Really bummed. Went in to ask about joining and their membership. I noticed no one was wearing a mask, so i asked about their mask policy. Guy behind the desk told me they don't enforce one. He said it was up to personal decision if someone wanted to wear one or not. Worcester put a mask mandate into effect on September 17th. So it's not that they can't enforce it, it's that they choose not to. He said "it's hard to go backwards" and tried to reassure me that a lot of their members were first responders.
When I informed the gentleman that I was cautious about joining because I am severely immunocompromised and it wouldn't be great to be around unmasked people, he told me I should stay home.
Really great to know how this gym feels about immunocompromised people and disabilities.
After the appointment we sat outside in the car where we watched every person who entered and exited without a mask.
There is no sign on the door reminding patrons about the new mask mandate.
Edit to the owners reply below:
Gary, I am sorry that you took my review to be an attack on small business, but that is not the case. I can see from your profile picture that you were not present when I had a conversation with your worker. Your response here seems pretty aggressive in tone, so don't feel that a conversation in person would have been much more helpful. My review was not an attack on your business, it was an explanation of my experience, which although limited was very upsetting. As someone who is immune compromised, you must understand how important all safety measures are during this time, no matter how inconvenient they may seem to others. There were no signs at your facility indicating masks are required and- again- no one, including your employee, was wearing a mask at the time of my visit. You claim that you have gone above and beyond health regulations to make sure your facility is safe, but that was unfortunately not my experience. Even if the timing of my visit was just an unfortunate circumstance and your gym is typically much safer, a rare occasion when no one is masked is still a problem. And in any case, the employee explained to me that your location does not enforce the mask mandate, and if I didn't feel safe enough there I should stay home. If that is not accurate, your employees should be made aware so they are not misrepresenting your business. Although you feel I should have had a conversation with you directly, these things speak for themself and should be addressed so no one else has the same experience that would negatively impact your small business. read more