Owner Steven or Steve looks like he wants no business, I took my car in to get speakers all around…read moreI told him to give me a quote he said he would call me 3 days went by no call, so I went back to he's place and he said to give him 10 mins he was going to pull a quote he said he would call me with the quote which he never did. I won't go back to this place but I for sure will waist his time until I get my quote. Be a man of your word.

Was referred here from a friend. They installed a single sub, custom box and amp in my ride on the…read morestock radio. Price was good but the install and their knowledge was top tier. They got me in and out same day.

Setup to request a quote from their website and within 10-15 min I got a text back from Miguel. I…read morehaven't gotten to meet Mike yet but I'm sure he is just as fast and efficient as Miguel. Miguel was very polite and straightforward he helped me with this process. He genuinely wants to help you get the best quality and for the right price. I will definitely be back to get a new radio system installed thank you Audio Outlet!

Very kind, quick and professional!…read more Mike took me in as a walk in for led headlights after work due to another shop flaking out last minute. It's a nice clean shop with Great prices on their products. I highly recommend

Things started off good (as they usually do). I purchased almost $2500 in products with install…read more Everything was good, worked well. Then the pioneer deck went into a boot loop, brought it in and because I was just over the warranty (by like a month) it was my problem. To make the situation inflammatory was when I swapped my door panels and found SELF TAPPING SCREWS HOLDING UP MY DOOR SPEAKERS! I was beyond floored at the complete disregard for the quality of the work. I will never endorse or do business with them again.

I needed my stereo rewired, Jose was able to help me out, told me what it needed and got it done…read more Friendly staff. Sounds great!!

Decades of great services from Greg and his team!! They took care of stereo/speaker upgrade and…read moreeven drove me to get some coffee I Highly recommend them

I was recommended here by allot of people and this place didn't disappoint! The Owner and staff was…read moreincredibly courteous and professional, My Son's car looks great with no bubbles or peeling in sight. Highly recommend if you want quality tinting done right.

Replaced car stereo on a 40 yr old Porsche rebuild project. Awesome sound now with the updated…read morestereo with bluetooth for phone and satellite radio! I said, done deal if you can do it today, he said, yes. I kind of wish I'd gotten the one with a backup camera. I walked in, the owner, can't remember his name was polite, showed me various choices, the two technician installers were also very polite, showed me how to work everything on the stereo. I had instructed them not to modify anything on car, and they did exactly this, great work! You guys are awesome! Also the place/waiting area has great AC! Thanks again!

I went to Autosound Lab because of its long-standing reputation in Fresno. Unfortunately I had a…read morebad experience on several levels and would recommend taking your business elsewhere. Autosound Lab is under new ownership, and in my opinion it is not the Autosound Lab we used to know. **THE SALE** The owner was patient and helpful during the sale. My one nag: it felt like he was more focused on selling what he had in stock than on what my needs actually were. Business-friendly, not customer-friendly, in my opinion. **POST SALE** When I came back because the install wasn't done the way I understood we'd agreed (more on that below), the owner's demeanor changed completely, at least in my experience. He came across as short and confrontational rather than the helpful person from the sale. Before I could finish explaining what was wrong, it felt like he was already painting me as the problem -- too picky, that kind of thing. He even mentioned during that visit that he'd accidentally undercharged me and should have charged more, which struck me as a strange thing to say to a customer who came back with a complaint. My honest impression was that once he had my money, he wanted nothing more to do with me. **PROBLEM 1 -- THE INSTALL** I spent thousands of dollars, a premium price, and I expected a premium install. I chose Autosound Lab specifically for its reputation. Part of the job was custom work on the box to fit a custom setup in my vehicle. In my opinion they did a poor job the first time, and it left the whole setup compromised for my needs. I drove off hoping it would be fine, but after the shock wore off I brought it back -- and that's when, in my experience, the owner turned confrontational. Credit where it's due: they did fix it, and the second time they did a great job. Dealing with the owner through that process was the unpleasant part. **PROBLEM 2 -- THE RATTLE** When I got the vehicle back, I noticed a bass induced rattle from one of the doors with a new speaker. I was told that's just what happens when you add speakers to doors. For thousands of dollars, I would have hoped a premium shop would at least try to mitigate it -- to me that's part of a premium job. **PROBLEM 3 -- WHAT I FOUND** This past weekend I had time to pull the door panel to add some sound padding myself. When I got it open, I found a hole in one of the 6x9s, and when I went to pull the speaker to send it back to Kicker, I noticed the mounting bracket was cracked too. To be clear: I am NOT accusing Autosound Lab of damaging the speaker or the bracket -- I'm only describing what I found when I took it apart. I have no proof of how any of it happened, or even whether it's what's causing the rattle. I'm not a speaker expert and I'm still sorting that out. All I can say for certain is that the door rattled(when playing music) when I picked up the truck, and when I opened it up there was a hole in the speaker and a cracked bracket. Based on how my last visit went, I didn't want to go back, so I reached out to Kicker directly instead. To their credit, they're replacing the speaker under warranty. I'll install the new one myself and find out whether the bass rattle goes away. Credit to Kicker for standing behind their product. **CONCLUSION** In my opinion, Autosound Lab is not the Autosound Lab of years past. It's under new ownership, and the new owner has stated publicly -- in his own Yelp replies -- that he does not honor warranties or repair commitments made under the previous ownership. To me, this feels like Autosound Lab in name only. Worth noting: in the end it was Kicker, the manufacturer, that took care of me, not the shop that did the install. Different type of warranty, I realize, but it left an impression about who actually stands behind their customers. And based on how he's responded to other reviews, I expect the reply to this one will be more about defending himself than taking any of it on board. More than anything, though, I hope the owner's attitude toward customers changes. Reputation is what carried this shop for decades, and in my opinion, if people keep getting treated the way I was, I don't expect it to stay in business very long. I'd love to be proven wrong. Shout-out to the two installers -- both seemed like good guys. EDIT: According to crutchfield the brackets that come with the speakers are not compatible with my truck. I received the replacement brackets and I am able to theorize why the bracket installed in my truck was broken. So probably both speakers are problematic. I will order replacement parts and fix it myself. I am confident that if I was to take it in and request a fix I would have to deal with a bad attitude. IMO, the owner would do himself a favor to hire someone to work with the customers and he can stick to operating his business.