Had the pleasure of having Jarret at our home for our refrigerator…read more Having had him inspect our gas dryer previously, we instantly called Appliance Works for our fridge. With a minimum of time Jarret assessed and diagnosed our issue. The part was ordered, andcwe expect it fixed in 3-4 days. We now have a confidence level for any appliance repair we may require. Bravo!! 5 Stars.

The service man showed up on time was polite and friendly quality of work was excellent fair price…read morefigure out what was wrong fixed been working great since repairs were done

Ponderosa is beyond amazing. We've had three different technicians come out to fix two refrigerator…read moreissues. The first two repair companies, told us the downstairs refrigerator was old and it wasn't worth replacing the compressor Ponderosa Appliance found a loose wire, reconnected it and it's working great. The first two repair companies, told us they would be back to fix a refrigerator ice maker, and we never heard from them again. Ponderosa diagnosed the refrigerator and said the icemaker needs a new part. They gave us a quote which surprised us how inexpensive it was considering how expensive the refrigerator was. This is a company with Integrety, expertise and they deliver! I wish I could give them more stars because they beyond deserve it.

My mother ordered me a drawer dishwasher,They came to install it June 10,2025,but there was problem…read morewith it so they took it back to repair.I don't really want somethng that needs repair.It has been two weeks now without a dishwasher.This company is a joke..I would not recommend them to anyone...

I love this company. So professional and always get the job done right…read more Thank you Manny for a job well done Mel

I filed a complaint with the Better Business Bureau regarding Affordable Appliance…read more The owners responce was less that factual. In general extremely poor customer service. Three to four days to return a call. They also make promises that don't keep. Look elsewhere.

I have a 14-15 year old vinotemp wine cooler that fail to cool after about 14-15 years of quiet and…read morecontinual service. Arghhh great unit. I initially called the manufacturer and they informed ma based on what I described that it was the compressor. And since 'this unit has been out of production for a long time they no longer carried the spare parts. I called a friend who has several larger units and has bought spare compressors to keep them running. Jd informed me that his large ones the costs were about $2000 each. He informed me that the smaller ones were about a $1000. I tried to find the compressor but non available even through eBay. I called Apache and Mike got back with me and recommended to buy a new unit. After 14 years there was bound to be more things to go wrong and the repair cost he estimated at a $1000. Which aligned with my research. His great honest opinion was welcomed. I like that thus recommend Apache appliance. Oh I found the replacement vinotemp brand new at $725.

The Tech was very efficient and timely. He even went a little above and beyond doing a little extra…read moremaintenance on my dryer without charge. would definitely call him for repairs if needed again.

It stinks when your washer or dryer starts acting up, but thank goodness for Mike from Apache…read moreAppliance! So easy to work with, knowledgeable, responsive and honest. Really happy to have found him and you will be too if you find yourself needing appliance repair!

I purchased a used refrigerator from the DAV. and the fan in the freezer would not stop running. I…read morecalled a local appliance shop who recommended Mike. Mike arrived and replaced the motor in the freezer. He showed me what was going on inside the freezer and was so knowledgeable. But the fan kept running day after day even after the refrigerator and freezer had food inside. I realized that something else was wrong. Called Mike and he put me on the schedule to take a look at it and returned to fix that problem. He went to work and efficiently fixed my refrigerator. I will hire him for any work I need done. Nan T.

Excellent communication! Was able to fix my refrigerator and went above and beyond my expectations…read more Very knowledgeable and friendly. Blake is the man!

Start off this is the second time using lake . Paid my 125 for diagnostic appointment. Waited no…read morephone call door bell rings . Comes in diags my dryer 15 minutes needs 389.plus just for part plus labor now need to pay for part . I paid 3 days he shows up no part. I was to be drop shipped next day . He comes out and said well you diagnosed it hope it fixes it . Looked at him and said that's why i paid you 125.he install part and same problem. Mind you lg 18 months old and he now has to diag it again tell me it some sensor takes my part that i paid for and this is 4 time out for repair third week . I call lake canceled my appointment for repair still haven't got my 389. Or diag 125 . Buyer beware . Not a reputable company asked for manger to call me never heard a word or refund as of yet . Not the most reputable company

I purchased a fridge from them online, and they agreed to deliver and drop it off. They weren't…read moreable to accommodate my time frame, so I wasn't able to be there in person when they dropped it off. The description said the fridge was 28" deep, but in reality it was 34". When I called, they told me the 28" depth was without doors and said all sales a final. I offered to pay another delivery fee because I can't open my dishwasher with this fridge, but they refused and said again that all sales are final. Horrible customer service for an issue that they created because of an inaccurate website description.

The technician replaced the parts on my microwave per manufactures guidance. When that didn't fix…read morethe microwave he went above and beyond narrowing the problem to faulty wiring in the circuit breaker control panel.

John showed up at a reasonable time and let us know that he was coming and do a great job fixing…read moreour dishwasher. We are very pleased with the service from Sears.

John did a good job installing the last fix. Unfortunately the problem started back in Feb and…read morethis was the 4th visit. The first gentleman scratched the heck out of our flooring and was generally disagreeable. The first fix did not solve the issue and so we had to wait for schedules to align for a new diagnostic. If John was the person throughout I suspect we would not be left with damaged flooring and I suspect we would have had the problem resolved much earlier.