I wouldn't go anywhere else. You can have the fancy high end bike shops. They aren't for me…read more Freewheeler might look iffy when you see the location but they are far and above in their customer service and friendliness. Again, I would give them 10 stars i could. Check them out when you are ready to purchase your next bike or even if you just need your bike serviced.

Employees seem overwhelmed, frustrated and disorganized. Every interaction made us feel like we…read morewere a bother. (except the guy who helped me set up the app, he was great!) Trying to get the fenders we ordered at time of purchase was not pleasant. Waited approx 2 months when we were told it would be about a week.When I brought my bike in, they had no record of the appointment that I had made the previous week and irritated that I was told I could wait for the bike while I was in town and they would have it done in a couple of hours. Seldom have I had a less pleasant customer service experiences. I would recommend that you look for someone who wants your business and cares about their customers.

I could not be MORE DISAPPOINTED with Spindrift Cyclesports. Last Tuesday evening (8/12/2025) while…read moreriding in a 39 rider 4-day- 360 mile fundraiser for families of fallen Police Officers, (which I explained to the person who answered the phone) my rear hub malfunctioned at 5:30pm in Manistee. I called and asked if Spindrift would stay open for another 10 minutes and take a look at my rear hub so I could ride the next 2 days ( Which I worked hard to raise $$$ for). The person on the phone checked with the two mechanics /owners or whomever and both said "NO". so much for customer service-- on a TUESDAY Evening!! So I called Trailhead Bike Shop--- and they waited around for me and fixed my bike so I could continue to ride for those that have died protecting us. Shame on you Spindrift.....

Spindrift Cyclesports was fantastic to work with. They picked up my bike, serviced it quickly, and…read moredelivered it back in great shape--all at a fair price. Super convenient and professional.

Wonderful, helpful staff and a nice selection of bikes. We came in (unknowingly) close to closing…read moretime to browse their bikes, and were still met with friendly, knowledgeable service. We ended up purchasing 3 bikes- 2 Electras and one Trek-which they delivered to our home free of charge the next day. (We didn't have space in our vehicle). We had to come in a few days later due to a flat on my son's bike and were offered the same friendly service. I was fully expecting to pay for the tire repair but they said don't worry about it and I was on my way in about 10 minutes.

Good folks, excellent service. Handled a helmet replacement warranty for me in a timely manner…read more Bought a couple bikes here over the years, good fit.

Great service, in & out, employees are great, clear, direct, and friendly. Gave some good…read morerecommendations for riding groups in the area, my new go to bike place!!

Just visiting for the weekend and needed a new tube. Took my bike in and they had time to change…read morethe tubes and give it an entire tune up. Found out portions were wired improperly and now the bike is as good as new. Will was awesome and kept us informed regarding diagnostics and pricing throughout the process. Bike was done in a few hours, very pleased.

Picked up my bike and replaced tubes with tubes made for. Arizona trail riding.Never had a flat…read moretire.I had it tuned up last year and had one wheel with broken spooks and fixed them Great business great people to deal with

They provided excellent service in a timely manner with a reasonable price I would highly recommend…read moretheir service department.

Great customer service! Friendly staff and the cutest puppy to greet you! I highly recommend this…read morebike shop!

Brought my wife's recumbent trike in to have the chain, boom length adjusted and a tire replaced…read more Joel the owner did a terrific job in adjusting the bike to my wife's size. Wife is delighted and we would definitely recommend this bike shop to others.

FYI they no longer rent bikes just repair bikes .read more

Seems like a family run business, and the proprieter was very nice, so I hate to leave a bad…read morereview. That said, the bikes were expensive ($7/hour, as much as a Zipcar, with no half day or all day option). Worse, they were very, very small (none came close to fitting a 6' man) and were in middling condition-- the seat (already low) slipped constantly, until I rodethe last 4 mules standing up on the bike, and the brakes were iffy, though not explicitly broken. Overall I am surprised that the bikes aren't in better shape for the price, especially given that it also functions as a bike repair shop. The trail was great and we had a good time, but it was more in spite of the bikes than because of. If there's not another option along the trail for rental, the market is ripe for competition.

The guys at Breakaway in Grand Haven are the BEST! Drew and Todd and maybe more guys worked on our…read moreelectric bike which was purchased from an online vendor. They took care of the like we had purchased it from them. They communicated extensively with the online vendor to get the necessary parts. The bike was a mess when we brought it in there, but they did a great job troubleshooting and communicating with the vendor and us. These guys are TOPS! Schaaf

Got me hooked up with an amazing e-bike and even took off some money. Great people this is where…read moreyou wanna shop