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Community Cancer Institute

2.8 (5 reviews)
Closed 7:30 am - 5:30 pm

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cCARE - Fresno

cCARE - Fresno

2.7(61 reviews)
5.6 mi

My husband is the patient at cCare and I come along to gather information, be of moral support, and…read moreadd my "2 cents" to his appointments. If you are coming to cCare, it is not because you want to be there. Cancer diagnosis and treatment is not fun. Although not fun, cCare does work hard to make your reoccurring visits go smoothly. Be prepared to wait. It is just the way it is. There are lots of patients, and even with many doctors, each appointment takes time. No one wants to feel rushed at times like this. They want to be heard and seen--both patient and medical personnel. The waiting areas are comfortable, and although there are two floors spread over a large building, directions are easy to follow. The staff works hard to help patients navigate their appointments. The one area that needs work is the area of calling patients and/or returning calls. The main switchboard does not have the doctor's information. It is hard to communicate with staff via phone.

The only reason CCare is not getting a 1 star is because Dr. Hackett seemed to genuinely care about…read morehis patients. Let's be honest, no one wants to have to come here in the first place, and some of the staff and the scheduling has bonded the experience so much worse. Twice now, I have had appointments scheduled only for them not to have it in their system. They have scheduled appointments without my knowledge that did not work in my schedule. Today, I showed up and no appointment in their system and apparently they don't have the infusion I need so someone in the lab just canceled my apt with no phone call. These appointments take around three hours so patients have to rearrange their schedules and lives to be here. Ive also been told multiple times that I would receive a call back only for it to never happen. Their normal doctor appointments seem efficient, I was called quickly and got labs and then into the doctors room relatively quickly. These appointments take lab/treatment side is very frustrating. The level of disorganization and complete lack of communication is disappointing and unacceptable.

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cCARE - Fresno
cCARE - Fresno
cCARE - Fresno

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Community Cancer Institute - oncologist - Updated May 2026

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