I went to Sports 4 College Square to buy a pair of New Balance running shoes, but they did not have…read morethe model I wanted. The clerk suggested I try another brand. I asked if I could try them at home to make sure they were comfortable, and the clerk assured me that I would be able to return the shoes. Today, I brought them to return to the store, as I found that they were a bit narrow in one of my insteps. When I went to return the shoes today, the clerk went to the back of the store where only staff can go and spent a long time talking with, I assume the manager or store owner. When he returned, I asked what the problem was. I was told that there was a note on our name that said we were only allowed to get an exchange or get credit. I asked why and was told that over the past six years, (since 2018) my husband and I had bought 9 pairs of shoes and returned them. I was then told by the person from the back of the store that we were banned from buying any shoes from that store because it takes up too much of the staff's time to deal with people who buy and then return goods. Wow! I am not a person who goes and tries things on in stores and then returns them and buys online after. I rarely buy anything online. I felt very violated by the attitude of the staff people in the store. Instead of talking to me about why I returned the shoes and maybe trying to get to the bottom of why the shoes had been returned, instead we are told we are banned from buying in that store. What a shocking way to treat your customers! I will definitely let others know the customer service policy of this store. We have at least 6 runners in our family and many friends also. Looking forward to buying from a store that respects and values its customers.

I was diagnosed with metatarsalgia and knew that I needed new shoes. I had been walking everyday…read morefor more than 5K for 90 days since we were in Florida and chose not to rent a car just for that reason. We had to walk everywhere. It was all hard surfaces and by the end of the 3 months I had a very sore foot. A friend of mine recommended sports 4 where she said she always bought shoes. When I walked in Nathan greeted me. It was really busy and he started to serve 3 customers at once. I have never in my 50 years of living in Ottawa and now at the age of 80 had such outstanding service. Nathan measured my foot and then brought out a pair of shoes that were a miracle. He wanted to make sure that these were the best so he brought out two more. He gave me time to walk in each pair and then choose. Although not a super athlete we have walked every day on many trails in the small towns within an hour of Ottawa. I was one of the featured trails in The best trails of 2021 on the Alltrails.ca website. Today I went to my zumba class and I didn't have any pain in my sore foot in my new shoes. Nathan is a super star salesman and has saved my life. Thank you Nathan and Sports 4. Roz L.

For someone such as myself who is very into walking/hiking and camping this is my sanctuary. There…read moreare 2 floors. I prefer SAIL over MEC. Anything you want that has to do with the outdoors, they will have it! They have hiking, camping, clothing, fishing and camping. I appreciate there are many staff members around their respective department and will answer any questions you may have. It is a bit more on the expensive side but the quality is there. However, I am removing 1 star because I bought a canoe and the sign for pick up was so small to find in the back it took a while to find it. Just be careful, because if you do not stick with your list, you could buy way more than you anticipated.

I recently purchased a $70 Yeti water bottle from this store, only to discover a clear…read moremanufacturing defect in the lid. When I brought it back last Friday, I expected a straightforward exchange -- after all, it's a defective part. Instead, I was told the store's policy is to keep the entire bottle and wait to hear back from Yeti. That means I've now been without a water bottle for nearly a week, with no resolution in sight. What's frustrating is that I can't return the bottle because I used it (to drink water). This rigid process makes no sense for a premium product with a known defect. I expected better customer service and accountability, especially from a store that specializes in quality outdoor gear. I'll be going to Cabela in the future.

I've had two unpleasant experiences with this business. The first was when they insisted on…read morecharging a delivery fee after promising not to during the time of purchase, and the second was during a phone-call where instead of answering a question asked more than once, used an evasion tactic. They also stated they would not provide free delivery for an item I was interested in even though I told them delivery was provided free by another company.

I read some of the other reviews, and I feel I had a whole different experience. I was looking for…read morea treadmill, FD had a model.I was 8ntrested in, but it was out of stock, and they told me I could buy it, but with supply issues, it would take over a month. They gave me a good price on an upgraded model. I went home to do my research, and by the time I had decided the holiday sales were over and in the store, the prices went up, yet they still gave me the low price of the sale. That's a win. Got the treadmill delivered a couple of days later and installed it. Chris (someone mentioned a Chris, not sure if it's the same one) was the person that delivered it. He was super nice, and overall, I am super pleased with the store, products, and services. And yes, Ottawa doesn't have many options, but regardless, FD is a great option.

While visiting home recently, I decided to play golf for the first time in a long time, but wanted…read moreto do it right by getting a pair of shoes. With this place being the only possible spot in town to carry them, I rolled the dice, stopped in, and became pleasantly surprised when there was not just one, but two options. The price was also "marked down" 50% on both so what would have been a $120 pair cost me only $60. They also had sizes 11.5 and 12 in both. Another surprise. The only thing they didn't have was a pair of nylon socks, so I rolled the dice again and took a dirty, likely germ-infested sock from the used sock box and hoped to leave without getting plantar warts or else some other unrecognizable fungus. Three days later and I haven't had to visit either the podiatrist or dermatologist. Before entering the store, I got distracted by the sales rack and ended up picking up a $10 t-shirt and a $32 pair of running shorts inside (not on sale). The cashier/manager told me he could save me 20% on my total at the counter by simply providing my name and address. Not my email address, which would have likely resulted in me getting bombarded with unwanted spam, but my physical address. Easy enough. My total came to just under $90 and I left one happy shopper.

Bought a commuter bike last September and it has been a very dependable ride with excellent…read morehandling. The free annual tune up was very good as well; I was dumping too much oil on the chain, so Andrew showed me how to do it properly, which was above and beyond. A small issue with the chain was resolved to my satisfaction, so I highly recommend Giant Kanata.

From the owner: Discover the latest bikes, accessories, and services at Giant Kanata CA. Call us at…read more1+(613)599-1240. Your ultimate destination for all things Cycling.

I had an issue with a tent I purchased, as it arrived with what appeared to be marks on the…read morerainfly. From the very beginning, the Bushtukah team was professional, responsive, and genuinely cared about finding a fair solution. Rather than dismissing my concerns, they took the time to contact Sea to Summit on my behalf to get the manufacturer's opinion and kept me updated throughout the process. In the end, they offered a refund, and I couldn't be happier with how everything was handled. Outstanding customer service like this is becoming increasingly rare. Bushtukah truly stands behind the products they sell and values their customers. I wouldn't hesitate to shop with them again and highly recommend them to anyone looking for outdoor gear. Thank you again, Bushtukah, for your professionalism and excellent support!

Had an initial issue with a cancelled order, but Bushtukah's customer service handled it perfectly…read more They took full responsibility, updated their processes, and made things right by fulfilling my order with an extra discount. Great post-sale support.

Closest Sport Chek to our home, and one of the biggest in the city. Located in the St. Laurent…read moreshopping mall, covers two stories to include a basement level in which they hold a large amount of sporting equipment such as bikes, hockey equipment and golfing accessories. I'm always able to find what I need here, but you'll definately pay the price for it. They carry a majority of the name brands in sports (Nike, Under Armour, Asics, Adidas, etc), but you'll definitely pay the name brand price. Wait for their friends and family events and stock up!

Sport Chek is one of the very few large sporting stores that can be found in Ottawa. They have a…read moregreat selection of shoes, apparel and sporting equipment. I have purchased quite a few things from them and find that everything that I have gotten is good quality. The only thing I find with Sport Chek is that their pricing can be very expensive to what I can find online. Definitely need to watch out for a good sale before I purchase anything from them.

I am coaching soccer and hockey and I went there recently because I was looking for something…read morespecific, an agility ladder. I saw on the website that they had that specific ladder in stock so I went to store. When I arrived, the first thing I realsied is how spacious is the place. The first floor have a lot of sports wears and shoes. I went on the second floor as all the equipment are there and it is spacious as well. They have a lot of choices for every type of sports. I asked the lady about the ;adder, she was kind enough to come with me at the section and when I told her the ladder I was looking for was not on the shelf, she immediatly asked me if I saw it on the website. I told her that I saw it was in stock in this particular store and she asked me if I can wait and she went to the backstore. Within the next 5 minutes, she came back with the ladder. What an amazing service, as most of the place I go, the employees don't care about going to the backstore. Defintely one of my most pleasant shopping experience in the last months.