1. My flight is delayed 2 hours. (No biggie, it's winter flights are always delayed).
2. My flight leaves with 1.5 hours of delay. (Just enough time to miss lunch as I ordered it then was called to go through security)
3. I wait for 20 minutes at the baggage carousel at the FSJ airport.
4. I walk across the terminal to the CMA desk to be told that my bag was bumped from the plane due to passenger/baggage balance. I was given no notification of this decision. I am now without clothes or hygiene supplies.
5. My info is written on a sticky note and I'm told I will receive a call the next morning.
6. I do not receive a call the next morning so at 3pm I call the FSJ airport who informs me that CMA does not accept calls. I then call CMA in smithers where I am transferred to customer care. Customer care then attempts to call FSJ CMA (no phoneline?!?!). I am told the line is busy and that I will be called if they get through.
7. 4pm I get a call that my bag has arrived but their delivery van is broken so I will have to drive to the airport to get my bag.
8. With 1.5 hours notice, I must find a ride to the airport in terrible conditions to pick up my bag.
9. I am told "I hope you have a better day" by the CMA associate when I explain to her the inconvenience I've been through. read more