I am a rehabber in Memphis and have used Central Woodwork on multiple projects. The first few went fine, but then my sales rep left and referred me to a new rep named Levi. I placed an order for all new custom windows in a house 5 months ago. I paid $4000 up front and I was told the full order would be fulfilled within 3 weeks. It took over 2 months for the windows to come in and 2 were missing, 2 were the wrong size, and customization that was on the order was missing from a handful of them. Levi blamed this on the manufacturers and told me he was ordering the replacements from a new company and that I could expect those within 3 weeks. 2 and a half months later I have received no windows and had no communication from Levi. I have called and texted Levi every other day for weeks. I have also contacted the office and spoken to two different sales reps about the situation who said they would take it to a manager and never heard back. I've also left voicemails for managers and emailed the office and not heard back. They are sitting on $4,000 of mine and I have no idea when I will get my windows. I can't list the house until I get these windows and they don't seem to have any concern with taking care of their customer. read more