I have met Dr. Schwarzmann only once, but I could tell he is fully knowledgeable in his practice,…read moreand he is caring, compassionate and honest. The world is a better place with him in it. I look forward to him meeting my cat. Ann M.

We recently had to put our 10-year-old Husky down, and Thomas was very informed and insured us…read moreabout the process of euthanizing. He was very heartwarming and gave us time to say our final goodbyes. I highly recommend Thomas.

East Lake Animal Clinic has an experienced veterinarian/surgeon in charge and he has done wonders…read morefor my three little Maltese dogs advising on their care. His staff and their manager have been helpful even though there was a surge of appointments since people are taking their pest more to the doctor's office during Covid. What won me over is they explain what they are going to do and why, share their advice and options, and follow though. My rule each day is dogs first and they have the same care in mind for all pets.

The most unprofessional vet clinic on the Central Coast. Our team is not sure why they have…read moreattitude, but every person we've sent to this clinic has had the same experience. Corporate needs to clean house, starting with Dianna, the office manager. It's bad vet medicine, and when we discussed it, their answer was not to address our team's input from multiple fosters, but instead go on the defensive. After this last incident as a rescue we will not work with them. One of our pugs tested positive for Erlichia. This was verbally communicated to our transporter. First the front desk person said the pug had heart worm and this was later corrected by Dr.Padilla. No written documentation was delivered to the rescue. After 3 email requests, we received it. They sent home antibiotics with no written instructions or explanation. We will not use this vet practice again and will let their management company know as they are corporate. They need to clean house as the attitude and hostility is condoned by management. .

There's some difficulty getting in touch to make appointments, phone number is unhelpful.read more

Dr Mayer and staff ladies were amazingly helpful and caring! My first visit and I will be coming…read moreback Elizabeth, Charlie and Bibi

At tractor supply this company was offering vet services -…read more Waited 3 hours in line for a vet (Doctor dendnholz) to say she couldn't hear my dogs heart rate enough. Believe all these vets obtained their degree with chatGPT, do not go here. They will wait until you get to the front and the moment seeing the Vet to tell you that. They turned away multiple people in front of me for the same reason, my dog was checked my another vet just this last year, full check up and perfectly healthy. The vet excuse was that she couldn't hear well enough (we were the 5th people she had told this to and probably more) These vets are unqualified to be vets so I wouldn't trust your dog or fur baby in their hands. The lady that calls herself a vet is named Doctor dendnholz in our particular situation. Again ChatGPT degree, go to a real Vet.

Dr. Leyda is an outstanding veterinarian. Although this is…read morenot a full service vet, the service here is awesome, and the prices are so reasonable. The staff is very friendly, and responsive, and Dr. Leyda is extremely caring and knowledgeable. I have been here many times with multiple dogs for the senior full wellness package, and the doctor and staff are stellar. They always go above and beyond! There are no appointments, and patients are seen on a first come, first serve basis, but they are so good that I have used their services countless times. Nothing but praise for Dr. Leyda and her staff. (This is the PetVet in Watsonville, CA at the Tractor Supply Company.)

Very poor communication skills. Perhaps the lack of support staff and a physical clinic contribute…read moreto the failure to respond to my request to schedule an appointment for an acupuncture treatment for my dog.

I never expected to have a traditional Chinese Medicinal vet, but the McKays are neighbors who are…read morehighly recommended. They have been our dog' s vet for 3 years now, and they are fantastic! They are very thorough and systematic in their approach to medicine, and carefully explain benefits and drawbacks of holistic AND more conventional approaches. My dog has had recurrent UTIs and is now on a Chinese herb that has kept her from needing antibiotics for a year or so. In the meantime, they have given preventative medicine on a case by case basis, weighing the need before over prescribing heartworm and flea and tick meds. Gwen and George are consummate professionals who are kind, honest, and masterful in their work. Plus you will probably get a few bad puns if George can help it!

Poor communication overshadowed otherwise good veterinary care…read more The veterinarians at Aptos Creek Vet seem knowledgeable and kind. Unfortunately, our experience with the office staff was so frustrating that we won't be returning. About a month ago, we brought our cat in for an exam and bloodwork and spent over $500 to diagnose a thyroid issue. He was prescribed medication, which has worked very well. He has gained weight and seems happier. When we went to refill the prescription, the refill was rejected. When we called to ask why, we were told our cat needed to come in for additional bloodwork costing another approximately $250 before the medication could be refilled. That in itself wasn't the issue. What we asked, repeatedly in different ways, was: * Is this additional bloodwork a one-time follow-up? * How often will this testing be required going forward? * What should we expect the annual cost to be for managing this condition? We could not get a clear or direct answer to these very basic questions. Instead, staff repeatedly said "the vet requires it," without explaining the longer-term plan or costs. When we asked for clarification, we were told we must not have been listening during the original visit. As the conversation went on, it became more frustrating because no one would simply explain the monitoring schedule or expected annual cost, which is necessary to make informed decisions about long-term care. Even when the office manager got involved, the questions were still not answered directly. The situation escalated unnecessarily, and we were made to feel at fault for being frustrated after repeatedly asking for straightforward information. I really don't think we were the a$$holes here. If you value clear communication and basic transparency around ongoing care and costs, I'd recommend looking elsewhere.

They have extremely poor customer service, always put you on hold for 15 minutes to just check a…read morecalendar meaning it's a small request and doesn't take anyone else more than 30 seconds to do so.

The Staff here is absolutely incredible. Professional, accommodating, kind and respectful. Went out…read moreof their way to make my timid dog feel safe, and comfortable as possible. They gave us important information on diet without being rude or judgmental. Not to mention the establishment is spotless! So clean! Dr Hage is our new Vet and couldn't be happier!

This was the most horrible veterinary experience I have ever had. I have a 10-year-old indoor cat…read morewho had never really been sick before. After switching his food, he developed what appeared to be a food allergy and became very sick. Before bringing him to Aptos-Capitola Veterinary Clinic, I specifically called and told them he did NOT have a rabies vaccine and asked, "Can you still see him?" They said YES, no problem. We went in, they treated him, recommended different food, and we left happy. Fast-forward about three months. My cat was still having problems and had been vomiting for months. I had recently spent approximately $5,000 at an emergency veterinary hospital in Monterey trying to figure out what was wrong, and we still didn't have the answers we needed. I brought him back to Aptos-Capitola hoping for help. The veterinarian who met with me was extremely cold from the start. I reminded him that my cat had been through a lot and explained the months of vomiting and emergency visits. He didn't seem to care about my story. He began palpating my cat's abdomen with what seemed to me like an excessive amount of pressure, and my cat began VIOLENTLY SHAKING. I was shocked. My cat had been examined multiple times at the emergency hospital and had NEVER reacted like this during an examination. Throughout the exam, the veterinarian repeatedly brought up that my cat wasn't vaccinated for rabies. I explained that he is an indoor cat and that I was refusing the rabies vaccine. Instead of focusing on why my cat was sick, the conversation became increasingly aggressive. In my experience, his tone was rough, he raised his voice, and he continued insisting on the rabies vaccination before thoroughly examining my cat. Meanwhile, my cat continued shaking. I finally said, "I am refusing the rabies vaccine. I am here because my cat is SICK. I have been here before without this being a problem. Why is this suddenly a problem today?" The situation became so upsetting that I left the clinic CRYING with my sick, shaking cat. I actually wasn't planning to write a negative review. Then recently, I received an extremely long letter from the clinic informing me that my family and I were no longer welcome because of this situation. I found the letter threatening and upsetting. Even more concerning, the letter referenced California law regarding rabies vaccination. That is what prompted me to contact my attorney and research the law. What I learned raised serious questions about what I had been told. California does not have a statewide law requiring cats to be vaccinated against rabies. Local jurisdictions can have their own requirements, but I have been unable to identify a California law that simply prohibits a veterinarian from examining an indoor cat because it isn't vaccinated. If this clinic has its own vaccination policy, SAY THAT. A clinic policy and California law are NOT the same thing. If you tell a client something is required "by California law," you should be able to identify the law. I have had animals for decades. Years ago, when I had a working farm, I worked with the veterinary program at Colorado State University in Fort Collins, where veterinary students worked with and studied my animals. I have also spent many years researching vaccines before making my own decisions. People are entitled to disagree with those decisions. What I will NOT accept is being pressured and spoken to aggressively while my sick animal is visibly shaking, especially after this same clinic previously agreed to treat him knowing his vaccination status. My cat needed help. Instead, I left crying with a sick, shaking animal and later received a letter telling my entire family we were no longer welcome. I will NEVER forget this experience, and I absolutely cannot recommend this clinic.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Let me start by saying I have the utmost respect for vets and their staff. Vet care is a tough…read moreprofession. I am a seasoned dog owner who has spent many hours and has had many visits to the ER over the years. However this last visit was brutal. We arrived at 830 am and didn't get fully seen and discharged for 12 hours ! 12 hours is insane to make someone with a sick animal wait. At least be up front on check in and say. You are likely looking at 5-6 hour wait. At least that way you can make a call and decide to not put your already sick animal through more stress. I get how triage works. Most pressing cases are seen first. But to have us come back into the exam room several times just to sit and wait for at least an hour or more each time is wild. The tech calls me and ask me if I've left and I say no I'm right outside and by the time I've come in they have forgotten about us and stick us in an exam room only to sit and wait another chunk of time. The vet was lovely and she helped diagnose my dog and set up a treatment plan. That was the only plus.