procure what I need, usually successfully. (I felt bad for him and for the store when I asked to buy a Specialized Roubaix S-Works, and Specialized told him they'd basically decided not to sell any Roubaix models in Canada this year). Anyway, Duncan knows his stuff. He is also a pretty expert mechanic, and has taken excellent care of my Merlin Road and my Independent Fabrication Crown Jewel. I have recommended friends to Duncan, and they have been just as happy.

Today I received a master class in the opposite of a Fresh Air Experience. I visited the…read moreWellington store this morning and asked the manager in charge whether FAE carried a Canadian Branded bicycle that I was interested in purchasing. The guy went off at me as if I had insulted his mother and began to berate me about wrapping myself in the flag. Setting aside for a moment the shear boorish, un-Canadian rudeness of this remark, it was clear to me that the people at Fresh Air Experience find something deeply offensive about Canadians wishing to purchase products that maximize Canadian materials and labour. The tone-deafness and offensiveness of this remark by someone in retail and the way it was delivered was simply stunning. I left the store without comment. I certainly will not be spending my $4-$5K budget at this store and will be sure to communicate my Fresh Air Experience to my business associates and social circle.

I am a bike noob so I go to the location on Cooper/Bank St in Ottawa. The main sales guy at the…read morefront door is friendly enough and cheery but most of the service men are grumpy, unapproachable and if sales boss guy isn't there, straight up rude and unprofessional. I had them switch languages (to French) to talk to each other about me while giving me dirty looks when there was a confusion about my bike (nobody had taken down my number or name for the repair). However, there is one young guy there who is pleasant enough to work with. And in a bit obliged to go because it is very closeby. I get elitist vibes (I do have an old, beater bike) and have been in line with other customers who had very expensive bikes and were treated better. Okay. My advice is get the customer service up to half as decent as the bike repair skills and it would be a far more comfortable experience!

They took my deposit, with the expectation that I expected they were going to order my bike and I…read morewould hear back in 5-7 days or so. Instead, after 5 days, I got a phone call that they decided not to place an order, he wasn't sure he wanted to place an order with this company in the end. Now, for me, this deposit was taken in bad faith. He 100% could have told me the day I placed the deposit that he wasn't sure if he was going to place the order or not. I would have felt differently if I knew right off the bat, instead, the deposit was taken and they I found out after the decision was taken. This made me feel negatively about getting a bike here. I asked for my deposit back and they wouldn't send it by e-transfer, so I had to spend a couple hours bussing out here and back. All-in-all, they were good with returning calls right away and I got my money back, but this didn't end up being a positive experience.

Super friendly and knowledgeable staff. Bike needed a major tune-up after being in storage for 2…read moreyears! Great price. Highly recommend!

Staff provide caring, honest and personal attention. High level of expertise both in bike repair…read moreand bike sales!