This was one of the most unpleasant experiences I have had in my entire life. I am very upset with how my hair turned out and the process it took (7.5 hours!!!) as well. I felt misled and under informed about the number of steps and length of time necessary to achieve my desired color, cut, and style--I was not informed that I would be in the chair for 7.5 hours and was unaware my stylist would take another client at the same time. Additionally, despite how much time I spent at the salon, the end result was not even close to what I requested and attempted to communicate to my stylist multiple times. I felt unheard and uncomfortable, and I would like this situation solved as this is unacceptable.
My hair is purple, not even close to pink. When I finally saw the color I mentioned this to andrea and she said it was just the light. It was not. I also sent picture ahead of time of what I wanted and what my hair looked like at the time so they would know.I have attached pictures of what I requested and what I received below.
Additionally, My shirt was ruined--there is a large purple dye stain down the front of it and I will now have to throw my shirt away, as it will not come out.
Again, the entire process took over 7.5 hours from when I arrived at 1:45-which I was at no point warned about beforehand. I ended up having to cancel my dinner and then later my evening plans into 10pm at night. My hair was also not finished when I left at 9:30 before andrea styled it (no flat ironing or curling).
Andrea did not communicate with me at all. At many points I had to ask what was happening and she seemed confused. She clearly did not expect to have to bleach my hair even though I sent pictures of both my hair and the style I was going toward.
After the bleach (after which my hair felt dry and damaged) was finally done I asked andrea if I should come back sometime during the week to finish the color, as I had already been here for 5 hours. She seemed confused as to why I would suggest that even, and did not explain any of her thought process to me. Also, my bleached hair looked and felt incredibly damaged and uneven, so I couldn't have left if I wanted to.
I have had my hair done professionally many times and have never had such a bad experience. I felt like I was not consulted, then taken advantage of, and made to feel bad because of my previous baylage and the thickness of my hair--something I can't control.
I feel completely disregarded and misled about the services provided to me. Not once did anyone mention I'd be here over 7 hours, and even after that the result was so far off from my request and damaged it feels like a waste of my time and money. I've had my hair done my entire life, even when it's been longer than this, and I've never sat more than four hours. If I had been informed that the process would take more than four hours, that would be one thing, but I was not. I'm extremely unhappy and do not believe it is fair.
At the time of checkout (9:30pm at night on a saturday) I expressed how upset I was and how I thought it was unfair I was charged, I was informed that there was nothing that could be done because the owner had gone home. I then texted the owner the following the day asking for a refund and I was told they have a no refund policy, and I was actually very luck because they did not charge me an hourly rate ($80 an hour, which would have been $600!) and I should have been charged extra for lightening (mind you I sent a picture of my hair and told them I was naturally brunette). Also at no point was price ever discussed I just assumed it would be the cost I saw online, if I ever thought it was going to be close to $600 I wouldn't have gone at all.
Finally, their COVID policies were very bad compared to other beauty salons I have been to in the past few months. There was no way everyone was social distanced 6ft at all times, and when I arrived there was no sign in for covid tracking, no one took my temperature or asked if I have been exposed, traveling, or not feeling well. Also I only saw one of the chairs wiped down between customers, there were many they were not.
This was an awful experience, I felt very taken advantage of, and I put myself at risk for a terrible, unsafe, and unsatisfactory experience. read more