Great customer service. Timely. Respectful. Able to answer all my questions…read more I was helped by an employee named Joshua, who was able to get me a rediculously plan, and a significantly better phone than the Straight Talk phone\plan i had.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless. Visit us today at 537 Lincoln St, in Worcester, or give us a call at (978) 244-7339.

Hello Trolley Yard Store,…read more I really hope the store manager sees this. When the feedback link hit my phone, the system glitched and sent a negative review -- which was the complete opposite of my experience. I lost internet in my building (the landlord supplies it), and Penelope C. helped me get set up fast with a 5G gateway. She explained everything clearly, walked me through the whole setup, and had me out the door quickly. Penelope was patient, knowledgeable, and genuinely helpful. She turned a stressful situation into an easy fix. She deserves full credit for outstanding customer service. Thank you so much Penelope, you saved my day!! I hope this review finds you!

Note that I have a $40 prepaid account with Tmobile for the last 15 years with unlimited talk and…read moretext and 10gig of data - we had a power failure last month, and I was watching a FIFA world cup match - figuring I only had less than 30 mins for the game to complete, I streamed it over my 5g - long story short, I ended up using all my data - I called their cust service, who said they could give me an extra 10 gig to cover the rest of the month, and would go back to my $40 plan - went to pay my bill today, and see the raised me to a $50 plan - I call back into cust service, who stated that they CHANGED my plan completely...talk about bait and switch.. I was grandfathered in at $40 and they took this opportunity to pull a fast one on me...looking for another provider now....their cust service for prepaid sux....

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

Pedro is very patient, friendly, and professional. He was determined to fix our phone issue. He…read moreeven offered my son a soda while we waited. His pricing is very fair. We will definitely return!

Brought a phone here where the battery caught fire during a previous repair, needed the information…read moreoff it. Pedro was able to get a donor phone to swap the mother board into. Very polite, professional, excellent service and great rates. Would recommend anyone trying to fix a device to stop by. Other repair places turned me away.

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

Had great service. Went down to get my phone cleaned wouldn't charge. The lady behind counter was…read morevery nice. They cleaned it at no charge. Also bought screen protector very reasonable on price. Would definitely recommend. Thanks again Phil Q.

The owner goes over and above cuatomer service wise. Had my screen replaced about six months ago…read moreand he went and found the postal carrier to get it done. Today i went for a separate issue with the same great customer service...

I had an iPhone 12 battery replaced here and was pretty disappointed with the pricing. I was quoted…read more$130, and with tax the total came out to $140. What's frustrating is that Apple charges $89 for the same service, and the battery itself can be found online for around $45. The markup felt excessive. Unfortunately, I won't be going back. Do not recommend

Giuseppe at this Verizon store was simply amazing, he took the time to get us the best rate, the…read morebest phone for our need , all of this without sale pressure. He transferred/ recover data to our new phones, my husband had dropped his phone in the water, so it was a little tricky. He is a real asset to this store, best experience ever in a Verizon store

Tried reaching out today to person who responded to my review but no one in cellular sales could…read morefind out who that was. BUYER BEWARE: Verizon retail stores sell OPEN BOX and REFURBISHED products as NEW! They don't tell you this and they bring them out of the back room already "open" saying that you asked them to set it up for you, when you didn't. I reported them to the BBB and my states D.A.

I live in Shrewsbury MA, I called Verizon about poor service in my area, dropped calls for an area…read more It's called the dead zone of Shrewsbury, the area includes the Dean Park area. I explained the issues to two customer service techs. The first ticket was LOST... The second ticket was closed by Verizon engineering stating "Yes this is a known issue in that area." I asked what's the plan? VERIZON Engineering stated NONE. May be time to find a new carrier.

From the owner: Visit our store at Shrewsbury for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.