John showed up at a reasonable time and let us know that he was coming and do a great job fixing our dishwasher. We are very pleased with the service from Sears. read more

First they give you a 7 hour window as to when they will arrive to your home. 8-3 you have to take all day off from work. After I rescheduled for that issue to a day I knew I could take off all day, they texted me telling me my appointment was canceled and to pick another date. Next available was 1 week out. I will need to take another day off from work. They send you messages with AI and when you ask it for a number to call, it is not allowed to give you one. I asked the AI to escalate and have a manager call me and it assured me it had and I would hear from someone, but I never did. Just a terrible way to conduct business. 1/9 Update I scheduled the to come today. My wife took the day off from work and guess what? NO SHOW again for the second time in a row. This company is a joke! I don't understand how they stay in business? They texted me around 2:00 that they were on their way. Around 4:30 I called and they said there was a delay and they would show up late. nobody ever came read more

Sears Appliance Repair - Appliances & Repair Near Me

John did a good job installing the last fix. Unfortunately the problem started back in Feb and this was the 4th visit. The first gentleman scratched the heck out of our flooring and was generally disagreeable. The first fix did not solve the issue and so we had to wait for schedules to align for a new diagnostic. If John was the person throughout I suspect we would not be left with damaged flooring and I suspect we would have had the problem resolved much earlier. read more

We have had John here a few times to fix a few different appliances. He's always kind, informative and on time. We've always been happy with John and with Sears. read more

John is professional, personable, and great expertise. A great asset to your company.

He was very informative, as well as very polite. He called to inform us, about his ETA. He even to check to see if a new rack was part of our warranty. read more

John, the technician was very friendly and knowledgeable. He washing machine and the quickest time I've ever seen and told me everything he was doing from start to finish. Thank you John for a great job and a great visit. read more

Daniel was very efficient. He informed us of the problem, order the part, and installed it in two days. Was very satisfied with the service by Daniel. read more

Received a response from Ryan who requested contact information which I provided promptly. No response again illustrating a service poor organization. I'm cancelling the policy I have. Multiple ways to set up service call, none work. This is a scam. read more

Explained what was wrong. Very congenial. Explained the importance of a sears warranty. Fast and clean. Pleasure working with him.

Not pleased with Sears Home Service right now. Have been waiting since JUNE 19, today is AUGUST 7 for refridgerator to be repaired. Still not repaired due to part not even being shipped. It's not the techs fault, it's Sears fault. In the mean time have been hauling ice and living out of ice chest...I AM DONE! read more

I am literally lost for words for the treatment and experience I received from sears home services. Our warranty company uses them apparently for repairs which hopefully they'll be dumping Sears. Over a month and a half ago a so-called technician diagnosed the problem and orders the part. The part has now been sitting at our house for over a month and we literally have had four no-shows with Sears home services.!!!! You heard that correctly not one not two not three but four no-shows!!! But the biggest kicker is we believe this is due to discriminatory actions and prejudices!!! ACLU Will be getting involved with this case!!! I wouldn't let Sears home services step foot even in my enemies houses. Don't use this horrible company no wonder they're going out of business!!! Absolutely unbelievable that this behavior and actions of this company it's still allowed to go on in 2024 read more

knowledgeable, friendly and efficient. He called to let me know he was on his way and was on time.

Taylor was very service oriented and had all answers to my questions. He's very respectful and patient. Wish there were more ppl like him. Thank you! read more

John, the service tech was on time ... professional, knowledgeable and friendly. He was able to detect my dishwasher issue and suggested a product to use to clean out the hose system to my Dishwasher to help it run more efficiently. Thank you! read more

The service man was on time and learned what was needed to fix our refrigerator. Then he told us we had a 5 year warranty on the refrigerator, couldn't fix it through our 1st American appliance insurance, and left. We looked it up right away and found he was not correct. Our refrigerator is no longer under warranty, so now we have to go through the process of one again, getting it repaired through 1st American. Big pain and wasted time. It is hard to make due without a refrigerator. read more

well trained and efficient. Could use smaller windows of service. Instead of a 9 hr. window, a 4 hr. window is better

Taylor was great!!!!!!!! Sears could use some help with the arrival time etc. being able to pinpoint arrival time better. read more

Professional, respectful, knowledgeable. He thoroughly cleaned our gas burners and testing our oven temp. We're very happy with the service.

Thank you for the prompt and great service. The service technician did a spectacular job.

Very professional and courteous! Did a nice job, fast and clean! Pleased with Ross's work! read more

Sears came out and diagnosed my refrigerator and never followed up. They made several appointments but failed to show. They kept saying they didn't get the part. This went on for two months. Do not use them!! read more

My technician was earlier than initially expected. He did exactly what was ordered. I appreciate Ross L's professionalism very much. Thank you. read more

Easy Pezy!!? Great communication and text updates. Daniel was on time, knowledgeable, pleasant and explained the repair process. I could not be happier!!! Thank you read more

Excellent service and team. Diagnosed the problem, ordered parts & came back for install after parts arrived at my home.

Problem fixed. Arrived earlier than expected. Cleaned area well. Service was speedy.

Great service. Showed up on time, kept us in the loop on things and was.very friendly and professional.

5.John was very friendly, informative and fixed my problem quickly. He work was clean, helped towel up water that was on floor

Our technician was amazing . However, my complaint is that my appointment was rescheduled without my permission, then could not be completed on the day it was rescheduled. So, we waited around all day and had to wait again the next day. This was NOT our technician's fault. Please do NOT reschedule if you are not asked to. read more

Great service, friendly and knowledgeable. Quick response from when i requested service. And good communication with tech.

The technician did a great job of replacing the bad part and ensured that the dishwasher was running properly - after a month of Sears messing up the parts order, losing the part, automatically rescheduling the appointment twice with two no-shows/no communication, and no way to contact a real person to get things right. I finally had to call the home warranty company and let them know that they were in breach of contract because their subcontractor (Sears) wasn't performing. It's been two weeks since the repair and the Sears system is still calling me 3 or 4 times a day to remind me of a no-show appointment. I will never use Sears in the future. read more

Service Technician Danny is communicative, prompt, knowledgeable and skilled. I couldn't ask for more. Well done.

The service was timely, the quality excellent and I am very happy with the results! The technician was knowledgeable and helpful

communicated for arrival andwas prompt. very professional and quickly took care of problem andrepaired it. all is good. we can alwayscount on sears tech. read more