I felt a bit of confidence aftersome "tech talk" with Arthur at CPR, enough to entrust my most…read moreimportant posession, my laptop computer, into his care. I knew I would be taking a chance to outsource this repair, but couldn't wait any longer. I would have loved to have fixed this machine on my own, but a touch of arthritis had reduced my ability to perform fine motor skills required. I'd cracked the screen of my best machine, an MSI GS-65 several months earlier; it had become all but unusable without an external monitor to display what I could no longer see on my shattered screen. First, though, I asked Arthur about repairing a shattered screen on a smartphone (an otherwise excellent Nokia) I brought in with me. He confirmed something I already knew -- that the phone wasn't worth the cost of repair. This led me to believe he knew the costs involved and how those factored into a good decision about fixing OR NOT FIXING the phone. It also made me feel like I could trust him. (All before we started discussing the much bigger concern I had -- my MSI Stealth Gaming Laptop.) -------------------------------------------------------- Now I must interject a little advice to consumers. IF YOU WANT YOUR MACHIENE FIXED PROPERLY AND AT A REASONABLE PRICE, find a technician whom you trust, get a quote on the price and time required, and then LEAVE HIM OR HER TO FINISH THE JOB. THE REPAIR TAKES AS LONG AS IT TAKES. NAGGING OR HARRANGUING him/her is counter-productive. -------------------------------------------------------- I followed my own advice and COULD NOT BE HAPPIER with the result. The repair wasn't cheap. If it HAD been a cheap fix, I'd have been susupicious. I knew for myself this wasn't going to be a simple inexpensive repair. HOWEVER -- the cost of the repair was QUITE REASONABLE and represented a GOOD VALUE. Most importantly, Arthur fixed my laptop correctly the FIRST TIME, using the CORRECT PARTS, and I have been VERY HAPPY WITH THE RESULTS. I cannot promise the folks at CPR INDIAN TRAIL can fix your laptop or mobile phone. (NEITHER WILL THEY, I'd venture a guess.) HOWEVER, I'd stake my own professional reputation by recommeding CPR Indian Trail to say: YOU CAN TRUST ARTHUR AND COMPANY to examine your problem, to propose a fairly priced solution, and to perform a quality repair. If you enter into such a transaction here with the CORRECT EXPECTATIONS, FEEL CONFIDENT YOU ARE WORKING WITH PROFESSIONALS, and then PROVIDE THE RESPECT AND ROOM FOR THEM TO DO A PROFESSIONAL JOB, I believe you'll BE HAPPY WITH THE RESULTS. This is a QUALITY PLACE FOR ELECTRONICS REPAIRS. If you are unlucky enough to require such services, I believe YOU WILL FIND YOURSELF HAPPY & CONTENT at the end of the journey. THANK YOU ARTHUR AND FRIENDS FOR AN EXCELLENT JOB, WELL DONE!

Rude customer service. Felt like a criminal picking my phone up from here. Was greeted and asked…read moreif I could be helped but as I started replying, the lady at the counter walked away and started helping another customer. She said someone else would help me. Had to show my ID multiple times in order to leave with the phone.

Only interestd in selling you a phone. ABSOLUTELY nothing else. Do not want to help with any…read moreproblems. making a payment is even a pain with this place. Also not a corporate store. When I had multiple problems I called Corporate. they told me, they had gotten many complaints about this place.

Bought the new Galaxy 10s 5g in May. I haven't had an android in a couple of years so I wanted to…read moregive it a try! The phone was great at first then I got buyers remorse. The lady who sold me the phone Andrea was super nice and helpful, unfortunately I returned the phone the next day because a lot of my friends and family said to return it, so I did. I received a huge bill for the phone and called customer service ASAP! It turned out the the guy who returned the phone didn't put it into the system that the phone was returned.( I guess he needed the money that bad) the point to the story is be careful returning big ticket items! Every time I went into the store the guy had an attitude.

Had a broken iPhone 17 Pro Max screen that needed to be fixed ASAP. Perfect Screen answered right…read moreaway, confirmed they had the parts in stock, and got me in immediately with no appointment needed. They gave me honest, straightforward pricing over the phone with different repair options based on my preferences. The repair took about 40 minutes, and the staff was friendly and professional throughout the entire process. I would definitely recommend them over any other phone repair shop in Charlotte if you're looking for quality service and a great customer experience. I'll definitely be returning for any future repair needs.

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

Phive - thank you for your amazing customer service a true breath of fresh air! She made dripping…read morethe equipment off a breeze, just remember customer service is a dying breed so be kind

We've had Spectrum for 18 years and we made a phone call yesterday to try to lower our bill because…read morewe noticed it kept creeping up. We were on hold for 25 minutes with customer service and they never called us back after hanging up. Horrible horrible service way overpriced. We are switching to T-Mobile.

I bought a new phone from tmobile online and needed to return the old one for trade-in credit. I…read morewas told I could do it in the store, so I stopped there. After they "inspected" my trade-in, they told me they wouldn't accept it because the screen was "cracked" which it was not. I asked to speak to a manager, I was told no. I asked for the number of the manager, she told me to leave. I requested her name and manager's name and she called 911 and had the sheriff department come. Seriously a horrible store, the officer agreed that my phone was not cracked and then said that store doesn't care about customers based on his experience.

I walked in and the lady clearly did not even want to talk to me. I asked her if they had Apple…read morewatches I was ready to buy one but she said "I don't even know" and went to the back so I walked out. I mean what the hell? I've never seen anything like it lol. The store needs more employees who will actually help you clearly.

HORRIBLE CUSTOMER SERVICE!!! HORRIBLE PHONE SERVICE!!! We brought a sprint phone to them for them…read moreto unlock. NEVER EVER did the so called owner/manager tell us that a sprint phone will not be compatible with metro PCS services. So now we have paid him $100 to unlock a phone that more then half the time doesn't even receive the calls and if it does it will drop the call. Internet is non existent. And to top it off even after having it supposedly unlocked from Metro PCS services the phone can't be put back on my sprint account because it says it's still locked to metro pcs. We have attempted to make contact with the owner but every day when we call the "manager" says the "owner" will call you back but every day that goes by not a word from the owner! STAY FAR AWAY FROM THESE SCAM ARTIST!

From the owner: mobile phone repair Mobile phone sales…read moreUnlock Flash

Best price in town! Super fast and efficient. Anybody who isn't under warranty or needs something…read moredone quickly. Go to my guy here

Best place to buy screen protectors! Best for fixing phones computers. Try them. You will be…read morehappy!!!!

If I could give one review I would. Not helpful. Doesn't live up to the standards with their…read morewarranty, closes at weird times with no notice, even though they fix your screen you still have problems. Not dealing with it. Expected a better company than I dealt with.

Quick service, very knowledgeable and reasonably priced. We have taken 4 phones here for screen…read morerepair. Happy every time.

Paid $90. upfront to check my laptop. Told me I needed a motherboard and would check price and get…read moreback to me. Never heard back from him. I know he sells computers, just curious. Been about a year ago. Does not return phone calls. Would give him a minus 5. This is Indian Trail NC (NOT CALIFORNIA)

Great service all around from Rodney. Truly cares for his customers and ensures their needs are met.read more