We hired this company to produce custom uniforms for our gym, including multiple shirt styles,…read morecolors, sizes, embroidery, and detailed printing requirements. Before placing the order, I made it very clear to Moonty that this was a detail-oriented project. We provided organized artwork, visual examples, and a detailed spreadsheet outlining exactly what was needed. We even put two different sets of uniforms in two different bags-- Moonty assured us that everything could be handled and completed by a specific date. Unfortunately, the biggest issue was the complete lack of attention to detail. Despite having clear instructions, the final products did not match what we requested. Designs were incorrect, colors were wrong, and numerous details were overlooked. Out of 50 shirts, 19 had errors. We spent a significant amount of time organizing and communicating our order, only to receive products that did not reflect the instructions we provided. The project was also not completed by the promised deadline. We were given a specific completion date by Moonty, but the order was delayed. Throughout the process, we were told about other priorities such as Father's Day, graduations, and World Cup-related orders. While we understand that businesses get busy, customers should not be promised timelines that cannot be met. To make matters worse, we were originally quoted one price, but when my husband arrived to pick up the order, the price had increased! The same thing happened with hats we brought in for embroidery. We were told they would be ready by a certain date, only to be contacted at the last minute for information that had already been provided and then charged more than originally discussed. What was most frustrating was the lack of accountability. When we pointed out the mistakes, Moonty told us it was not his responsibility to review the spreadsheet we provided. That response was BAFFLING. We created the spreadsheet specifically to ensure accuracy and avoid mistakes. If detailed instructions are not being reviewed, then what is the purpose of providing them? We were patient, accommodating, and understanding throughout the process. Mistakes can happen. Delays can happen. But when an order is delivered late, nearly 40% of the shirts are wrong, the designs don't match the approved vision, prices change unexpectedly, and no meaningful effort is made to correct the issues, that's a serious PROBLEM! Moonty wasted our time and money. If you have a simple order, you may have a different experience. However, if your project requires accuracy, organization, attention to detail, and accountability, I would strongly recommend looking elsewhere.

Customer service is awesome He help to the way what I want…read moreand how I wanted to have print on my shirt and plus his input

Amazing customer service. Quick turnaround on what I needed done. Reasonably priced very convenientread more

Fantastic embroidery! Wide selection of fonts and thread, as well as prints for shirts and hats…read more Selection is wide! Mark and his associates were super nice, accommodating, and easy to work with. I will definitely be back and highly recommend them!

Pretty terrible experience. I tried to set up an order I was…read morehoping to pick up 5 days later. This was already considered a rush order that came with additional fees. After spending almost an hour setting up an order on their website (with an AI assistant constantly trying to push stuff on you), there was no confirmation email. I called the next day to see if the order got through. A sleepy gentlemen answered the phone and mumbled apathetically that he'd check and get back to me. He never did. I left a message the next day, asking for a call back to find out if my order had come through. I got a text on my phone the next day, reading: "Thank you for reaching out to The Best Screen Printing company. Please send us your design, when you need it by, size breakdown and quantity for your order at sales@tbsp.la to get a free quick quote.". So we were back to square one, with 3 days just out the window. I emailed them and explained that I had submitted an order through their website days earlier. They emailed back and said they wouldn't honor that order. They told me if I wanted to pick up any t-shirt by Monday, they'd use a lower-quality (!) t-shirt and charge an additional $20 above the additional rush order fees they had already added. I never write reviews, but here I felt compelled to.

The most horrible screen printing company I have ever done business with in my entire life. Instead…read moreof addressing the issues and how they damage hundreds of dollars worth of my hoodies with their careless employees, they ask yelp to remove my review. So here it goes again, even better this time. I have been dealing with this company for over 4 years. They were pompous and arrogant the entire time I worked with them. They have no regard for their customers and they're only looking to make money. They have blatantly printed my stuff wrong multiple times, but I have worked with them and been patient with their printer for the sake of my business. I had an order of hoodies printed for some big celebrity clients, and they were the same hoodies I've been printing with them since 2020. I had other hoodies in the order, but this one in particular was the one that got damaged. In this industry men don't respect women at all, and they expect us to just do whatever they say and take whatever they give. The damage hoodies, I'm referring to were printed as a set of five. The print was blatantly wrong and crooked, completely not centered, and he was so rude about it. The ONLY printer in their company that knows how to print is so careless with everyone's order that you literally have to just hope and pray your order is done right. The owners of this company do not care about anything but money and they especially don't care about the employees. That's not an excuse to treat people poorly and take peoples hard earned money. The customer service is horrible, the attention of detail is horrible, these people are just money hungry, arrogant business owners. The people that run this company have no idea how to print anything and all they look for is mass orders of basic printing, so that they can get their money out of people and go onto the next client. They have no structure in their business and they are extremely rude to women. If you are a woman and you go in there, they expect you to be brainless, even when they're wrong about how to run their own machines. This experience with them over the past couple years has been a nightmare ever since they fired the actual people who actually cared about their customers and took the time to make sure the work was done correctly. In the middle of the pandemic, they fired so many hard workers and it was really sad. I am permanently disabled, and the discrimination that I have dealt with in this office has been nothing less than stressful while trying to recover from surgery and run my business. They don't even have an office anymore that clients can come in. I spoke to the sales person and he said that he was at home and that he couldn't tell me who the boss was-- which is a lie. When you go to drop off your orders the shop is dirty, there's paint everywhere, there's no organization. The work environment has not been good for a long time, but due to business needs, I made sacrifices and did whatever I could. I've referred this company to so many people and I regret doing so because they are horrible people.

BEAUTIFUL RESULTS! Amazing communication and affordable! My mom loved her scrubs!! THANK YOU!!!read more

Has holiday embroidery done to personalize gifts and family stockings: 1 baby dropseat sleeper, 1…read moreadult dropseat Christmas pajama, 1 dog stocking, 3 family Christmas stockings -- everything turned out perfectly! Happy customer!

Amazing prices and old school customer service!!…read more Melvin was awesome!! I was looking for the Bixby knolls national park merch for a birthday gift. He was able to make a shirt with a super fast turnaround time, like one day. He's super easy to work with and really takes the time to make sure you get what you want. I had a slightly hard time finding them from the back (entrance is NOT on Long Beach blvd but behind on Virginia) as the sign on the sidewalk was covered and I was looking for a big blue sign similar to the front. They make anything and everything here!!! Definitely keep them in mind if you need merch made for birthday parties or bachelor/ bachelorette parties, Christmas gifts...

Super friendly service. Prices are comparable. Quality is good. I can't say enough about how…read moreexcited I am that they're in this neighborhood!

Great service! Gave me exactly what I wanted and a quick turn around for a graduation. It was a…read moresmall order, I appreciate it all

I don't even know where to start. The family team that works there is AMAZING. They have helped me…read moreout on multiple occasions with incredibly quick turn around times (almost over night). Their prices are great and they do great work!! Tania is communicative and on top of it! I will use them over and over again.

Long Beach Direct to Garment is second to none. Many companies rather work small runs. This…read morecompany is flexible. They are fast. What Iike most about them is they printed my one t-shirt on very high quality T-Shirt. It wasn't your typical Gildan or Bella Canvas. It was an expensive high quality t-shirt. I had friends who work in printing confirm that it was quality shirt. While printing on top of the line quality shirt, they didn't charge extra and delivered a great shirt and low price. The communication is great. I am serial texter and emailer. We were able to discuss my request by email and I followed with phone call. If you ever need shirt, I reccommend that you contact Lance at Long Beach Direct Garment Printing

Can't say enough good things about my experience…read more Overall cost couldn't be beat for any other local printing! Turn around time was very fast at no additional cost(I needed ASAP for an event) The shirt graphic have lasted and endured many washes Lastly Kyle was awesome! Responsive and friendly, understood what I wanted and provided a great product!

I recently coordinated an order for a conference with MAMO Merch and they made the entire process…read moreso smooth and easy! Choose from their in-house inventory or provide your own blanks, share your design or logo, and describe whether you need printing or embroidery (the latter may take up to a week). We brought our own grey crewnecks and I simply emailed MAMO the company logo we wanted embroidered on the top left of the sweaters. They digitized the logo for a one-time fee of $30, then shared a photo sample of what the embroidery would look like at the size we requested. Devin helped me coordinate and was very clear throughout the process regarding timelines. Having worked with a fair share of printers for different events, I was really impressed with the quality and pricing MAMO offers - plus, they are conveniently located close to the Long Beach convention center. I'd highly recommend them for projects requiring local pick-up! With the size of our team, we definitely didn't need a bulk order of 500+ items, so it was great to be able to request services for a small quantity. We even got some compliments at our conference!

Such kind and knowledgable staff. My 9-ball team couldn't be happier with the result. Thank you so…read moremuch, Tanya and Devin! I will 100% be back.