I have to say CWCU is one of the best institutions I've ever had the honor of working with. We are more down to earth than most Credit Unions. CWCU lets us be more personable as ourselves with our members. I truly love our members. Being there for our communities has always been a personal passion of mine since I was a little girl. My goal is to feel as though we are family with the sincere ability to listen with ultimate loving care for each and everyone of our members. I literally could not ask for a better CC team along with our supervisors that are so personable, supportive, and completely by my side along with having the same hearts that I also carry. read more

I've been a long time CWCU member. It started when I bought my first car where they financed me. It was just a savings account but even after I trade that car in I kept the account as they had always treated me well. A few years in and I had gotten married, I wanted to add my wife to the account but was told I couldn't because her credit at the time was not above 600. Spoiler alert, neither was mine. I shrugged it off and went elsewhere with my business. Fast forward to now and after years of barely making ends meet my wife and I decided to file for bankruptcy. I had a small loan (Less than $300) and that savings account that had $100/month deposited into to make payments on that account. I diligently paid off that loan until I filed for bankruptcy. After I filed I go to check my balance via their app and it tells me I have no account. Strange, ok well no problem. So I call them and they tell me my account is locked. I ask why and they say its because of the bankruptcy and they cannot tell me when I will get my access back. I ask them how I can check my balance and they tell me I have to physically go to the branch. Fine. So I go to the branch and hand them my bank card. Apparently they shut off my bank card as well. I give them my info and provide them my security code. They then have to call "corporate" to get authorization to access my account. I am then told that my account access will be locked until such time the bankruptcy ends. It's gonna be 5 years before I can access the account?! How does this even make sense! I'm still not quite sure why my ability to see my account has been taken away. What does that even accomplish? Prior to the bankruptcy, my account was not in arrears and the loan I had was paid up. After talking it over with the teller I told her after the next month I will likely change my direct deposit and be closing the account then because it doesn't make sense for me to have an account that can't even check the balance on. She advised me that if I did that, they might put me in check systems! So now I am stuck with an account I cannot access. I admit that I have had financial issues and I take responsibility for that but this account was one of the few that I took care of and it feels like they are punishing me. For reference, I had another account with a bank that was in much worse shape and no only did the bank reverse everything once they were notified of the bankruptcy but I never once lost account access. I like this CU and appreciate all they have done for me over the years but I feel like they don't really wanna help people and are just there to cater to folks who have perfect credit. read more

This visit was like most all of my visits. I was greeted kindly and was asked what was it that I needed. I commented on the "poor Yelp rating" and conversed that it usually customers that had an adverse event and didn't feel heard or treated with respect. Those that have great experiences rarely acknowledge that event. They always get 5 Stars from me. read more

please note i have been a member since late 60's the only problem is they train new employees at the waverly branch so do not rate on that branch only. i feel they do a great job overall. please stop to realize they are dealing with all kinds day in & day out. i want to thank them for helping me for over 37 years. read more

I was pretty disappointed in the consideration given me by this institution. I co-signed a line of credit for my grandson and was told at the time, if he had any problems they would let me know so I could protect my credit. I found out from looking at Credit Karma that the account was 40 days past due. I received no written notice or calls though I was told I'd receive both. They had already posted fees and closed the account. When I went in to pay it off, I was told I couldn't pay it off until I spoke to someone in their debt department. I was irritated and asked for the woman, who said she was the manager, to put that in writing. That was when she gave me the balance and took my money to pay it off. It all almost seemed shady since they had already assessed fees and were trying to prevent me from paying it off right then. I have a couple of savings accounts and safety deposit box with them but would never engage in any other kind of loan with this bank. read more

Well I have an auto loan, money market account, an additional savings account and now a checking account. Their product is good but their customer relations- communication demeanor is very very poor. I was told to come down this morning to open a checking account even though I explained I had been working 13-14 hour nights all week. So I get dressed and run down real quick only to be told no I need an appointment. Needless to say I was PISSED!!! They had no empathy whatsoever although professional. I made a bit of a scene because I was told to come down and open a checking account right now, 10 minutes later I was there. The teller said no I am sorry but you need an appointment. I said fine let me close my money market account and savings, I'll take my business elsewhere. All of a sudden I got a checking account but I'm still not very happy how I was initially treated hence this review. For this reason I will not use their services for my main source of income -100k a year. Fix your customer service read more

I've never been treated so rudely and unprofessionally. My branch wasn't yet open today, so I stopped st the Albany branch to deposit a check. The teller was taking an inordinate amount of time and asking me questions that clearly showed she was confused about something. I asked what was going on and she said "we have to be very careful with these government checks." It was actually a distribution from another financial institution, and the teller was clearly confused. I asked for the manager, who came out and addressed me like I was engaged in something criminal. Haven Seltman wouldn't tell me what was going on, and being quite haughty that I would dare to ask. Where's the customer service? They make more from my money than I do, and I don't need to be treated like that. I pointed out that I could have deposited the check at the ATM, and not have my time wasted like that. After insulting me and mocking me about "not wasting any more of your precious time" she handed back the check and told me to deposit it outside at the ATM. I had her look at my balance (I have considerable amount of money in that account), and I told her that if I walked out, they would be losing all my business. As I was walking out, she called after me "we don't want customers like you, good riddance!" So, I'm taking my money elsewhere. You should too. read more

On Thursday I mistakenly made a payment to American Express from my personal account. I was notified Friday morning and called immediately. I talked with a representative. They said that American Express had already been paid. So, I drove to the credit union and gave a check from my Business account to cover the over draft, by 10am. I was told this would take care of it and the overdraft charge was removed. Thank you. Then I get an e-mail saying my account was locked and we can't by groceries. I called WCU and was told to call the debt collection service, because they are the only ones that can help. I called the debt collection at 4:00pm and they are closed, won't open until Saturday... still no groceries. On Saturday at 7:00, I called the debt collection agency and was told they have no record of my account. I still don't have access to my funds. Now I am being told to call a third number (doesn't answer) to unblock my Central Willamette Credit Union Checking account. It was not overdrawn, I submitted the funds as soon as I was notified. I discussed this with an Agent at Central Willamette and my account is STILL FUBAR. Nobody wants to take responsibility. If you are looking for a bank/credit union, Anyplace is better than this. read more

I lost my job and have been trying to get my unemployment. The bank would not work with me and said they had called me several times which I never received any calls. They said I never contacted them, which I had. They sent me one letter about my truck and then came and took my truck today. With this pandemic and how long it is taking for unemployment you would think they would care more and work with people. They basically said that I lied about not contacting them. If you are looking for a bank to get an account with DO NOT GO THROUGH THIS BANK THEY DO NOT CARE ABOUT YOU. I will be closing my account through them as soon as I can. Brian read more

I would not work with this bank had I known their goal is to hurt your credit. We set up an auto payment plan thinking it would be the most sure way to make our payment on time every time. During somewhere at the beginning of our loan, they changed the payment schedule without a call or letter. We had no idea it was changed. We were out of town roughly 40 days and we came back to a notice that our account was past due. They reported us to the credit bureau for $39 (the amount they changed) and got a 30pt hit to our credit rating. I can't stress enough. DONT WORK WITH THIS BANK. We have done auto pay on vehicles for years and this has never occurred. We are planning on moving our loan immediately. read more

If I could give a negative score I would! I have 2 loans with this company. Yet only have a problem with one. I have sent them proof of full coverage insurance on multiple occasions and they still forced insurance on my loan and after multiple attempts to get it resolved they have yet to refund what they had no right to put on my loan. I will NEVER do business with this company and unless you want to be out thousands of dollars for forced insurance I would not recommend this company for a loan. read more

Do not use this bank or any of their branches for loans. If you get in a bind they will not help. They count actual days of the month and will report to credit even though your due date hasn't hit. Stay away!! read more

We have been a member here for over 15 years. It is a great place to do your financial business. Auto loans, home loans, they are very easy to do business with! They have grown, but still try to maintain an easy to work with atmosphere. read more

Worst bank ever!!!! They are rude and disrespectful! Looking for another bank to bank with. Also they do not work with you when you are in a bind they could careless such as when you deposit a great amount of money they won't at least give you some of your money to pay a bill. I've had other banks work with me to keep me happy not CW. Not saying all the employees are incompetent but a few are there at the Waverly branch. read more