Lakeshore Bone & Joint prioritizes profit over patient care. The prior authorization staff failed…read moreto submit a second authorization request for an MRI (insurance denied the first one because I had not done physical therapy, and the doctor submitted a new authorization request afterwards), called the day before the procedure, told me insurance denied it, and said I would need to either self-pay or reschedule. I called my insurance, and they told me the second authorization request was never submitted. Bet! The doctor's assistant went to bat for me, and once the paperwork was submitted it was approved. Meanwhile, the prior authorization manager LIED and said she personally asked the doctor to do a peer review with insurance and hit it approved for me. The doctor and the insurance company both said that didn't happen, and peer reviews only occur if they are appealing a denial, Their intake paperwork states that patients are responsible for obtaining all prior authorizations, never mind that we lack the resources to submit paperwork to do so, the chief operating officer dismissively told me it doesn't really mean that, but apparently it does. Patient beware!

Probably wouldn't be bad if you could ever get someone to call back. They ordered an MRI for my…read moreson's knee and told me they would call within 24hrs to schedule didn't get a call for 4 days then the day before the appointment find out they sent the wrong name and information to the insurance. And obviously missed the appointment because I've tried calling and leaving messages for 3 days and they won't answer or call back to get it fixed

Wonderful staff and great selection of free weights. Small .1 mile walking track and huge indoor…read morepool. The staff are all friendly and will perform a Blood Pressure test (when requested) before you start your workout (even after). I recently lost 55 lbs. over a 2 year period with their encouragement and blood Pressure tests.

I have called Jill the fitness center director and Galya of integrity and compliance in Michigan…read moreCity as well as called the corporate office several times about an incident that happened at the fitness center. I was last told by the risk management department that it was being investigated but have not heard anything back to date. My wife and I were targeted by an employee that unfortunately has been allowed to escalate to a serious issue. They advertise they are part of the Medical Fitness Association however their management has proven that they do not adhere to their standards and guidelines. They have discriminated against my wife. I would have expected better from Franciscan. Both the fitness center manager and compliance officer stated that Franciscan has a Zero tolerance for drugs. It's ok for their Personal trainer to sell drugs to her clients but not for us to report it? Perhaps sometimes it's easier to claim ignorance? Shame on Franciscan for not completing an employment verification and trusting your members.

Keith and his team are fantastic to work with - positive, focused, and encouraging! They have…read morehelped my family with various injuries over the years all with highly successful outcomes. These are the folks to work with!!

I have been a Physical Therapist for 20 years and recently underwent a left total knee replacement…read moresurgery. I completed several weeks of formal PT at Innovative Physical Therapy after my surgery. I am highly impressed with the quality of care, attention to details, and motivated physical therapist that worked with me. "Innovative Physical Therapy, a PT clinic where PT's go for their rehabilitation needs." Mike T, PT

Everyone who works at the Chesterton location is fabulous. Very friendly and they make therapy fun!…read more It's the only place I've been that made therapy enjoyable. I was treated there in 2021-2022 for three different problems (neck pain, therapy after foot surgery, and a torn rotator cuff). They got rid of my pain and got me back to full range-of-motion for each of my three problems. In the past 4 years, I've been to 3 different physical therapy places in Chesterton, including ATI. I rate ATI a 10, whereas the other two places I'd give a 0 and a 5. The place I rated 0 actually injured me, so I then needed PT to fix the harm they'd caused. That was when I switched to ATI. I wish I'd gone to them instead of the place that injured me .

when I first started at ATI in Chesterton, I could not bend my knee more than 45 degrees and was in…read moreconstant pain. Anna, therapist, came up with a plan and implemented it so that I was pain free, eight weeks later. Anna and Jay were very attentive with the therapy exercises, massage and treatments. I highly recommend them

Do not let this place fool you, when you first walk in it looks nice but the care here is terrible…read more The nurses are neglectful and will leave a call light sitting for hours. My mom was a diabetic who was staying there because she had a fall and broke her hip, she was only 46. My mom would need help changing soiled pants and she would be left there for hours at a time while nurses would sit there and do nothing at the nurses' station. There would be times I would go to the nurse's station, and I would even ask them if they could come to my mom's room. I was even told one time "It's gonna be awhile" and she just sat there on the computer. They have no sense of urgency. They are completely unprepared to have diabetic patients. I walked in to visit my mom to find her in a state of Hypoglycemia, moaning, groaning, and completely out of it. I had to call in a nurse who claimed "She wasn't gone for that long" my mother was a sensitive diabetic and they knew that but left her unattended after my mom had told them her sugar was getting too low. For about an hour they were running around trying to find something to bring her sugar up and they COULD NOT find anything because no one knew where the needed items were, they were frantically running around telling me my mom would be fine, and they handled the situation unprofessionally after they were the ones that caused the situation, they ended up having to call 911. This was only one of 3 or 4 times this has happened. Two of them I was there for. In any bad place there are always good people though, the people in the cafeteria were always so kind to me and my family and the front desk people as well, just be aware that the cons weigh more than the pros with this place.

It is a beautiful facility that neglects patients and basic room maintenance, doesn't provide meals…read morethat meet basic dietary standards, and doesn't supply the prescribed medications. My family has been sitting in a dark room daily because the ceiling light needs to be replaced. Their response is to say they don't have maintenance to fix it. They "forgot" to order their powerful pain patch, and they are in excruciating pain, probably going through withdrawal. They keep saying their pharmacy is in Indianapolis instead of making arrangements to get the medication locally. The meals are tremendously lacking. One meal was a tuna salad sandwich with nothing to drink. They obviously don't have a dietitian on staff to ensure the patients receive proper nutrition. The call button goes unanswered for a long time. When I walked to the nurses' station, two staff members were sitting at their computers. People were obviously available to respond. It is sad to have a beautiful facility that refuses to provide the most basic requirements.

Si buscan los mejores terapistas aqui los van encontrar. Tuve el placer de conocer a todos en la…read moreoficina. La recepcionista que tiene un excelente servicio al se llama Carolynn y luego la gerente principal de la clínica Shauna. Johnny muy amable y habla español muy buen terapista tambien. Kathy, otra de las terapistas amable y da mucha información en que puede hacer uno con hacer ejercios en casa Tristan que fue mas mi terapista muy amable y profesional y siempre escuchaba y tenia respuestas a mis preguntas. Todos en esa oficina muy profesionales, amables, super recomiendo Rush Therapy. If you are looking for great therapist Rush Therapy is where to be. They are very polite, answer any question you might have. When you walk in you are greeted by Carolynn and her great personality. Shauna, Tristian, kathy, Johnny great therapist. I highly recommend this office tell your friends and family. I know i did. Thank you guys for caring about your patients.

I work in healthcare and refer many patients to the Portage Select PT because they are the best!…read more They always get the patient in quickly for the initial evaluation, have helpful, friendly staff and very knowledgeable PT's. I've heard feedback from patients that Shauna Burns, PT helped them to have a quick recovery while treating them with compassion. Highly recommend for any type of PT!

They listen and figure out how they can help my issues. Appointments are mostly on time . The…read moretherapists pay attention to my exercises and focus on my goals . Thank you!

5-stars for the hands-on staff, 1-star for the business policies regarding their high-priced laser…read moretreatments. I arrived on my first appointment with a prescription from my doctor for medicare-covered machine-therapy (iontophoresis and ultrasound) plus PT. After a 1-hour evaluation with a therapist, only THEN was I informed they do not offer the medicare-covered machine therapy prescribed by my doctor. Three different people eventually told me that my prescribed medicare-authorized treatment was not supported by medical research and they recommended laser therapy that was NOT covered by medicare and would cost me hundreds of dollars for a series of treatments. I was SHOCKED! I asked ... you mean a medicare-authorized treatment is NOT supported by medical research?! And you cannot provide me exactly what I came here to get?! And you waited until AFTER a 1-hour evaluation before you told me all that?! I was in total disbelief and felt terrible because of all the subtle but polite pressure that was put on me when all I wanted was what my doctor had ordered. Why did they need to make me feel so terrible? I just couldn't believe it. After I asked my questions, the "manager" was consulted several times and I was eventually informed that they COULD do most of what was prescribed by my doctor and it would all be covered by medicare. I felt trapped since I had already been there one hour so proceeded with the treatment. This is where the 5-star rating starts. All hands-on people were OUTSTANDING and the full course of PT fixed my issue 100%. My advice is to be very cautious if you are recommended treatments NOT ordered by your doctor. Otherwise, an excellent place.

A friend told me about Physical Therapy Solutions. I was so glad that I took her suggestion. This…read moreplace was the best therapy place that I have ever been to. They are very caring and helpful. Everything about the care I received was superior. Everyone there could answer any question that I had. I would recommend this place to anyone. I feel as if I have my life back because I was in so much back pain that I was very limited as to what I could do.

From the owner: Spinal Manipulative Therapy, Orthopedic Manual Therapy, Sports Injury Management,…read moreOrthopedic Physical Therapy Management, Musculoskeletal Dysfunctional Management

Dr Patel is very good at trying to fix my dizziness. Finally, we have done it! I had a difficult…read morecase and Dr. Patel was persistent in his treatment! He is very personable, encouraging and really wanting to heal you. I recommend RS Therapy.

Dr. Patel and his team are very thorough and very team oriented. I can tell his team is happy to…read morework there and they all have a passion for what they do which is huge. Big plus is that currently there are 3 Doctors of Physical therapy that work there and oversee all care received. The PT assistants are amazing as well! I'm so glad I switched from another local PT service on the advice of my surgeon. Currently recovering from a complicated knee injury from a year ago that required 2 surgeries. I am beyond happy with my care here. Come to the bright side the next time you need PT care, come to RS!