I highly recommend Central Auto Group. The employees are super nice and friendly and answered every single question I had with a smile! I will definitely bring my family and friends here for a car! read more

My girlfriend bought a car there in February, 2015. A week later, the transmission starts slipping. She brings it in and they "diagnose it" and it "passes all their tests". Less than a week later, the transmission dies while en route to the store. 3 months at the dealership, she finally gets the car back, and less than 6 months later, the transmission is going again. She brings it back in, and they've stated they've run their tests and test drove it on the highway (where the slipping happens most, as well as the lack of shifting and high revving), but the odometer was barely moved. The day after it was returned (yesterday), they call up and ask what her car was there for or if she just purchased it - he doesn't know because "his employees didn't leave good notes". You can't document things that weren't done. Here's the voicemail: https://youtu.be/nPTIWG5TQgA They also refuse to talk to anyone who isn't the car owner (even with the owner present) because they dislike getting called out, and when they do, they claim you're threatening them and hang up instantly. Poor customer service all around, poor quality automobiles. Avoid. read more

I visited this dealership on June 11, 2016. There was a used Frontier which perked my interest. At first, everything seemed fine. I was pre-approved with Capital One. I asked the dealer if they accepted Capital One financing. Three separate employees, including the Sales Manager, told me yes. One employee stated that they not only accepted Capital One financing, but that they could get me an even better rate. I am well aware that interest rates are largely dependent on my credit score. Capital One, after entering all of the truck's information, quoted me at a rate of 7 - 8%. After we agreed on a price, the salesperson told me to go relax at home, and he would call me when the financing paperwork was ready. I was super excited, and ready to purchase. The salesperson later told us to arrive at 3:00 PM. We showed up at 3:00 PM (on our anniversary, mind you), and were seated in a waiting room. Our salesperson told us that he would be leaving at 4:00 PM, but that the rest of the staff would take good care of us. I've never had a salesperson leave me before finalizing a purchase. It just seemed unprofessional - that should have been a sign of what was to come. The Finance Manager called us to her office at around 4:15 PM, but only after trashing the last customer she spoke to. I was appalled, but tried to ignore her rude nature. When we sat down with the Finance Manger, she quickly jumped to a 72 month payment proposal, at a rate 3 - 4% higher than what Capital One had quoted us. I asked what had happened with our Capital One application, and she told me that the dealership does not use Capital One, after three separate employees had told me otherwise. She went on to say that she had been doing this a very long time, and that this is the best rate we are going to get. We walked away from the deal. Our salesperson promptly texted us. He asked if everything was alright. I said no. I was pissed that three separate employees had lied to us, and that the Finance Manager hadn't even tried to process our Capital One pre-approval, as if we were just supposed to settle for her proposal because she allegedly knows best. I was then told that he would get us our quoted rate. I told him I know that some of this comes down to our scores. He adamantly declared, again, that he would get us our original rate. I began to feel a little better, even though we had wasted much of our anniversary on a dead end deal. Three days later, the salesperson texted me. He said that the rate offered was the best that they were going to be able to do. He dropped it to the dealership's buy rate, which was a fraction of a percent lower than what the Finance Manager had offered us. The only difference was they decided not to mark up the rate that their bank had offered them. I asked if he had tried to process the Capital One pre-approval. They still had not. I, again, was being told to settle for a rate that was 3 - 4 % higher than a quote I had in front of me. The salesperson tried to reassure me that I was receiving a good deal because he is the owner's son. I felt as though flaunting that was a bit inappropriate, and like he was trying to turn this into a pissing contest. I wouldn't have been so offended if they had just tried to process the pre-approval, but they have refused to even try. I affirmed with Capital One that any dealer can submit an application to them. They must be receiving a kickback from Wells Fargo. Why else would there be hesitance to save your customer potentially 3 - 4%, and complete a sale? I was ready to buy, if they had just tried. They're just being greedy. This place is willing to say anything to try to make a sale. I can picture them trying to tell me they submitted an application to Capital One, just to shut me up so I'd maybe settle for their rate. Even if they fixed this, I wouldn't be able to trust them again. It's too bad for them - I trade in a vehicle every three years. If they had treated me right, they could have made some money off of me. The Sales Manager said he would call me yesterday, and that he didn't know why they just won't run the application. He never called back. read more

I wanted to lease a VW from them and I left a deposit so they can get me the car that I wanted. Days after I paid the deposit, they changed the terms that we agreed by shortening the lease term and raising the monthly payments on the lease. I refused to take the new deal and now they don't want to give me the deposit back. read more

Dishonest dealership. Is posting cars as new on other websites when in fact it is a used car. Also states one price but when you speak to them about it they raise the price. Shop somewhere else. read more

Went there today to look at and purchase a VW sportwagen. The lot is small, no problem but almost every car has a huge amount of bird crap on them. Walked the lot for 20 minutes looking at cars and nobody said a word to us. Ok, but then we saw a sales guy putting a marker pale on a golf GTI. My wife said hello and he responded with a hello... That's it! Ok go inside and see another salesman, my wife asks him one question that he doesn't know the answer to and then excuses himself to use the telephone last we saw of him for ten minutes, when we walked out the door. Desperate to talk with someone about a new VW we drove to Auburn, MA and closed a deal on a 2015 Golf wagon. Sad excuse for a car dealership, glad sales are so good they can watch customers walk away....meanwhile whoever was buying the GTI know the guy took your car to get gas and left the lot like he was at the racetrack from Central VW to Shell which is pretty close for the speed display we saw.... read more

I must say I purchased a car there a Hyundai ....a while ago 2 years maybe...I have had excellent sales and service...5 stars maybe six......this past weekend I was tossing around the idea of trading in for a Mazda cx-5 ....the salesman and the whole team even the managers were nice and low pressure... I was able to purchase the cx-5.....just not the right time for me ....however I was treated with true professionalism and when time is right I will be back to central auto group read more

Came here today in search of a cheap vehicle with low miles left with a brand new Jetta with 4K miles on it and got almost 10k off the MSRP of the vehicle. My salesman Brian was extremely nice and helpful. He also let my family test drive another car and took up at least 2 hours of his day and he was not even annoyed by it! He was very helpful in my search and with getting me a loan for my car. I love my new car and loved the experience I will definitely return to this Volkswagen dealership and will ask for Brian again! read more

If I could put a 0 I would. I went there back in April to buy a car for my wife. I wasn't very educated on lease vs finance so I was going to finance my wife's car. The sales person educated me a little bit on what the benefits of leasing were. One of the benefits, not having to pay property tax on the vehicle because we did not own it, was one benefit I couldn't pass up! So I chose to lease the car. Now fast forward to a couple days ago. I get a bill in the mail from Hyundai Motor Finance stating I have until March 16th to pay the taxes to them or any payments would go towards it until it was paid off. Which means it would put behind on payments and risk taking the car. I was very upset because I specifically asked the sales person word for word. "Will I have to pay the property taxes if I lease the car?" Because if I will be responsible for them I will just finance the car". So I put a review on Facebook and was immediately blocked. My wife puts a review and same thing blocked. They finally reach back out to us and tell us they will call us. Great! Maybe there is a solution to this. The GM Jeff Wilson calls, I miss the call, and call him back within 10 min. Except this time he hangs the phone up early twice and sends me a text stating he will call me back in the afternoon when the owner gets there. No phone call all day, not yesterday or today. So if your thinking about buying a car from them and you are reading this. Think again about the customer service you will get. I am not naive and am in the car business also. I would never treat a customer this way. Moral of the story. They will lie to you over and over and over. read more

I bought a new 2016 Elantra over the phone given it was a great price and I was told it had no miles on it. After giving a deposit a sales manager called and explained the car was driven by their service manager and had 4900 miles on it. They would not reduce the price further and refunded my deposit. After speaking with the General Manager he understood we had an agreement for a new car with virtually no miles at a price. They are now looking for find me a comparable vehicle at the agreed upon price. read more

I have been having problems with the starter in my 2012 Hyundai, so when my car decided to stop working while I was driving from Massachusetts to Connecticut I had it towed to Central Auto in Plainfield. When I called the next morning, I was told that my car was turning on and that everything was working just fine but that they would check it out and keep working to figure out what had happened. The person that I talked to, Don, was great. He called during the day to keep me updated on their progress and was as helpful as he could be. In the end, they were not able to figure out what the problem was, but they certainly gave it their best effort! I would highly recommend going to Central Auto for any problems with your Hyundai. read more

The worst dealership ever i have been dealing with dealerships for 30+ years have never dealt with a dealership like Central Auto Group do yourself a favor dont give them even 5 min of your time. read more

We have had the worst experience buying a new Mazda CX5. The car was misrepresented and the dealership would not correct the problem. After settling on a replacement car with a deposit and sales agreement, the dealership refused to honor the agreement continuing to try to get more money out of us. It is now at the hands of a lawyer, and will soon be a complaint at the AG office. read more

My wife and I just purchased our second vehicle from Central Auto. Each time they have been friendly, courteous, and professional. They have delivered exactly as promised on each vehicle, even finding A vehicle at another dealership when they did not have exactly what we were looking for. We can't say good enough things about this dealership. Will definitely be returning when looking for our next vehicle. read more

I'll add my two cents to support the one star rating. My daughter was looking for a newer car, and not knowing any better, we ended up at their Hyundai building. The salesman Joe did an adequate job in showing her a couple of brand new models, even though we specified a 2017 leftover. When she chose the car that she wanted, we began the finance portion. She traded in her older car, which they were going to pay off. What they failed to mention, except for a form that was mixed in with the rest of the pile, was that they have up to 30 days to pay off the trade-in. She was told by the finance manager that the trade in would be payed off within 7 days. Well, the check from the dealership went out much after the time came for the next payment on the trade-in. So late, in fact that the dealership had to call for an updated payoff. After all of this happened, we went back to the dealership to try to get the payment back. After much deliberation, they admitted that it was their mistake and cut a check to replace the money she lost. Oh, and by the way, the employees that caused this mess had already been terminated. I guess we weren't the only ones who had issues. read more

Our family purchased from Central Auto Group 4 times, and the first three times were average experiences. Because it is near our home, it was convenient for service so we continued to purchase. Our most recent experience was a nightmare, and not only will we never purchase there again (we purchase an average of 2-4 cars every 2 years including our extended family), but I would caution anyone not to purchase from Central Auto. The sales person promised a vehicle that was an upgrade from my husband's trade, and it turned out to only have an upgraded engine and tires--otherwise it did not have any of the features of his original vehicle--a backup alarm, sliding window, pushbutton keyless entry, enhanced dash, etc. A few of the features were added at his request, but although promised, some were not and he did not discover the missing features until after he had signed the paperwork. When he filled out the customer satisfaction survey he received a letter asking him to call the president of the company, David Cartwright, and began discussing the matter calmly. Mr. Cartwright became belligerent, told him he does not want our business, and hung up on him! As relatively intelligent professionals, we were shocked at his behavior, and he will get his wish. We have several family members planning to purchase within the next year (at least 3) and they will definitely not be purchasing from Central Auto Group, ever. read more

I bought a new car recently and these guys were the worst I dealt with. First I called ahead to talk to a salesman setup a meeting and when I got there they dumped me on someone else so I had to re-explain everything from the start. Waste of time. Next I made it very clear I wanted to try a few different cars and wasn't really set on any particular model/color at that point. They got annoyed I wanted to look at 3 cars. They also had no literature or printed materials available so just trying to talk about the cars and options was really difficult. I suspect they do this to try to confuse people and get them to agree to something they don't really want. When we started talking price they offered a price significantly higher than they had posted on their web site. Offered basically no reason to buy from them at all. Wow a free oil change! I only have to overpay thousands of dollars to get it! What an amazing deal!! I found another dealer who started off much lower and threw in some nice extras. read more