So I'm crazy delighted they came to our mall!
Amber is the ABSOLUTE BEST!
We came in to get a fluff off of my daughter screen and then Amber sold my daughter a new screen protector and new case. We came home and tried to finish the update with and it got stuck then my daughters phone went to the dreaded "no service" with EXCLAMATION MARK inside triangle.
The fix on the screen was performed Wednesday and we had fluctuating "no service" since. The phone worked after the "reset network" was performed for 10-30mins. Otherwise you could not call nor receive calls.
We went back on Monday and Amber tried helping us and got it to work again. We walked around the mall and bam-20mins later "no service".
After amber checked YET AGAIN-she said to go run a diagnostic at . THREE HOURS WAIT LATER Fruit Store (FS)hooks up the unit, runs a diag. Reset network and tells me "this should fix it. If it doesn't, I'm afraid you will need a new phone and the 7 will run you $320". I looked at him and thought "$350 after taxes for a seven when we are on 8, 10, 10s?! Yah-no!"
I come in today (10.10.18) and Amber is off but all night I think why is the phone acting like this. After tossing around the temper tantrum of my daughters phone, we decided:
1. Maybe the satellite receptors have gotten dusty, dirty or shifted? Amber will check 10.11.18 (as today was her day off BUT SHE NOT ONLY ANSWERED A CALL BUT SPOKE TO A CUSTOMER-on her DAY OFF?! What?! BAM! Five stars right there!)
2. Johnny-the employee on staff today said "you know-we took the some card out and it works. Try taking it upstairs to AT&T to get a new SIM card to further diag it...at least then we know if it's a satellite thing or card or modem or motherboard...."
3. If all fails-pull daughters savings for new phone
Well-$5.46 at AT&T and hours of waiting for FS the phone is good-AS OF RIGHT NOW.
Cellat also offers WARRANTY! They gave us two months as of right now but honest...WARRANTY AND TECH SUPPORT?!
FS customer service really stinks now. The guy never even opened the phone to properly diag it but left customer to run around for hours-all the while a "non" certified FS tech saves us $350.40 just by confirming my suspicions-SIM card...
Lastly-per AT&T guy upstairs (across from GameStop) the latest update has been wrecking havoc on 5, 5s, 6, 6s, 7, 7s, 8, 8s-trying to force us into 10/10s...but he said "if the problem persists then it might be the satellite receptors"
This went on for 7 days.
The phone has been up and running for 2:34:49 without that cursed "no service" and finally-my daughters phone is fully "updated" with new iOS for phone.....
I 100% recommend Cellat. They are true techs with out of box thinking-and less than $350.40....
Shame on FS! Shame!! read more