This place is all about running you around to do a bunch of procedures that you don't need so they…read morecan charge up your insurance !!! The so called doctor is never there,and when he is you better hope he's in a good mood !! They are rude and condescending as well as liars !! Don't waste your time !!! I hope this post will help others from getting hurt !!!

I have been seeing Dr. Ho for many years. He is a very kind, intelligent and personable and has…read morelots of energy. I am a very complicated patient but he never loses his patience with me with I'm tired and feeling unhappy about my pain which he is doing his part but my body doesn't comply. I have also had some experience with Chelsea and she fits right in and seems to enjoy what she is doing and is good at it. The front desk is always kind and polite and there is at least one more woman that is the one that processes the medication requests. I have dealt with Christine since I've been going to Dr. Ho and she great. She has a big and important job getting our prescriptions done in a very timely manner and she is so considerate and understanding. I know she goes out of her way to do all she is capable to make sure you get your medication. I'm sure many have experienced having to deal with pharmacies that don't have any or not enough, very rare, but it happens. Christine doesn't want you to suffer so she does all she can within her power to help you. I hope they never leave.

They almost injected the wrong hip. Referred me to physical therapy and sent the wrong order, it…read morewasn't remotely close to my pain source. Tried telling me I didn't have Osteoartharitis but instead "Degenerative Joint Disease" and it's mild, in an effort to downplay my pain. Unfortunately for Vanessa, the N.P., I'm smarter than I look. DJD is also known, drumroll, Osteoartharitis. I'm a union member. I build this state, I work an honest living. These people tried acting like I was drug seeking the entire time. I have multiple advanced images of my pain sources. They can't look past their bias. Do not go here. It's a medical malpractice suit waiting to happen. ​

I have severe arthritis causing real problems with my back. I've been going to Centers for Pain…read moreControl 2?years and they are so proactive in helping with a treatment plan that has helped immensely. While my condition will only get worse as I age, my Doctor Ho and Dr Puranik and Nurse Practitioner Angie keep me moving and nearly pain free. Staff is very friendly and their surgical center is great. I highly recommend them!

Almost all the doctors have left , Every time I asked for a doctor the NP gave me a run around wont…read morelet me talk to him. She said she would call PT and never did. then Told me I will call today and I told I don't trust her or anything she says. Asked for a doctor told me she talks to doctor to review things and that should be good enough. When I saw her delete things on computer last visit should have given me heads up then Billed Medicare as if I saw a doctor no longer there since December. called to report her to manager they said we cant see you no because I refused to believe the nurse . sat in room 39 minutes and I started to leave they rushed me back to room I should of kept going home. The staff told me it going down hill fast last time I was there I should have just started looking then. RUN AWAY PEOPLE

Dr Ho was great and I highly recommend him, but be very careful if you're transferring from Indiana…read morePain Physicians or any other facility or if you're new. I was sent here during their 2024 merge and thought I was still in-network and was not. They did not go over my insurance before scheduling my lumbar injections and although I checked this address on my insurance website, the surgical center within the office was out of network. I had no prior way to know how their billing worked and they failed miserably. I received no help from office staff to resolve this issue and I will never go back. The surgical center bills separately under 'Interventional Pain Management, LLC' and not 'Centers for Pain Control'. You must get a tax ID# and call your insurance provider to be sure they are in network because they may not warn you as other medical offices do before scheduling procedures. Lesson learned!

The girls in the front office are very offputting and unprofessional. they don't really seem to…read morecare about the patients . I haven't had any issues with the care I've received from the doctors, most of my issues come from having to deal with the administrative people with scheduling appointments and getting information. It's unfair that i've been trying to schedule an appointment now for over a week without any success thus far.

Dr Tom was great!!! Very through and cared about how you felt and explained everything he suggested…read moreto help my pain.

I went for pain management due to my spinal stenosis. I made an appointment with Doctor Pontinen at…read morethe Hazel Crest office. When I got there I was told they were very backed up and they wanted me to see another doctor. I said I specifically want to see Doctor Pontinen because of the great reviews I read about him and said I'd wait. He did see me and we decided on a set of steroid shots that I was told the goal was to relieve half the pain with the 1st set then two weeks later come in for a second set of shots if the 1st set alleviated some pain. Doctor Pontinen was very good and I just felt a couple of bee sting type pinches during the 1st procedure. About half the pain did go away over the two weeks and I went to the Midway Chicago office for the second set and saw Doctor Shukla. Very different results. The procedure was very painful and the Doctor said the pain will go away in about 15 minutes. Nope, never did. I actually had more pain after the 2nd set than after the 1st set. I decided not to go back and instead was referred to a Neurosurgeon my PCP recommended. In the meantime, I got my insurance EOB showing I overpaid $30 for my telehealth visit I needed to have between my 1st and 2nd sets of shots. This is where the big problem with MAPS is. They make you pay upfront but when it comes time for being reimbursed, it's a huge runaround...all for just $30! Every time I called I was transferred from one person to another. I was then told they can't reimburse me until they get payment from the insurance. I contacted the insurance and they said they paid on the 17th of the month and the check cleared on the 20th of the month. When I called back on the 23rd of the month, again a runaround finally getting a call back from their billing department in California! I was told they did not get payment yet from the insurance. I said not only did they get paid but the check cleared on the 20th! Now I have to wait until they verify what I told them from the insurance company. I have a bad vibe about this place and don't recommend it for anything other than maybe more minor aches & pains. If you do use them, beware of their office practices.

From the owner: MAPS Centers For Pain Control is a leading provider of pain relief in Chicagoland, delivering…read moreexceptional medical care in pain management. Our physicians are double board certified in Anesthesiology and Interventional Pain with Fellowship Training, specializing in helping patients suffering from severe and chronic pain. Our medical team provides a balanced approach to treating various pain conditions, including back, neck, knee, shoulder, and joint pain, as well as varicose and spider veins. We offer non-surgical treatments such as injection therapy, interventional pain medicine, and minimally-invasive procedures to ensure the best possible care. Don't miss out on the opportunity to receive care from the best.

I have been going to MAPS for over 3 years now. I have chronic pain and I'm chronically ill. I see…read morethem every month and I am always taken care of without feeling like they care about recent changes in my health and tests that I've taken. If I have problems with insurance they resolve any issues for they know my history and I am monitored to make sure if any changes need to be made they look into it. The office staff are friendly. professional and will get you through to the right person if you call with a problem. It's terrible ti live with chronic illness and pain and many times you feel like you are a victim of insensitive pharmacies that can make things difficult and make you feel hopeless. MAPS is there to take your care seriously.

They understaffed…read more They overbooked They crashed the entire office schedule Only to land me with a 90 minute delay that was zero necessity This could have been a video call. Terrible throughput terrible efficiency. The only saving grace this office has is the doctor it's self!!! Doc is fast and efficient and was very apologetic after getting hung up in a long surgical case. This offices scheduling waiting and room assignment system are rubbish. But the doctors keep it certifiable. 4/5 barely (1/5 if we add in the waiting room deductions)