Today was extremely stressful. I was as verbally abused by one staff member. canceling membership…read more There's no manager available for complaint.

really disappointed. The woman at the front desk was extremely rude to me. I checked in to get a…read moreHydro massage and then proceeded to go walk towards the lounge chairs when I was scolded by the woman at the front desk telling me that I can't just walk right in there without having her tell me it was OK to go in. I apologized saying I've been here years and I've never have been told otherwise she then proceeded to tell me that this wasn't the first time that I did it in a very rude fashion. I had only seen the woman once before. I attempted to walk away, then turned around and told her that telling me that this wasn't the first time I had done this was in extremely poor taste and was very rude. For some people with chronic health issues getting to the gym is difficult. I was going everyday. Her embarrassing me in front of everyone hit me hard. You never know what someone is going through. Extremely disappointed. The woman was working today at around 10:45. Older woman, blonde hair, blue eyes.

Honestly this ymca isn't necessarily bad but it very old and run down compared to the other ymcas…read morein the area. Another annoying occurrence is that it takes weeks/if not months for something to be fixed (example the sensors in the sauna) There is a group of older gentlemen who continuously talk about the saunas/stream baths in their original country of origin. They continuously mess around with the heat sensors at the YMCA claiming the sauna here isn't "hot enough" as it is in their country of origin. They in turn mess up the sauna and put it out of commission for weeks/if not months.

The facility is in an alarming state of disrepair - particularly the mens' showers. The older men…read morealso prance around the showers and locker rooms completely naked, like it's a gay bath house. They need to be told to cover up.

Great trainer, great gym, great workout community, and great music. All around a great place to get…read moreyou in shape while having fun!

Rich Dumas is a total fitness junky but he does not try to force you to be the same. He is super…read morefriendly and does a great job educating people to under what type of fitness is best (without feeling the need to sell you something). I love that their gym does training classes or individual training so you are not just flopping around at the gym not knowing what you are doing, getting frustrated then then leave. Membership is by class or by training session so you pay for what you want.

Aucoin Fitness provides excellent personalized programs. Greg really puts in extra time with each…read moreclient and goes above and beyond to make sure you're meeting your goals, pushing yourself to a comfortable but challenging level, and achieving progress. The bonus is to have sessions offered in a private studio in addition to or replacement of the gym!

From the owner: NSCA-Certified Personal Training, by master trainer/owner, Greg Aucoin. If you care about the…read morehighest quality of training, and achieving your goals quickly and safely, then Aucoin Fitness is for you! Each session will be an inspirational learning experience, guiding you toward the permanent lifestyle changes necessary for long-term success! One-on-one or small group sessions are offered in a private studio setting, in-home, on-site for businesses, and at Focus Fitness, in the Southbridge Hotel and Conference Center.

I have been going here since it opened in July and regardless of this review I will continue to go…read morehere. I have been remiss about leaving a review because I have brought my concerns to the morning staff member on several occasions, as well as the Nick the manager. I will preface this by saying that I am there when the gym doors open. Literally at 5:01am!! So, overall the gym area, floors, equipment have been clean and fine. The morning Staff member is very friendly and polite and is working, doing his job every morning when he gets in. So far so good right??? Then you enter the men's locker room. This is were the 2 stars comes from. The place is never clean, trash on the floors, mirrors filthy, soap boxes, used band aides, used soap in the shower stalls. Hair, hair left in the shower stall wall and floor. Go to the sinks same thing. I when I first brought it to the manager's attention I had asked Who cleans the locker rooms and when. He said the staff does throughout the day. I asked who was the last to clean them the night before (the day I found the hair on the walls and floor) he said that he did, at 1pm, 1 PM?!?!?!?!?! I asked why so early when you close at 11pm. His response, "I don't require my staff to stay past 11, they just lock up and leave". How long does it take to grab a broom, to sweep the locker room, take a glance in the shower stalls and make sure they are clean for the morning members to use them. I have been to boxing gym locker rooms cleaner than these locker rooms. 2 stars for non cleanliness. AND PLANET FITNESS, BEFORE you respond to this, and say that "We regret to hear that this was your experience at one of our clubs" and "Your concerns are valid and this isn't the type of service we strive to provide to our members." SAVE IT, I DON'T NEED THE LIP SERVICE!! You want to impress me with a response??? Let the owner give me a call, NOT THE MANAGER. It's stuns me to think these are the impressions he wants to leave out there. I tried to be nice and do it the right way and bring it to the attention of the workers and it did nothing. They left me no choice. The gloves are now off. 10/31/25 - **UPDATE** - I will always update my reviews when and if I see a change. It seems that Planet Fitness (Mercantile Center) Worcester has made a significant effort to keep the men's locker room clean. The floors, sink area and showers have been noticeably cleaner. Not 100% but definitely better!!

I've had a terrible experience with Planet Fitness. The customer service was awful from start to…read morefinish. When I tried to transfer my membership to Front Street, the process was handled very poorly. Nick, the manager, came across as friendly at first, but was dishonest throughout the process. I called at least 10 times and stopped by four. Every time Nick would say he'd credit my account, change the monthly membership amount, or give an additional month free. Nothing ever happened. Instead of being straightforward and helpful, I was charged $150 before I stopped my membership. Planet Fitness should provide transparency and respect to its members, and unfortunately, it completely failed to do so in my case. I wouldn't recommend this location to anyone who values honesty or good customer service. Sincerely, Marvin

Working out to beat the rainy day blues OTF Worcester is the…read moreplace to go! Get Founder rates if you join in July

Great experience!!!! Awesome staff, awesome workouts, excellent vibes! Thanks OTF Worcester!!!!read more

My experience with Worcester Common Fitness has been extremely disappointing and ultimately led to…read moremy membership being terminated after I attempted to address an issue. One of the biggest problems is the lack of professionalism from staff. On multiple occasions, employees have been on their phones instead of assisting customers and appeared unprepared to handle basic questions about services. When I approached staff for help, the responses were not customer-friendly and often came across as irritated or dismissive. The initial dispute stemmed from the fact that the employee I interacted with did not appear to be properly trained to handle the request I brought forward--despite the fact that other staff members I've dealt with previously were able to assist with the exact same issue without any problem. In contrast, this situation was made unnecessarily difficult. Part of the issue involved my 16-year-old guest. Rob and another staff member claimed that my guest was required to have his own credit card on file, rather than being processed as a guest under my account. This directly contradicts how other staff members have handled the same situation for me over the past month, where they were able to provide quick and straightforward solutions without any issue. This inconsistency points to a lack of proper training and internal communication. During my most recent visit, I went in with the intention of resolving the issue calmly. Instead, the interaction escalated. The staff member involved was not easy-going or understanding, and the situation quickly became unproductive. What was more concerning was how the situation was handled by the general manager, Rob. Rather than acting as a neutral party, he was, in my experience, combative and condescending. He made accusatory statements toward me before backtracking and then asking questions, which gave the impression that he approached the situation from an aggressive stance rather than trying to understand it objectively. He repeatedly tried to control what I could say and how I could say it, insisted that I answer his questions in a specific way, and criticized me when I did not respond as he expected. Rob also accused me of violating company policy, despite the fact that I had been following the same process for bringing in my guest over the past month without any issue. This policy concern was never raised previously, which made it feel selectively enforced and introduced only during this dispute. Today he also tacked on another supposed company policy violation that I have witnessed others commit on the daily basis. He claimed that it is against company policy to bring in a guest and train that guest, but from what I observe on the daily basis, there are groups of people who are not members, coming in as guests to be trained by a member of the gym who are not gym employees. And this is very common and prevalent, so I am confused as to why this policy is now suddenly only applying to me. On top of that, I never once verified or claimed that I am training anyone, they have not verified it, but he made the accusation before trying to backtrack the accusation to ask me if I am training anyone... just overall very biased and confrontational. At no point did I feel like I was being treated as an equal customer or that my perspective was being fairly considered. Instead, the situation felt one-sided, and the decision to terminate my membership appeared to support an employee who was not equipped to properly handle the situation. As a result, my membership was terminated without what I believe was a balanced or professional review of the circumstances. Overall, I would not recommend this gym to others who expect to be treated with basic respect, consistency, and professionalism. Customers should feel heard and respected, not dismissed or talked down to. I hope management takes a serious look at staff training, consistency in policy enforcement, and how conflicts with customers are handled moving forward.

Super clean and new! Great staff that were very friendly. Lots of machines and lots of free…read moreweights. Plenty of cardio. Highly suggest. If I lived here, I'd def get a membership.