drove from batlimore to look at a car. had an appointment with Akbar at 830. after we got there…read morewe were told the car was sold. Akbar didn't bother telling us this even though we received a text from him that morning and he knew of the sale even before he logged onto his computer. Poor excuse for a salesman. There may be some feeble excuse/response to this review, but the facts don't change.

Sent my girlfriend here and didn't get involved until it was over because I thought I could trust…read morethem. Her push button start stopped working and she developed a parasitic drain on the battery. Her friend hooked up his scanner and told her that both problems are because of the ignition module. She finds a cheap module on rock auto and the friend offers to put it in for free so she decides to give it a shot. Well, the friend doesn't really know what he's doing and he can't program the module so she calls this dealer and they offer to program the module for her. She takes it in and they say that the friend messed up the module so they can't program it and they recommend tearing the module out and putting in a new one. This is where a reputable mechanic recognizes that "my friend with his scanner" is not an accurate source of information and there's no guarantees that the module is actually the problem. But no, they saw a sucker who was willing to authorize a new module and that's what they did. They charged a ton of extra labor to undo the previous work but they were more than willing to stick with the previous diagnosis. My girlfriend who knows nothing about cars was handed a $1500 bill and they did no diagnostics whatsoever. They were more than willing to use her ignorance against her and let her spend a ton of money knowing that it might not fix her car. Lo and behold they finish the work and the push button start still isn't working and of course they say that it's not their fault. And they only offered to look at it after I went down there and called them out. An honest mechanic would never risk their name and reputation by letting a customer spend that much money when they know it might not be the fix. This is the sleazy mechanic behavior that I do not expect from my small, hometown Jeep dealership

Norbert was so helpful in the process of buying my used car. His knowledge and kindness made me…read morefeel so comfortable in making this purchase. I will absolutely be back when I need a new vehicle.

This dealership has no ethics and will not even listen to messages left. Had an agreement with the…read moreowner of a vehicle that was being brokered here. While waiting for my loan to go through. I tried to reach Mongeon multiple times and left messages. Finally got in touch and he sold my vehicle. His excuse, "I don't listen to messages". Be wary about doing business here.

People were rude and dismissive when I tried to make an appointment. They tried to send me to…read moreanother repair shop, and told me they didn't have the tools to do the job. Fortunately one of the mechanics overheard our conversation, and said he remembered doing the same job on my car previously and had no problem doing it again and didn't require anything they didn't already have. When I tried to get an estimate, they said they don't give estimates anymore and they would have to do another diagnostic? Why, they already did one in order to determine what they needed to do the job! Dismissive and unfriendly service. Sorel's service treated me like I was an unintelligent woman, who could be gaslighted to believe anything they said. Not the case. I had given them prior positive and glowing reviews, I guess those days are over. I would recommend finding another shop to have any service done to your care. No one needs to be treated with such disrespect.

The best car repair shop ever. They are a family owned business and the most honest people you'll…read moreever meet. They will not take advantage of you. If you think something needs repairs, and it doesn't, they will tell you like they did with me on one occasion.. Who does that? Whatever your situation is, believe me you can't go wrong with Sorel's.

To this point I've had a terrible experience with Vachon Ford, particularly my salesman Robert…read more"Bob" Warning and their finance manager Christopher Stockert. Back in February we traveled from Maryland to Connecticut to purchase a low mileage 2010 Ford Expedition, the sale seemed to go smoothly but during signing the paperwork their sales manager took it upon himself to move forward with going through a 3rd party company they use for out of state purchases, inspections, taxes, tags, title and registration vs. taking care of the inspection, taxes, tags and title when I got back to Maryland myself. He said the company handles their out of state sales, makes the process simple and my tags and registration would come in the mail. I asked if he was sure Maryland participated in that system, if they would accept the Connecticut inspection, he said yes. (It was a Saturday afternoon, no way for me to confirm, so I took his word for it) A couple of weeks go by I reached out to my salesman Robert "Bob" Warning for a status update on my tags, low and behold I'm told that Maryland doesn't accept Connecticut's inspection, so I would have to have it inspected in Maryland. Bob said that Chris said they would reimburse me for the inspection. While that seems like a small bump in the road, I told them I just spent $350 on having my windows tinted because they told me the inspection was taken care of and Maryland won't pass it with the tint (I need it for light sensitivity with my eyes), I would have to have it removed and reinstalled, which means I'd have to pay all of that money again. After going back and forth with Bob and Chris, we agreed that they would reimburse me for the inspection ($87.58) and $150 toward the windows being re-tinted as long as I sent them the receipts. I emailed the receipt for the Maryland State inspection on 3/22/21 and the receipt for the window tint on 4/2/21. When I finally received the tags, they had sent them to the wrong address, thank God the neighbor that received them was honest and brought them to my house. As of today, I still haven't received my reimbursement for either receipt, I have contacted Bob numerous times by phone and text messaging and I keep getting the same response, he'll talk to Chris and get it taken care of. I've talked to Chris a couple of times, he said he has sent the request "upstairs" doesn't know why it hasn't been taken care of. I talked to him (Chris) again this past Wednesday and he said he's just going to pay me out of his pocket and he'll get the dealership to reimburse him (Yeah, sounded strange to me too), but we agreed he was going to send it via PayPal, took my PayPal info and said he'd call his wife and send it over. It's been two days, still haven't received it. At this point all of this just seems like they're trying to frustrate me to the point that I'll just give up, while $237.58 might not seem like a lot of money to a car dealership, a finance manager and a salesman, but it is to me. I'm disabled now, on disability and when you still have a wife and 3 kids to take care of, every penny counts!

I had a particular vehicle that I was searching for (a white 2017 Ford Explorer Sport) and had…read morevisited 8 dealerships over a span of about 1.5 months. I wanted low mileage, with a clean interior and exterior - but I also wanted a fair price. Being that it was the end of 2020, it was harder to find this, as most of the 2017 leases were bought up earlier in the year. I went into the searching and buying process expecting honest, professional, and respectful service. I'll share that dealing with all those other dealerships was frustrating and wore on my patience, but definitely helped me feel confident in my decision to do business with Vachon GMC Cadillac in Putnam, CT! Jim (sales) and Mike (manager) were fantastic. Jim was really friendly and took the edge off the buying process with his conversation. He was honest (admitted that he obviously wanted to make the sale) but didn't apply a lot of pressure and kept it respectful. Not once did he "honey" or "sweetie" me, or act like I was being too picky. When I took it for a test drive, I noted that it didn't sound like it should - that something didn't feel right. They brought it right into the shop to check it out and figured out that one of the tires was slightly unbalanced. They had me take it for another drive after that and it drove like a dream. I pointed out that it looked like one of the roof rails needed a fix and they immediately submitted an order to replace the part. On the day that we came to pick up the vehicle, there was now a chip in the windshield, so they made an appointment for me to come back in a week to have the windshield fixed and the roof rail replaced. Everything was handled perfectly and for the first time in my life, I LOVE my vehicle!! Very pleased with my purchase and my experience at this dealership. Highly recommend reaching out to Jim at Vachon GMC Cadillac if they've got what you're looking for!

My husband does a lot of our car work so we didn't have a 'go-to' garage. When I asked my mom…read morewhere she took her car she mentioned that she's been bringing cars to Showroom for many many years. Mom's been happy with their work for years, and now I'm happy with it as well. I had to recently have some work done to my father-in-law's car and it took a little bit of time to get the first appointment in (just under 2 weeks) so that wasn't an issue. We had questions about replacing the coils, should we replace all 8, should we test and only replace the bad ones, could I buy the parts somewhere else if I found them cheaper. They answered every question and talked through the options with me. In the end, we did all the spark plugs and they tested the coils and replaced the single bad one they found. We made another appointment and brought the car back to have the passenger window repaired a few weeks later. We'll definitely continue to bring work here. Megan does all the phone and desk stuff and she's knowledgeable, courteous, and responsive. Thanks for providing great service and great work!

I can't say enough about Showroom Auto, but I will try! Kraig and Bruce are THE NICEST people I've…read moreever met. They are just so pleasant. Add that to dealing with customers, cars, wrecks, other businesses... Nothing gets them down. 'The fear of the unknown' is what keeps people from getting their cars serviced, or from 'checking on that noise'. Do yourselves a favor and go to Showroom if you have any doubts. These folks are going to give it to you straight. And fair.

Above and beyond! My odometer wasn't working and I couldn't get my emissions test done without the…read moreodometer being read. They fixed the odometer and took my vehicle through emissions for me

of course it's after you pay to shop they are rude to you & hang up the phone and then when you…read moreshow up in person cut you off and tell you to take your shit somewhere else simply because I asked to speak to Joshh the guy couldn't tell me when he would be available or even that he wasn't available just that he was around there somewhere so when I went there to try and talk to Josh or the guy after being hung up on because I dropped the F bomb because I've been sitting in a hot car, trying to start it for over an hour, I got attitude and cut off more than once before I could even get my thought out by the office manager on the phone and in person.