Their wireless was great. Returned device at T-Mobile outlet w great service. However outlet…read morecould not cancel acct but gave me a phone number. Called and spent 20min+ w a talkative rep to cancel the acct finally. Months later realize they are still charging and acct is evidently still not canceled Again only communication is via phone I face sitting on phone to discuss situation. Hate it.

Walked in the store hoping to speak with an agent about upgrade options and ready to spend some…read moremoney. Didn't even get a " hello " or anything upon walking in the store. Stood there for 20 minutes while other agents helped the other 2 customers that where there. I never even got acknowledged for walking in the door, why would I stick around and continue to watch them speak to and help the people that walked in after us but yet still have yet to notice I am even in the store at all. Very unprofessional. I don't get many good days when I'm able to go places due to health reasons but it would be nice to be at least spoken to when I walk in your place of business. Again, very unprofessional. Not to mention they must have had the heat cranked all the way up and it smelled like sweaty feet and booty in there. Just saying

My SIM card stopped working, but I was needing a phone upgrade anyway. They had me get my husband…read moreto add me to the family business account for our phone plan, as an authorized user. Now, I needed to verify my identity as an authorized user. The only way to verify identity was through call or text, which was going to be a problem since I didn't have a working SIM card. The girl helping me approached two other girls working there how we should figure this out since my SIM card wasnt working . They had no idea what to do. Seemed like we were sitting around waiting for lighting to strike. They even told me to try sending the verification code through again to see if it would work on the WiFi. No, it didn't! It was only after the final time I sent a verification code that the girl helping me had the BRIGHT idea to take my SIM card out and put back in. Well, now my phone works. Now I can get a verification code. But...it was too late and I'm locked out of verification attempts for the next 24 HOURS. SO I HAVE TO TRY AGAIN TOMORROW. You'd think that could've been suggested earlier. Now I've completely wasted my time. I'm going to another location.

THANK YOU DAMARIS!!…read more After a terrible experience at another local location where I was conned into adding another line to our plan.... Without actually explaining that was what they were doing....... We had a wonderful experience at the Verizon in Edmond on Broadway. Damaris helped us figured everything out and easily upgraded my phone with no issues (& no added lines lol) and he was great company while we had to wait to transfer my phone over. Highly recommend this location! And Damaris!!

WARNING I know "nothing "! About fixing phones ! So I always take my phone here to get it fixed…read morebecause they are nice people and they can always fix my phones and ipads !

******WARNING******* IF YOU HAVE AN IPHONE, DO NOT TAKE YOUR…read morePHONE TO THIS PLACE!!! THEY ARE NOT AN APPLE CERTIFIED REPAIR SHOP!!! All Apple phones have serial numbers on the internal parts of their phones and will not function properly with an aftermarket part. You risk damaging your phone by installing non genuine Apple parts. I have an iPhone 12 Pro Max. It's always in a case with a screen protector. The screen was cracked from a freak accident. The screen was cracked but the touch feature worked fine. I went to "Cell Phone Fix" because I was unable to make it to an Apple store (My mistake). I went in person to this store and asked the store owner if he would be able to replace my screen with an actual APPLE OEM (original equipment manufacturer) part. He said that he had a refurbished OEM APPLE screen and would be able to fix it. He told me to hold on so he could call his brother to make sure he could. He spoke to his brother in a form of Arabic over the phone and then told me he would be able to fix it for $350. He told me it'd take him one hour to fix. I asked him again, to reassure myself that the part was an actual OEM APLE part before he touched my phone. He said, "Yes, it's an actual refurbished Apple screen. You won't be able to tell a difference." I turned my phone off and handed it to him. I waited inside the store for him to repair. After the repair was complete, the screen appeared to be fine. From the actual appearance of the phone (turned off) you wouldn't be able to tell that anything happened. When I turned my phone on, there was a notification in the settings that said, "unknown part." This notification further explained that the phone was unable to determine that the display screen installed on the phone was an original part, genuine Apple part. I inquired to the store owner about this issue and he said, "Give it 3-5 business days and it will go away." After further inspection of the phone, I noticed that there was no "true black" on the black portions of the screen. OLED displays show true black. LCD screens will not. This was a cheap LCD screen that I was charged $350. Throughout the day, my phone would randomly turn off, over heat and the battery drained significantly faster than prior to the repair. The next day I took my phone to the Apple store in fear that my phone would be ruined from prolonged use of the fake screen. This caused my phone to be out of warranty so I had to pay for an out of warranty repair with Apple just to get my phone fixed. I have attached pictures of the difference between my phone and my wife's. If you look, you can definitely see a significant difference in the screens. The phone on the left is my wife's. The one on the right is mine. The black looks like bluish because it's not an OLED screen.

I was considering selling our old phones on eBay, but I didn't want to spend all that time and…read moreeffort. I decided to try here first and they gave me a good price for them and had cash in hand in minutes. Great experience, and will be back.

Can't say enough good things about the folks up here. I had issues after purchasing an iPhone 13…read moremini where the issues could've very easily been told it was sold as is or was out of warranty but they didn't. It was replaced on the spot. Then again had issues with the battery which was again not the fault of them to which they asked 0 questions and replaced the battery free of charge within 30 minutes of showing up. Can't recommend them enough!!!

If you have problems with your cell phone see Tray to get it fixed. He is great and doesn't take…read morelong. Very nice store with lots of light and nice displays. Fixed my phone with no charge.

John Paul single-handedly made my entire experience at this store amazing. I have genuinely never…read moremet a better person suited for this job... he was able to not only get us more than one deal on our trade-in, but he's a super down-to-earth guy. It was an actual FUN process, for something that would've otherwise been a drag to do. Also, he likes FullMetal Alchemist!!! What a goat!!

Thadeus was very helpful and achieved in less than an hour what the "techs" at T-mobile/Apple Store…read morecouldn't in half a day. We came in with a broken phone after being convinced by said "techs" that our only solution was to throw out the phone and just buy a new one. They talked about "diagnostics", "logic board" but barely inspected the phone in person. Instead, the staff at CPR diagnosed our issue in less than a minute and repaired it on the same day. Thank you

brought my playstation in for advice i didn't even want them to work on it i was literally in…read moreTEARS, we had a power surge and our console wouldn't turn back on, the "manager" accused me of having roaches in my house AND in my playstation said we were nasty, told me i was mistaken that it was fly poop from an outdoor party like i told them, and that i and it was unsanitary and not welcome at any location, i just wanted to know what to do how to proceed and got that crap, we used them almost every other month is the funny thing they REGULARLY clean these they KNOW there isn't anything in there because we come in so OFTEN. welp never again i will never give them another cent and ill steer everyone i know away too, luckily for me my console actually turned back on when i got home, ya know because its actually a really clean well working console that gets serviced all the time

More than 5 months and have not received the money to pay for my phones from T-Mobile from the…read moreswitch program my credit will be destroyed because of this do not go here and all they say is that is not in there hands. DONT EVER Go To AT&T service and connection are super bad

All I'm gonna say is AT&T has terrible service terrible when their equipment is faulty they don't…read morewant to send a technician out right away. You have to wait several days for somebody to come out and fix their equipment!!? not to mention their prices are unreal. $400 for TVs Internet, etc. that you can't use. I'm done with AT&T will not recommend them to anybody will not use them again done and I will keep posting about AT&T.

What an amazing experience!!…read more My son left his iPhone 14 Pro on the bumper of our car. It fell off and shattered the screen completely. We had one place try to fix the phone and was unsuccessful, Apple tried to fix it (at a price of $600-if successful), but was unsuccessful. We were desperate, and that is when we found itech. Alex is a miracle worker. He was able to successfully fix the phone at minimal cost. Itech is amazing, unparalleled expertise and customer service!!! Do not go anywhere else!!!

Very professional. Been here several times when I have an issue with my electronic device. Trust…read morehim with all my devices.