I had a thyroidectomy yesterday, with Dr. German. He is beyond amazing. From the moment I met him and consulted with him, he was very thorough and answered every question that I had. I never had any lingering questions either because before I would ask, he would address it all. He is catering to his patients and he is an amazing doctor, no questions asked. He genuinely cares for all of his patients which is also hard to come by nowadays. When I had my surgery yesterday, he made sure that I was good from the very beginning to the very end when he walked me out when my ride came to pick me up. He made sure that I was good and in the car before he went back inside, which is also RARE since I've never had a doctor do that when they're back to back with surgeries. He took my concerns very seriously when it comes to my voice and scars that can form, and he actually brought up a whole plan about my fear of ugly scars and what we can do to prevent keloids forming. I would recommend him to anyone who needed an ENT. Not only is he caring but he is very attentive to his patients. And everyone deserves doctors like Dr. German. Also, the workers in the front and nurses are also super caring as well. I had a pre-op appointment but I was really busy that whole entire day, which means that I had to be in and out (I would have canceled all of my future appointments that day if I was really concerned about my doctor but there was no need since I trusted him completely). They made sure to let the doctor know and Dr. German came and talked to me ASAP knowing I had another appointment I had to attend to which was all the way in Monterey. Overall, I genuinely recommend this place to everyone who needs an ENT. Especially Dr. German. Idk about the rest of the doctors but Dr. German probably speaks for all of them, that's how good of a doctor he is. Ask for Dr. German! read more

Well, you can tell "Jem" must work there cuz her review is the only positive one. My review here is for the ladies at the front desk. You guys have ZERO customer service skills. Completely ignore patients and when patients have to ask questions, it is clear they are disinterested and bothered. I then called for follow up and the phone rang for over 6 minutes. When they finally did answer the phones, they immediately said please hold. In total I was waiting for over 10 minutes! I then asked to speak to a supervisor but supposedly she wasn't there and was supposed to call me back (which never happened). This business should take these reviews serious. Your staff is consistently given negative reviews and something should be done. As far as the doctors go, I went here and saw Dr German who was great. No complaints for the doc. read more

I added a review for DR ROBERT BLOCK on a separate page here please go check it out But I am adding a review here as well because it needs to be noted that this practices has the worst staff and their monterey office is not much better. The women seem to have trouble doing the least task and constantly redirect and are unhelpful in whatever circumstances they can be automatically. The doctors in this practice really need to do some management and correct their staff. It makes me want to never go back to their office again. read more

Only giving this place two stars because the doctor took his time didn't think that he was in a rush and listen to everything I had to say BUT the two receptionist the front are so unprofessional and made me feel uncomfortable 1. they didn't greet 2. Was sent a link to fill out paperwork ahead of time but when I got there, made me fill them out again I don't understand the point of that. 3. As I was walking out, they were talking about another patient treatment in front of me and one of the ladies said ewww that's gross. read more

Totally incompetent at scheduling appointments! I called at 10 am to make sure my mom's appt was at 10:30- they said yes. I had been cancelled at the front desk 3 times before so now l check. We got there checked in and waited half an hour only to be told the doctor wasn't in today. While waiting l got a text confirming the appointment. Another patient had been waiting an hour and had to leave to go to work. Completely unacceptable!! read more

Came here for the first time and let me start off by saying Dr block is amazing! Very good recommendation that he gave me for my son's care. However, front desk girls were very unprofessional, as I was waiting to get checked in, two front desk girls began talking really negative about the patient they were previously helping, they began saying cuss words when referring to him, being really loud and laughing. I will be returning to see Dr block but front desk really needs to work on professionalism.. read more

I love the staff, they go above and beyond to help my son feel comfortable when he arrives to when we leave the office. Dr. Trapp has helped my son and continues to give Quality care. read more

Their office staff needs to go back to school for at least 20 years! Dr. Nowak fabulous and well educated.

I have never left a Dr office more infuriated in my life, and that's not an exaggeration. I was referred to Dr German for tinnitus, hoping to get some answers as to why it developed. I waited 45 minutes past my scheduled appointment time to be called back, only to have spent maybe 5 minutes with him. I get seated in the exam room, he talked to me for a couple minutes and said hmmm go do a hearing test. I'm now placed in a hallway for another 10 minutes to then be taken to the hearing test room. The test was quick, and the nurse said I have excellent hearing and sends me back to wait for Dr German. He comes back into the room, doesn't even close the door!!! And says welp.... You have excellent hearing I don't know what to tell you. I told him, I came in here knowing I could hear a mouse fart in church, why are my ears ringing?!? I proceeded to explain I am anemic and asked if there was any correlation. To which he responded, I don't know anything about that but what're you doing to correct the anemia? I said I'm actively receiving iron infusions but that's not why I am here, did you not look over my chart before you walked in to diagnose me? His answer was... get a noise machine to have in your room and your brain will adjust to the ringing sound. When I tell you I was DUMFOUNDED at this response! He offered zero insight as to what may have caused my recent tinnitus, and he walked out!! No follow up, absolutely NOTHING. I have never felt less cared for by any Dr than I have with Dr German. I would never recommend that office to anyone, because you will not receive adequate care, nor will you be given any time. This was an absolute waste of my time, and now I will need to be referred to a Dr who actually cares. Never, ever go there. read more

Very pleasant visit with Dr. Nowack. He was thorough, friendly and knowledgeable! The receptionists were helpful in getting us seen last minute as we were visiting from out of town. 10/10 read more

Dr Nowak was very polite . The ladies upfront were very helpful and told us exactly what needed to get done . The wait was 13 minutes and paperwork was simple . Gave enough information to us of what was needed and asked and appreciated his help ! Very clean office as well . read more

I would never recommended this place to anyone. The first issues I had with them that I was willing to overlook was that they were an hour behind every time I had an appointment. I can understand busy days and maybe it happening once or twice but having to take time off of work and then realizing I could've left work at my normal time and they still wouldn't have called my name yet only to be seen for a few minutes was very frustrating. I am thankful that I was able to get my tonsils removed however everything seemed to go down hill after that. I was not given any awareness that insurance would not be covering a majority of my surgery until I received a huge bill. Mind you, I didn't receive any of the bill notices until I was being harassed on the phone and I told them they had my address written down wrong. So I received a final notice bill, got on a payment plan and thought everything was fine. I asked for the payments to be taken out automatically every month on the 17th. The next month came around and no payment taken out. It took me two days, many voicemails and calls later to get ahold of someone and they said auto payment was never set up. Fine, so I paid for that month and asked that it be set up for the 17th of every month and they said that was completed. Two days later they withdrew a second payment for the next month. Called again and they said they set up auto payment for the 20th of every month so I had to pay twice that month. Now fast forward to my last payment. I thought great this is the last one I'll be done dealing with them. So the payment comes out on the 20th. And then the 21st, 22nd, 23rd. I finally reach someone and they said they didn't know why it was going that but rest assured they removed my card info and refunded the other payments. Well they didn't remove my card info because on the 24th another payment withdrew. I will never recommend this place to anyone. The unneeded stress they gave even though I was making my payments on my end is ridiculous. They will harass you endlessly but the second something goes wrong on their end they will make it difficult for you to ever reach a person. read more

I am Dr. German's patient myself and I took my son to Dr.Nowak. Both the doctors are amazing, polite and knowledgable. Front desk is efficient. Maria in scheduling is very professional. Trust this facility read more

I respect and like Dr Awerbach immensely but their billing practices are BEYOND anything reasonable. They sent me no statement and then harassed me endlessly. I spoke to billing requested statement but got nothing but further harassment. Then i went to the office HAND DELIVERED the payment of $38 and then ten days later, they continue to harass me. Its unconscionable. I am done treating at this office and will never return. I OWE YOU ZERO. Your billing dept is inept and oppressive. I am blocking you for eternity. Its always only about money for too many physicians. read more

This place takes for ever to call after you arrive. The doctors are really good , but just the waiting time sucks.