I came to Illinois Bone & Joint in Park Ridge to be seen for a knee injury. The doctor and staff…read morewere very professional and courteous. The wait time was not long and it's a very nice, clean, and new building

I was told the delay was due to "the doctor," yet I waited…read moreover 40 minutes with no updates. During that time, staff began clearing out the lobby before I was even taken back. That made it very clear that patient care was not the priority. There was zero communication, no explanation, and no respect for my time. If appointments are scheduled, they should be honored--or at the very least, patients should be kept informed instead of being left sitting while the office shuts down around them. Very disappointing experience. I would not recommend this place.

I failed to confirm appointment and the clinic canceled it with no notice. Do not go here if you…read morevalue your time. The office staff is neither kind nor considerate. Or, as they would say, "Sorry" and walk away.

I hate to give negative reviews but I was not happy with their services. Not very well organized. I…read morehonestly can not recommend this place.

My experience with the staff and Dr. E. was rather different than some of these negative reviews…read more I found them to be as helpful as possible in the process to relieve my pain. After many therapy sessions with several of the therapists my best results came in following their instructions and having Dr. E try a few different procedures to finally gain some relief. The road to recovery is a long one when dealing with therapy for any injury. You must have patients and follow instructions. After going through 4 different doctors and many test procedures at other facilities I gained the best results at PRI.

The Keep You In Pain "Institute"!…read more Dana called me after my terrible first appointment for feedback. The doctor took that feedback personally, and was standoff-ish with me during my next appointment where they asked me to come back. Shannon and the staff there are nice but they don't listen to you and certainly don't care about helping you. Avoid this place at all costs. They call themselves an "institute" but there's no thinking outside of the box. There's no learning here or an openness to do so. Nor is there any adaptation to patients' needs. In particular, younger patients. They mostly seem to "treat" elderly people. They're therapy is mostly the therapists watching you do exercises you could probably do at home. The small bit of hands-on stuff they did wasn't helpful. They will rope you in with false promises then suggest expensive out of pocket treatments like PRPs. They also like to call you incessantly if you don't answer right away instead of just leaving a brief message. If I didn't answer the first 3 times why keep calling and not simply leave a message?! In the end, I wasted a lot of time and money bothering with this place and suggest you not do the same. If you have rare or persistent chronic pain issues you're better off avoiding this place. I'd write more but Yelp doesn't allow you to type that much for reviews.

Reposting because my review was erased…read more Appt w Dr Kramer on Jan 20, 2025. - Was 1 hr late for appt. I even went back to staff and reminded them we were still in room waiting. Kramer arrived, no apologies. It's because it is ML King Day, she said. A lot of patients. (If you read other reviews, you'll learn that tardiness by 1 hr is the norm here.) - Kramer's "test" was 3 minutes long. Told the kid to touch her toes. Touched the kid's neck, told her to turn. That's it. By that test alone, she prescribed physical therapy. - No attempt to explain to us parents about possible explanations for our child's discomfort - Over 1 hr late and only talked to the patient for 7 minutes. Poor service. NOT RECOMMENDED

Never disappoints , Went back for follow up and was released to go back to work , problem is I was…read morenever off of work , and keeps referring to an accident injury diagnosed as a fracture as a sprain and arthritis, I wonder if they even read a chart before coming into the 10:30 appointment at 11:00

Beware of this clinic. They double charge for their services. I was involved in a car accident and…read moresought medical help. I ended up with a $600 bill for a consultation-one that involved a 15 minute visit. I've called several times inquiring about the reason for these absurd charges and received nothing but disregard and rude responses. I was reported to the collection agency for charges that should probably be reported to the department of insurance. Awful service and if you ask me absolute thievery.

Excellent, skilled care and with a full range of equipment for targeted treatment. Dr. Min and…read morestaff have been fantastic in healing multiple issues.

Awesome chiropractic services here! Used my insurance to get some much needed pain management:…read morex-rays, adjustment, massage, electrolysis and laser therapy. My shoulders and neck are on their way to feeling better! I've only gone once so far, so will need to write an update once I've had more sessions and can comment on any improvements with my neck and shoulders pain management.

Kathy is wonderful and so helpful!! They are very flexible in scheduling when you need. Very caring…read moreand sensitive to my unique situations. Highly recommend

Sent me another bill 16 months after service that I still owed $65. I paid it all off at the time…read moreand they tell me these charges were still pending They said you can get adjustments up to 7 years later . Who keeps explanations of benefits that long??? I think they just keep revising bills and trying to find other ways to charge. Avoid this group.

Dr. Spencer has provided excellent care over the past 30 years. He has performed surgery on me…read moretwice to alleviate back pain and has kept me so mobile that I'm still working at a job I love at the age of 79. His office staff is friendly, thoughtful, kind and a pleasure to work with. I am so grateful to have found him all those years ago as I don't know what condition I would be in without him. Mary M.

Dr. Shannon Burke is attentive, intuitive, and effective. I return whenever a physical issue…read morearises, and ALWAYS find relief! All of the staff share her dedication and commitment to professional attention and care. I highly recommend them.

Still my go-to for any issues. Recently had the flu and the heavy coughing made my neck, shoulders…read moreand upper muscles stiff. Dr Shannon Burke to save the day! She is such a joy to go to and I can trust her to make the necessary adjustments to align my body. She is always so positive and I can't recommend her enough. Treatment usually also involves stim and ultrasound (they use bio freeze for the ultrasound and it's like a mini massage.. my favorite). Ive read some of the other reviews and do think that maybe one of the assistants that work there are not my favorite (not terrible but not over the top friendly if that's what you're expecting.. except dr Shannon haha she is definitely so smiley and friendly ) but overall the staff is pleasant and personable.