Do not let this place fool you, when you first walk in it looks nice but the care here is terrible…read more The nurses are neglectful and will leave a call light sitting for hours. My mom was a diabetic who was staying there because she had a fall and broke her hip, she was only 46. My mom would need help changing soiled pants and she would be left there for hours at a time while nurses would sit there and do nothing at the nurses' station. There would be times I would go to the nurse's station, and I would even ask them if they could come to my mom's room. I was even told one time "It's gonna be awhile" and she just sat there on the computer. They have no sense of urgency. They are completely unprepared to have diabetic patients. I walked in to visit my mom to find her in a state of Hypoglycemia, moaning, groaning, and completely out of it. I had to call in a nurse who claimed "She wasn't gone for that long" my mother was a sensitive diabetic and they knew that but left her unattended after my mom had told them her sugar was getting too low. For about an hour they were running around trying to find something to bring her sugar up and they COULD NOT find anything because no one knew where the needed items were, they were frantically running around telling me my mom would be fine, and they handled the situation unprofessionally after they were the ones that caused the situation, they ended up having to call 911. This was only one of 3 or 4 times this has happened. Two of them I was there for. In any bad place there are always good people though, the people in the cafeteria were always so kind to me and my family and the front desk people as well, just be aware that the cons weigh more than the pros with this place.

It is a beautiful facility that neglects patients and basic room maintenance, doesn't provide meals…read morethat meet basic dietary standards, and doesn't supply the prescribed medications. My family has been sitting in a dark room daily because the ceiling light needs to be replaced. Their response is to say they don't have maintenance to fix it. They "forgot" to order their powerful pain patch, and they are in excruciating pain, probably going through withdrawal. They keep saying their pharmacy is in Indianapolis instead of making arrangements to get the medication locally. The meals are tremendously lacking. One meal was a tuna salad sandwich with nothing to drink. They obviously don't have a dietitian on staff to ensure the patients receive proper nutrition. The call button goes unanswered for a long time. When I walked to the nurses' station, two staff members were sitting at their computers. People were obviously available to respond. It is sad to have a beautiful facility that refuses to provide the most basic requirements.

Great therapy staff and care to get me back on my feet. I couldnt have done it without them.read more

This facility has turned a new leaf. I'm in love with the staff. Genuine Compassionate Careread more

Keith and his team are fantastic to work with - positive, focused, and encouraging! They have…read morehelped my family with various injuries over the years all with highly successful outcomes. These are the folks to work with!!

I have been a Physical Therapist for 20 years and recently underwent a left total knee replacement…read moresurgery. I completed several weeks of formal PT at Innovative Physical Therapy after my surgery. I am highly impressed with the quality of care, attention to details, and motivated physical therapist that worked with me. "Innovative Physical Therapy, a PT clinic where PT's go for their rehabilitation needs." Mike T, PT

Comfort Keepers of La Porte is such a great company. They have many long term employees, which…read moresays a lot for how they treat people. I used Comfort Keepers for my mom as well as my father-in-law and would recommend them for anyone who needs just a little extra help to stay safe at home, full time, or anything in between!

From the owner: Comfort Keepers of La Porte, IN offers personalized home care services to older adults throughout…read morethe La Porte area. We believe that home remains the safest place for you or your loved one. For this reason, we feel fortunate to be able to provide care tha

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

I would not put my dog in there. Nothing more than a pig with lipstick on. The staff seem not to…read morecare about the patients, only to get their job done and out the door. Some staff are extremely rude to patients and families. It seems like everyday there are new staff, I assume a high turnover rate....must be a reason.

I am personally surprised by the negative reviews my loved one has been here for awhile and it has…read morebeen the best experience than any other facility we have tried. Adrian, jackie and the other therapists have been above and beyond helpful and provide very personalized therapy. katie the social worker has been there the entire length of my loved ones stay and i believe shes been there for sometime and shes helpful and encouraging the floor staff will help with what you need and do care greatly many of the staff has remained the same here even with the challenges our society is facing. kristi in the buisness office always wanting and willing to over insight and help no matter what the same for the housekeepers who my loved one has formed freindships with over the years they do far more than their job duties but really do take the time to personally know your loved one. yes every place has its challenges but this place is the most personable and clean and caring than so many others. I feel comfortable there as well. I am so thankful for Chesterton Manor and its even nicer to see how hard they try to keep up the facility with newer touches such as flooring , painting and decor to keep up. It does not feel like a dark dingy old folks home. it feels bright , fresh and more importantly comfortable.

I received good direction and advice regarding a family health concern. Patient advocates are a…read moregrowing trend and NShore is very good at it. The advocates are nurses who have the knowledge and experience to advise on health issues.

Teri and her team at Northshore Patient Advocates are a great asset when it comes to navigating…read morecare needs. Being a nurse herself, Teri has first hand knowledge and personal experience of what needs to happen when a crisis occurs. The goal, however, is to advocate for people BEFORE things become a crisis! Should you need an expert in the healthcare industry, take a minute to get to know and research Northshore Patient Advocates. A company on the leading edge in the healthcare arena.

Terrible!!! Their lack of care is astonishing. From lack of care to physical therapy. Nobody can…read moreanswer the simplest questions. One minute can be sixty minutes or just ignored. I don't know if the staff is overwhelmed or just callous. Whoever is in charge should be ashamed. I hope their loved one experiences the same treatment.

If I could give "0" stars I would. They should be shut down. Symphony is a classic case of "don't…read morejudge a book by its cover." They present well.....Starbucks, Grand Piano, bar, nice dining room etc. They tour well. But watch out. Once you commit, then the real Symphony "kicks in." My Dad went in for PT and came out worse than when submitted. I don't know if he will ever recover. He is now in skilled nursing in a new Sr. Home. Symphony's systems are horrible at best. Health care is based on inconsistent schedules and one shift doesn't know from the other. Administration does not know what is going on for sure. The two young social workers who are suppose to be the conduit of information are worthless. I was to get a report/update on my Dad every Tues or Thurs. I got one call in three weeks. I had to track them down. The transportation missed an appointment that we had schedule for 10 WEEKS!!!. There is very little social engagement on the C side (Therapy). And God forbid the patient pushes the button for assistance. It would sometimes take 30 minutes for someone to acknowledge. SO DON'T JUDGE THIS BOOK BY THE COVER. BECAUSE IT IS A HEALTH CARE NIGHTMARE. DON'T SIGN UP FOR THIS NIGHTMARE. P.S.: Interesting to note that once I got my Dad out of Symphony and told other medical professionals of my move....I was told that "they had heard nothing good about Symphony."