All three of my mom's kids needed to have yearly check up and shots. Thanks for taking care of her…read morebabies. The entire experience was wonderful and she mentioned her appreciation to understand all that was given to us and them. See you guys next year unless one of them plays with some wild animal and wants to come see all your lovely faces.

I would not trust this hospital, the management team cuts corners and is more interested in making…read moremoney than providing good medicine.

I have met Dr. Schwarzmann only once, but I could tell he is fully knowledgeable in his practice,…read moreand he is caring, compassionate and honest. The world is a better place with him in it. I look forward to him meeting my cat. Ann M.

We recently had to put our 10-year-old Husky down, and Thomas was very informed and insured us…read moreabout the process of euthanizing. He was very heartwarming and gave us time to say our final goodbyes. I highly recommend Thomas.

East Lake Animal Clinic has an experienced veterinarian/surgeon in charge and he has done wonders…read morefor my three little Maltese dogs advising on their care. His staff and their manager have been helpful even though there was a surge of appointments since people are taking their pest more to the doctor's office during Covid. What won me over is they explain what they are going to do and why, share their advice and options, and follow though. My rule each day is dogs first and they have the same care in mind for all pets.

The most unprofessional vet clinic on the Central Coast. Our team is not sure why they have…read moreattitude, but every person we've sent to this clinic has had the same experience. Corporate needs to clean house, starting with Dianna, the office manager. It's bad vet medicine, and when we discussed it, their answer was not to address our team's input from multiple fosters, but instead go on the defensive. After this last incident as a rescue we will not work with them. One of our pugs tested positive for Erlichia. This was verbally communicated to our transporter. First the front desk person said the pug had heart worm and this was later corrected by Dr.Padilla. No written documentation was delivered to the rescue. After 3 email requests, we received it. They sent home antibiotics with no written instructions or explanation. We will not use this vet practice again and will let their management company know as they are corporate. They need to clean house as the attitude and hostility is condoned by management. .

There's some difficulty getting in touch to make appointments, phone number is unhelpful.read more

Dr Mayer and staff ladies were amazingly helpful and caring! My first visit and I will be coming…read moreback Elizabeth, Charlie and Bibi

Very poor communication skills. Perhaps the lack of support staff and a physical clinic contribute…read moreto the failure to respond to my request to schedule an appointment for an acupuncture treatment for my dog.

I never expected to have a traditional Chinese Medicinal vet, but the McKays are neighbors who are…read morehighly recommended. They have been our dog' s vet for 3 years now, and they are fantastic! They are very thorough and systematic in their approach to medicine, and carefully explain benefits and drawbacks of holistic AND more conventional approaches. My dog has had recurrent UTIs and is now on a Chinese herb that has kept her from needing antibiotics for a year or so. In the meantime, they have given preventative medicine on a case by case basis, weighing the need before over prescribing heartworm and flea and tick meds. Gwen and George are consummate professionals who are kind, honest, and masterful in their work. Plus you will probably get a few bad puns if George can help it!

Poor communication overshadowed otherwise good veterinary care…read more The veterinarians at Aptos Creek Vet seem knowledgeable and kind. Unfortunately, our experience with the office staff was so frustrating that we won't be returning. About a month ago, we brought our cat in for an exam and bloodwork and spent over $500 to diagnose a thyroid issue. He was prescribed medication, which has worked very well. He has gained weight and seems happier. When we went to refill the prescription, the refill was rejected. When we called to ask why, we were told our cat needed to come in for additional bloodwork costing another approximately $250 before the medication could be refilled. That in itself wasn't the issue. What we asked, repeatedly in different ways, was: * Is this additional bloodwork a one-time follow-up? * How often will this testing be required going forward? * What should we expect the annual cost to be for managing this condition? We could not get a clear or direct answer to these very basic questions. Instead, staff repeatedly said "the vet requires it," without explaining the longer-term plan or costs. When we asked for clarification, we were told we must not have been listening during the original visit. As the conversation went on, it became more frustrating because no one would simply explain the monitoring schedule or expected annual cost, which is necessary to make informed decisions about long-term care. Even when the office manager got involved, the questions were still not answered directly. The situation escalated unnecessarily, and we were made to feel at fault for being frustrated after repeatedly asking for straightforward information. I really don't think we were the a$$holes here. If you value clear communication and basic transparency around ongoing care and costs, I'd recommend looking elsewhere.

They have extremely poor customer service, always put you on hold for 15 minutes to just check a…read morecalendar meaning it's a small request and doesn't take anyone else more than 30 seconds to do so.

the staff and doctors are the best! I really appreciate Georgias ability to get my dog and cat in…read more Shannon for treating them like her own and Dr. Wirga making sure they are happy and healthy. we miss them since moving but hope to one day come back to see them all. Denise, Phoebe and George

My crusty aging miniature poodle has been a client of Aptos Capitola Veterinary Hospital since…read more2020. I think we are "Furequent Flyers" at this point- the staff here have nursed Lorraine through tumor removals, teeth extractions, a dog attack, rampant diarrhea, and many, many vaccines. I feel that the care team at Aptos-Cap are kind and also very professional: They have always ensured my dog has access to the highest standard of care but are considerate and non-judgmental when I decline procedures or ask for cheaper alternatives (e.g. declining an echocardiogram and sticking to x-rays and careful monitoring of my dog's heart condition). I've had the pleasure of working with all three veterinarians at the clinic and each of them are cost conscious, reminding me of prices as they build the invoice and suggesting strategies for meeting my needs. For example, they determined that my very anxious dog needed a sedative (gabapentin?) for a procedure and Dr. Hage explained to me the steep price difference between intravenous versus the slower but cheaper oral option. My dog is on multiple medications and they have happily given me paper-copies of the prescriptions to buy my meds at wholesale pharmacies. All the techs I've had are very gentle and patient with my dog (shout-out Trish!). Their new clinic is *noice* and feels exceptionally clean. Georgia at the front desk is the sweetest but on top of it with last-minute requests. No complaints about costs... Vet care in California is extraordinarily expensive across the board and Santa Cruz County is one of the most expensive places in the state to live or run a small business. I waited in long long lines at the free monthly vet care clinics when I was younger. You get what you pay for.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Is the wait usually long? Yes (and it would be great if they could get more vets on site). But I…read morethink it's important to remember how difficult it is to be an emergency vet/tech/and support and try not to lose perspective. People in this field go into this field because they care - more than most- and they deal with and see a lot of really hard situations on a daily basis. Every time my husband and I have been here (with at least four different pets through the last 10-15 years ranging from mild to very serious) the care and veterinary expertise has been very good. I'm grateful for that! I hope they can get the support they need so they can help our communities' fur family members effectively and efficiently.

Excellent service- really cares about the animals. Excellent response time…read more Been having him as my vet for over 10 years. No need to go to a clinic and sit and wait in uncomfortable chairs with sometimes too much animal odors in the room. Also saving lots of $$$ as there is less overhead. Tom does it all except major surgeries.

I have visited this location twice to donate items. On the first occasion, the store was closed,…read morewhich is understandable. During my second visit, approximately ten minutes before the scheduled opening time, I attempted to open the door. A staff member was seated at the counter, on the phone, with a dog in her lap. She made direct eye contact with me, then looked away and continued her personal conversation without any acknowledgment or indication of when the store would open. While I did not expect immediate entry, a basic level of common courtesy, such as a wave or a brief indication of the opening time, would have been professional and would encourage future business and donations.

I GOT A CAT !!…read more Weird, right ? But I started talking to myself and I'm single, and I made up an imaginary cat named Schroedinger (neat, right ? is he real or is he fake ? open the box !). That's when I realised it's just time to get a real cat. I'd been stalking these stupid Siamese cats named like Zepyherwhyndd and Galaharadieal and even though they were named after Dead Can Dance songs and STDs, they were stupid expensive. Pretty sure my old Siamese cat came from Andy's Pet Store or something shady like that. She was a good cat. Cats should be cheap, there's so many of them, but I was picky and I wanted to basically clone the cat of my childhood. RIP Nosey Meowy C. After stalking the PetHarbor.com listings, checking out the tore up Amy Winehouse Siamese cats all over the South Bay, and thinking about giving up food so I could buy one of Call of Aaemoenae and Chelapeladrox's offspring, I FINALLY found my little princess at the Watsonville shelter ! They are part of Santa Cruz County Animal Services, but sorely understaffed. I called for about three hours straight before someone answered, and when I told them I found the kitty I wanted to meet online (her name was, appropriately, Kitty) they made a note in her profile. When I told them I was going to come all the way from Campbell the next Saturday, they put a hold on her so I could get to meet her before anyone took her. I was very appreciative of that ! When I came to the shelter, there were tons of children around and I told the receptionist that I was there to see Kitty. She confirmed that I was the one who called, and then I filled out paperwork and waited for the excitement to die down so I could meet her (she wasn't into noise or kids). It was seriously love at first sight, I started crying as soon as I saw her. She's really tiny (about five pounds) and she was completely dwarfed by the HUGE soft cages they keep their cats in. There are very caring docents that play with the animals, and they socialize them all together (if appropriate). My little kitty was the sweetest thing, and when I brought her home ($95 adoption fee for adult cats, free checkup at the vet too), she snuck all around my house and was interested in everything. So I changed her name to Clarice. Teaching her to use a gun.