I have met Dr. Schwarzmann only once, but I could tell he is fully knowledgeable in his practice,…read moreand he is caring, compassionate and honest. The world is a better place with him in it. I look forward to him meeting my cat. Ann M.

We recently had to put our 10-year-old Husky down, and Thomas was very informed and insured us…read moreabout the process of euthanizing. He was very heartwarming and gave us time to say our final goodbyes. I highly recommend Thomas.

The most unprofessional vet clinic on the Central Coast. Our team is not sure why they have…read moreattitude, but every person we've sent to this clinic has had the same experience. Corporate needs to clean house, starting with Dianna, the office manager. It's bad vet medicine, and when we discussed it, their answer was not to address our team's input from multiple fosters, but instead go on the defensive. After this last incident as a rescue we will not work with them. One of our pugs tested positive for Erlichia. This was verbally communicated to our transporter. First the front desk person said the pug had heart worm and this was later corrected by Dr.Padilla. No written documentation was delivered to the rescue. After 3 email requests, we received it. They sent home antibiotics with no written instructions or explanation. We will not use this vet practice again and will let their management company know as they are corporate. They need to clean house as the attitude and hostility is condoned by management. .

I went in on a Saturday at 3pm, staff was helpful and friendly. I was in and out so fast. Alex is…read morefantastic, explained everything and wasn't pushy at all. I will definitely be back again.

There's some difficulty getting in touch to make appointments, phone number is unhelpful.read more

Dr Mayer and staff ladies were amazingly helpful and caring! My first visit and I will be coming…read moreback Elizabeth, Charlie and Bibi

Very poor communication skills. Perhaps the lack of support staff and a physical clinic contribute…read moreto the failure to respond to my request to schedule an appointment for an acupuncture treatment for my dog.

I never expected to have a traditional Chinese Medicinal vet, but the McKays are neighbors who are…read morehighly recommended. They have been our dog' s vet for 3 years now, and they are fantastic! They are very thorough and systematic in their approach to medicine, and carefully explain benefits and drawbacks of holistic AND more conventional approaches. My dog has had recurrent UTIs and is now on a Chinese herb that has kept her from needing antibiotics for a year or so. In the meantime, they have given preventative medicine on a case by case basis, weighing the need before over prescribing heartworm and flea and tick meds. Gwen and George are consummate professionals who are kind, honest, and masterful in their work. Plus you will probably get a few bad puns if George can help it!

Setting up the appointment was a breeze for my little buddy, Beau., for his check up and his…read morerabies shot. They suggested a 3yr which is better and much more covenant. Dr Wilson was an absolute pleasure, very informative, answered all my questions and made Beau feel relaxed and comfortable. I will continue to have all Beau's veterinary needs performed Aptos-Creekside, because of the professionalism and their genuine concern for the well-being of your pet.

Hello my names is Jill Lander and my dog and cat have been patients here for 12 years. My…read moreunderstanding is that unfortunately the practice has been sold to a corporation. I recently had a HORRIBLE experience with my 12 year old German shepherd. We were out of the country on vacation and our dog became very sick with diarrhea and our boarder brought her in to Aptos Creek. They were HORRIBLE- claiming they had never seen the dog and denied seeing her. I even produced all her twelve years of care there and the tens of thousands we spent. They didn't care- claimed they never knew the dog or had seen her. I was astounded and let the receptionist know how angry we were. Her response was to hang up on us. Then UNBELIEVABLY the vet called me in Paris yelled at me and FIRED us. Stupidly I begged them to keep us and she refused. We were mean to her receptionist? The boarder nursed her through it until we returned home and picked her up. We are now taking our vet business elsewhere. BEWARE of these people they are not the same. They fired all the old personnel and brought in new people. I ADAMANTLY do not recommend these folks. Their attitude towards people and animals is poor.

My crusty aging miniature poodle has been a client of Aptos Capitola Veterinary Hospital since…read more2020. I think we are "Furequent Flyers" at this point- the staff here have nursed Lorraine through tumor removals, teeth extractions, a dog attack, rampant diarrhea, and many, many vaccines. I feel that the care team at Aptos-Cap are kind and also very professional: They have always ensured my dog has access to the highest standard of care but are considerate and non-judgmental when I decline procedures or ask for cheaper alternatives (e.g. declining an echocardiogram and sticking to x-rays and careful monitoring of my dog's heart condition). I've had the pleasure of working with all three veterinarians at the clinic and each of them are cost conscious, reminding me of prices as they build the invoice and suggesting strategies for meeting my needs. For example, they determined that my very anxious dog needed a sedative (gabapentin?) for a procedure and Dr. Hage explained to me the steep price difference between intravenous versus the slower but cheaper oral option. My dog is on multiple medications and they have happily given me paper-copies of the prescriptions to buy my meds at wholesale pharmacies. All the techs I've had are very gentle and patient with my dog (shout-out Trish!). Their new clinic is *noice* and feels exceptionally clean. Georgia at the front desk is the sweetest but on top of it with last-minute requests. No complaints about costs... Vet care in California is extraordinarily expensive across the board and Santa Cruz County is one of the most expensive places in the state to live or run a small business. I waited in long long lines at the free monthly vet care clinics when I was younger. You get what you pay for.

This review has been a long time coming…read more Years ago, I brought my 12-year-old cat to Capitola Veterinary Hospital to see Dr. May after he developed severe neuropathy and could barely walk. We were good, loyal clients of this clinic and spent thousands of dollars over time on visits, diagnostics, and care. After reviewing his bloodwork, I was told it might be time to consider putting him down. I chose not to accept that. I took him to UC Davis and Pacific and Santa Cruz Veterinary Specialists, where he was correctly diagnosed by both places with diabetes--a basic and treatable condition that had been missed. With proper treatment, I managed his condition successfully for four more years. He lived until 17 and passed from oral cancer--not the condition I was told was essentially the end. Those were four incredibly meaningful years with a cherished family member that I almost lost prematurely based on that initial recommendation. Fast forward to recently--I brought my new kitten in for vaccinations, not realizing this was the same clinic (now Aptos-Capitola Veterinary Hospital) I had previously decided to avoid. Unfortunately, the experience reinforced my decision. I requested that vaccines be administered in the tail, which is supported by the 2020 AAHA/AAFP Feline Vaccination Guidelines to reduce risk and improve outcomes in the rare case of injection-site sarcoma. Initially, there was no objection, and the veterinarian was able to administer the first vaccines calmly and without stress. However, when the technical staff struggled to administer subsequent vaccines, the tone shifted completely. Instead of handling the situation professionally, they blamed me for making an "unusual" request and suggested I was causing unnecessary difficulty. What was most unacceptable was how I was treated personally. The staff spoke to me in a condescending and dismissive way, at one point implying I didn't understand English. I have lived in the United States for 25 years and have worked in professional roles in the tech industry. That comment was both inappropriate and offensive. Between a past failure to catch a basic diagnosis--despite extensive testing--and a recent experience marked by poor communication, lack of professionalism, and disrespect, I cannot recommend this clinic. I strongly encourage others to seek second opinions and advocate for their pets.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Is the wait usually long? Yes (and it would be great if they could get more vets on site). But I…read morethink it's important to remember how difficult it is to be an emergency vet/tech/and support and try not to lose perspective. People in this field go into this field because they care - more than most- and they deal with and see a lot of really hard situations on a daily basis. Every time my husband and I have been here (with at least four different pets through the last 10-15 years ranging from mild to very serious) the care and veterinary expertise has been very good. I'm grateful for that! I hope they can get the support they need so they can help our communities' fur family members effectively and efficiently.

Excellent service- really cares about the animals. Excellent response time…read more Been having him as my vet for over 10 years. No need to go to a clinic and sit and wait in uncomfortable chairs with sometimes too much animal odors in the room. Also saving lots of $$$ as there is less overhead. Tom does it all except major surgeries.