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Central Valley Indian Health

5.0 (1 review)

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8 years ago

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Premium Urgent Care - HIPAA who? Never met her.

Premium Urgent Care

3.1(271 reviews)
1.0 mi

TLDR: Dr Kerr and the staff at this urgent care are 10/10 fantastic, they are amazing!!!!…read more Firstly, I was shocked to find an urgent care that had such a high rating. Most medical facilities struggle to keep good reviews because lack of staffing cause long wait times and quick interactions. Secondly, I was shocked that the urgent care wasn't extremely busy and that I was brought into the back within 15 minutes of my arrival. Thirdly, I was so so IMPRESSED with how kind, and just happy my doctor was. I don't meet too many doctors who really strike a cord with me, but DR.KERR was genuinely just such a nice doctor. I was seen for a kidney infection, I knew the symptoms, had experienced them a year before, after a quick urine test he agreed. He said he'd prescribe a tablet to take once a day for 10 days, if I experienced fever to go to the ER. I asked if he knew how fast the CVS right next door would possibly fill that prescription (dumb question-that isn't something most doctors are really going to know, but I have word vomit sometimes) and he said it could take anywhere from an hour to longer. He asked if I ever used them before and I said no. He then said he wanted to give me an antibiotic shot that would at least cover me for 24 hours in case they didn't get the prescription filled that night, which was AMAZING. He didn't have to do that at all. I am so thankful that he did, though. CVS didn't get the prescription filled until late. I went to bed in a lot of pain due to the kidney infection, but that shot did it's job and by this morning I am as good as new!!!!! I'm still going to grab my prescription after work today, because following the treatment plan all the way through is how it gets fixed and doesn't just flare back up in a couple days, but I cannot express how fantastic Dr. Kerr and really ALL of the staff was.

We are new to the area, have scheduled doctors appointments with a family doctor and a GYN next…read moremonth to establish care. So being without a GP or GYN I came to this location because I feel like I have a kidney infection. The lack of any kind of attempt at human connection in this office is astounding. There's no one to help you with check-in, you're immediately pointed to a QR code where you fill out all of the paperwork yourself. Once the receptionist has that, she points you to a machine IN THE WAITING ROOM to get your vitals. Everything from weight and temperature to blood pressure and oxygen numbers is done by one of those machines you generally see at Walmart that you sit and put your arm in. WTF? That machine prints out a paper that you give to the receptionist. Because I was there thinking I have a kidney infection, she handed me a urine specimen cup, and told me to go into the bathroom, again, in the waiting room. A basket in the waiting room for the collection of your investments already had someone else's specimen in it. With their information on it. I'm sorry but HIPAA who? I then sat back down until called back to go to a room. A nurse didn't come in the room to talk to me or anything. I sent to room 3 to wait. I sat in my room for half an hour, listening to the full exam of a kid in the room next to me because the walls are really thin, before a doctor come in to tell me that because I drink a lot of water, my urine was clear... dilute ... and that it could be an ovarian cyst or even appendicitis, she doesn't know what's causing the pain in my lower back, that I should go to the emergency room to get imagining done and they could tell me what's causing the pain in my back around my kidneys and the malaise. So not only did I just pay my co-pay, but I was also charged an extra fee for urinalysis, something I've never had done before in any doctors office in my life. I walked out feeling like I just wasted my money and my time. If you've got something really simple like a sinus infection, I feel like this would be a good option. But for anything else? No... and now to the ER I go. UPDATE: I noticed the rebuttal the manager of the office posted below, and no, they are not telling the truth. There was a name, first and last name on that cup of urine that was sitting in the bathroom when I went in. And the person who went in after me had to look at my cup that had my first and last name on it as well as the previous cup. I'm not going to let them sit here and gaslight me

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Premium Urgent Care - Selling IV Therapy?

Selling IV Therapy?

Premium Urgent Care - Vitals machine they use but didn't review the results.

Vitals machine they use but didn't review the results.

Premium Urgent Care - Empty house on 09/01/22

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Empty house on 09/01/22

Kaiser Permanente Clovis Medical Offices

Kaiser Permanente Clovis Medical Offices

2.8(38 reviews)
0.9 mi

Location: Kaiser Clovis Offices Date: January 21, 2026…read more Service: Pharmacy This week I have to make a stop at Kaiser Permanente Clovis offices. My child's medication was running out. I went on their website to order some refill. The Fresno medical offices was out of stock of my child's medication. I notified his doctor right away. His staff contacted me via telephone to inform me that I was able to pick it up at an another Kaiser Medical location. They called the Clovis offices and they had the medication in stock for my child. I was able to pick it up the same day I appreciated the staff member of that called me and assisted me by locating a Kaiser pharmacy that has my child's medication in stock overall as highly please with the customer experience I received from the Kaiser staff. The quality of care was excellent.

I have only been a member for 2 months and have had nothing but problems. The pharmacy cannot fill…read morea prescription. It has been approved but they are out of stock and it's back ordered for a month. Meanwhile, I am without my meds and having severe withdrawal. I wouldn't recommend this place for a cockroach. They also won't pay my ophthalmologist even though he is a preferred provider. My PCP refuses to refill my hormone replacement therapy and told me to go to an OB/gyn. What for? I am 68 years old and I don't need a gynecological exam! Unbelievable.

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Kaiser Permanente Clovis Medical Offices - Kaiser Permanente

Kaiser Permanente

Kaiser Permanente Clovis Medical Offices
Kaiser Permanente Clovis Medical Offices - Had my first mammograph and they gave me this which is really cute and appreciated.

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Had my first mammograph and they gave me this which is really cute and appreciated.

Central Valley Indian Health - medcenters - Updated May 2026

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