They do not repair jewelry unless you bought it there. How inconvenient. I went all the way to Bend…read morein a snowstorm and I got there and they can't do anything.

My son and his new fiancé went in to Saxon's to inquire about having her new ring sized. He…read morepurchased the ring on line and when the clerk at Saxon's learned of this information she snickered and whispered it to other clerks. They were so rude to both of them that it made my soon to be daughter in law cry! This should be one of the happiest times of their lives and their experience at Saxon's tainted their experience. How snooty do you have to be to put someone down because they can't afford expensive things? They were proud of getting engaged and he is proud about saving thousands of dollars to buy a beautiful engagement ring. Come on...you can do better! My husband and I definitely will NOT be patrons of this store ever again!

Needed to have a prong on my heirloom wedding ring repaired. After consultation, three more were in…read moreneed of attention. We were given an estimate on repair price & completion timeline. Price quote was reasonable, timeline seemed long at five weeks, however we understood. Imagine our surprise when they called two weeks later saying repairs were complete. My ring looks beautiful, price was affordable & timing was perfect! We'll be back!

Kay and the staff are very friendly and prompt to help. Their prices for jewelry cleaning and ring…read moresize adjustments are much better than some of the more expensive stores in Bend.

Local owners, extremely helpful Fair pricing…read moreI wanted to increase the size of a small gold ring Received a call back from the owner explain to me the ring had been worked on before using cheap gold The cost to increase the size of the ring would be too expensive Close to $600 for the extra gold and labor Suggested I hang it on a chain around my neck The ring has sentimental value I Gave the ring to my wife years ago She gave it back to me before her Alzheimer's destroyed her memory. I really appreciate their honesty and caring I'll be back In fact, I will buy a chain when I pick up the ring I had hoped to wear the ring on my pinky finger

I have an almost 30 year old Raymond Weil Parsifal watch which I truly love. It is beautiful and I…read morealways get compliments on it. For the last several years I have had to have the battery on it replaced about every 1-2 years. It's more an annoyance than a problem, but I guess I need to get it serviced so the battery lasts for several years like it did when I first purchased it. We moved to Bend in late Nov 2025- DH took it to another jeweler on 3rd St to replace the battery. he said he had to wait some time and the cost was $20. I went to put on my watch about 4 days ago and found it was dead. So I called this shop and spoke to a really nice lady and she said come on in and that she typically would replace the battery while I waited. So I went by- it's in a mini mall with easy access, and three ladies were before me. The lady took my watch and told me she would work on it. I strolled the mall and came back to the counter where much to my surprise- maybe 5 minutes later- she had finished the work. The cost was $15, and she said there was nothing of a charge left on the other battery. In any case, I believe she said her name was Laurie, and I have to say it was a pleasure meeting her and having such personal and professional service. If you need a watch battery replaced, don't mess around with the other stores- just go here!

Great family owned business here in Redmond and the prices seem reasonable to me for all my watch…read morebattery repairs.

I've had my mother's engagement ring reset and a necklace shortened. Wonderful work and service for…read morevery reasonable prices!

I packed my cuckoo clock for the relocation to Bend, OR. I was disappointed to find it in a jammed…read morestate when I went to hang it on the wall. I did a google search and found The Clock Man here in Bend, and reached out for an appointment. My situation was an easy fix and Matt was very honest in his assessment. It is a fun experience to walk into his shop; with a wide assortment of clocks. You can read newspaper articles regarding clock restorations he has completed. Matt is a rare clock repair expert and I highly recommend him. Be sure to call first for an appointment - that is how he runs his business.

The man exudes expertise and a meticulous nature. I'm so happy we took our treasured time piece…read morehere!

I've used many different carpet cleaning services over the years. Padre Carpet Care is by far the…read morebest service!!

We usually have used the more common cleaners with their "special" prices. They are here for…read moreabout an hour and done. This time decided to bite the bullet and use a "non-francized" company. Sean was here for about 4 1/2 hrs. Results were OUTSTANDING. For first time, looked like a new carpet. While his price was higher overall, but broken down into hourly, it turned out to be a bargain. Very highly recommend it you want the best results and are ready to "pay for what you get".

We used to buy tons of furniture, household decor, appliances, and building materials from this…read morelocation. We have businesses where we second hand as much as possible with regular turnover (we do not sell the products, we use them). In the past we spent so much at this store that one time the person ringing us up commented about it. They saw something in the system (connected to our phone number) about our total spent YTD and their eyes got wide, so we explained what we do for our business and that what they could see was just for their location. What I am saying is... we have a pulse on what is a good and fair price for these sort of things. I looked at a couch not to long ago at this location. It was half off. The price was still, with the discount, over $1600. When you pay 0% for your inventory you should not be charging consignment prices. Full stop. It is a poor business choice. The idea is to turn over the inventory because more is coming while passing on a lovely savings to your customers. Not hang on to it while it collects dust because you've out priced the new items being manufactured. Know your customer base and price accordingly. We have left empty handed from this store every single visit this year (2026) because the prices have skyrocketed. For reference, we were looking for a washer and dryer...found one brand new at Lowe's cheaper than this Restore had (used no less). That is why I am writing this review. If the free inventory you receive is higher priced than the brand new inventory from the original store...well...here's your sign. So, we will likely have to drop this store from our rotation because time is precious and we cannot waste trips when we could find a better resource to take its place. That's just how it goes, I guess, but it saddens us because we like to support good causes and keep things out of the dump.

We have tried twice now to donate items to the Redmond Habitat store. Twice now they have turned…read moreaway our items, being rude both times. The second time I rang the bell as it says to do for an attendant. A man came out of the office yelling, "Who rang the bell!". He saw me standing behind the fence and very rudely said, "We're closed to donations because we're having computer issues". Stunned I said to my husband How should computer issues affect excepting donations? He told me to get in the vehicle that we were done with Habitat. It breaks my heart because I have always donated to good community causes. We gave our donations to Goodwill who accepted them with a smile and a Thank you.

Just don't. After reporting dissatisfaction, the sent another person out to correct but I won't use…read morethem again. The first tech spent a lot of time bragging about how great he, personally, is at cleaning carpet. Within the specified period of time for drying I could tell that the issue was most definitely not resolved and let their office know. Their process is unique in the sense that their extraction device has a circular buffing pad that after educating myself I realize is not standard in the industry for a good reason; it doesn't work and potentially damages carpet fibers.

Two stars only because they came on short notice. I only needed half of my tiny living room, a U…read moreshape path around my bed and the hallway. I didn't ask for any "extra" anything and I vacuumed thoroughly before they came. They did their measurements and quoted me $155. I thought dang, for such a small portion of my house, ok, it's short notice, I am appreciative of that. They did the "clean" and I paid, tipped, they left. When I went to get my house back in order, there was a huge portion in my living room they did not get, and my bedroom where it was the worst did not look clean. Now that it has been 3 weeks, it doesn't feel like anything was cleaned. My friend had their entire house cleaned by another company and it cost them less than it cost me to have just a small portion of mine done with this company. I hate that I have to give a negative review, and I tried to just let it go, but that is a lot of money for what feels like nothing.