I know this is LOOOONNNG... but read the whole thing and save yourself some $$ I had really high hopes... and at first I was totally pleased. I have a Sony Xperia z3 and stupidly cracked my screen. Terribly. It was non-responsive and the picture was all jacked up. Looked worse than the pictures they have posted. I called around to a few places and there are only a handful of places that replace the screens on these phones :( The first place I found said the screens were on back order, Cellairis said come on down and we'll order you a replacement. I was so stoked! So I get there (7/23) in time to order overnight shipping for this replacement screen. Apparently replacing these screens cost more than other phones so I put $100 down for "parts" and had to pay $80 for labor once I picked it up. Both gentlemen were very nice and we had some jokes. Good times. Alright, so here starts the trouble... I called the next day around noon to see if my phone was ready. Oh no... the screen didn't come in. -_- Tomorrow tomorrow... So I get a call Saturday my phone is ready. YAY! When I pick it up, it looks weird... "That's because it's not the same screen." DUH. The part where my you put your ear against to listen to calls... totally looks weird... i can see metal... I point that out, "no it's fine, it's fine." I test it out... call my cousin... can't hear a thing. Turn on my speaker phone... That's better. So I go back and show him. "I'll order you a new speaker. No charge. On me. It will be here Tuesday." Needless to say Tuesday rolled around and I received no call. It was a busy week at work and I was pleased with my screen so I didn't bother to harrass them. Then yesterday, 8/12, something strange happened... I was using my phone all day like normal. Visited my parents, was using my phone blah blah blah, drive 10 minutes home with my phone in my purse. Get home, take my phone out of my purse, and then tap the screen t wake it up. No response. So I get impatient and use the unlock button instead. It unlocks and at the bottom of my screen I notice some tiny cracks that were NOT there before. Then there is a longer crack stemming from one of the smaller cracks. I take my case off to see if the frame was damaged also (idk how that would happen with a case anyway but I really did not understand what was going on...) and then I noticed that the screen was... lifted away from the frame on the right side where the crack was! WTF?! About 1/3 of my screen is functional now. -_- I called Cellairis from work today (since I can't call out from my phone...). i explained my discovery last night and they told me to bring in my phone. I really wish I hadn't. #1 they were rude #2 they refused to fix it for free #3 did I mention they were rude? The kid who did the repair was slumped back in a chair and would not take ownership of his shoddy work. He stated he DID order my replacement speaker, but I never picked it up. I reminded him he was supposed to call when it arrived... Then he had the audacity to say "well that's not the problem now. The problem is that you broke your screen." :O So how I refrained from climbing across the counter and choking him out, I'm not sure... maybe because there was a food court full of witnesses and I'm too pretty to go to jail... I digress. The older man told me I should just get a new phone. :O I told him I would go somewhere else for a repair. He said he'd charge me just for the part- $145. I informed him I found a different place who would only charge $120 and no thank you. Then he looked up the part on Amazon- $99. Told me I would have to pay the overnight shipping, approximately $25, plus the taxes. $145. I told him no thanks. 19 days after the original replacement and you won't even fix YOUR MISTAKES?! **** *** both! Oh. In addition to not owning up to their bad repair and telling me to just get a new phone... they were watching some sort of sports game on their phones and barely listening to my situation. One girl gets a new phone FROM THEM, I get told to buy my own phone... Thanks guys... read more

Horrendous customer service and substandard/broken equipment. He replaced the screen - cost about average for the service. But the touch sensor didn't work. After he tried to convince me out was my settings and to go home it works fine, I refused and he very begrudgingly sent me away so he could replace my old broken screen. I went back and he said it was a loose connection and works now. Later that night it stopped working again. The next morning I called from work (an hour in the other direction) and he insisted I go THAT day within 24 hours to return. He couldn't explain their warranty program (their bogus website says 14 days) but said I get nothing if not going THAT day. Luckily my friend was heading there and took it back. Except he opened it in front of her, added scotch tape - 2 pieces for good measure- and said it worked fine. So now I'm stuck with a phone held together by scotch tape that might go out at any second. The guy was incredibly rude and unreasonable. I'm pretty sure they used someone else's busted screen to replace mine (so someone else will get mine now I'm sure). He barely spoke English which made having discussions with him, especially on the phone, near impossible. They need to fire him, but until then steer way clear if he's there. I'd argue they probably use busted or poor replacement parts, so go somewhere else. In fact, in the same mall is another highly rated repair store. Quick Fix. If only I had known! read more

Stay FAR FAR FAR AWAY these people do not try to fix phones i went in with a cracked screen and cam out with a $135 problem to fix at another place because the guy working on my phone trashed the inside of my phone to the point that my screen would not even turn on anymore. AND HE KNEW HE MESSED UP MY PHONE and continued to lie to me and tell me to just get a replacement at the apple store for $129 yeah doesnt work that way idiot So save yourself some trouble dont go here go to NW cell phone repair or go to CPR repair NOT HERE = read more

Helpful, super quick and efficient, and priced in range. I broke the LCD screen on my Galaxy s6, completely black. I called 6 different stores and these guys were the only ones with the correct part. It's just a little kiosk in the mall and I was a little worried at first.They fixed it within half an hour and looks fantastic! You can't even tell it's a different screen and works great. I paid $250 which is about average for my phone but sooo worth it to take care of it that day so fast. Definitely recommend them! read more

I recently dropped my phone, and took it to Cellairis. They told me it was going to take 35 minutes to fix the screen, and I ended up waiting for 3 hours. I was not informed of what was going on until I walked up to the kiosk and demanded and explanation. They said that while installing my screen, there was an issue with the battery that has "never happened to them before." I was told to come back the next day and given a temporary phone in the meantime. However, I was given no charger for the temporary phone, and had to ask a friend if I could borrow theirs, since it was a phone different than my own. I received a call the next day and was told that I had to wait ANOTHER day to get my phone back. This happened for 4 days in a row. You may be wondering why I didn't give them a 1-star...and here's why: After all of this mess, they told me that they would purchase a brand new phone for me, throw in a free protective case, and all I would have to pay was the initial amount I owed for the screen being fixed. Even though I was not expecting the wait, I am glad that in the end they decided to take care of their customer, and offer me the best possible service given the situation. read more

Terrible customer service! Called to get an estimate on a phone screen repair and the clerk mumbled at me on speakerphone, refused to give me a quote and hung up on me. Take your business elsewhere. read more

Guy was very rude. No customer service at all. He said hello while with another customer but I guess that's normal BUT when we were face to face he always looked away. When we had questions about the phone he looked away. We had to ask him couple of times for him to hear us because I believe he wasn't paying attention. Very rude. read more

Said they sold me best screen protector for 40 dollars and it cracked after a few weeks as easily as any cheap product I could have bought from China. Total rip off. Would not replace it without original receipt. But quality sucked abut was not worth forty bucks. read more

Why 1 star? I went there on a Friday afternoon to get a case. I could see the case in their display, but there wasn't anybody at the kiosk for an hour. Can't make money and earn customers if you don't staff your kiosk. read more

Horrible customer service!!! Went in there with hopes of buying a phone, told it was on hold for someone else and they would call by 5pm to tell me if it was available for purchase, 5:30 rolls around, NO CALL. I call them and told them I had spoke to them a few hours prior and they had no idea what I was talking about, talk about clueless. They also originally told me the phone retail price was $300, when I called they had told me THE SAME PHONE WAS $700. What a joke. Do not go here!!!!!! One last thing, one of the workers ( some Asian girl ) had been making jokes and comments towards my boyfriend and I that since she was helping us we were officially in a " 3 way relationship " how professional. Worst experience ever and I will not go back. read more

Really bad experience. I bought 2 Otterbox cover for my phone and my wife's phone. My was good, the guy put the cover on my phone and offered to put my wife's cover on but since we had an appointment we told the guy that we couldn't wait and he just put it in the bag. Once we got home we realized that he gave us the wrong cover for my wife's phone, so the same day we went back with the unopened box and the receipt in hand and talked to the same guy that sold us the covers, Ricky. He said that he was sorry and started looking for the cover that we paid for and realized that he didn't have it in stock. I asked for a refund for the wrong Otterbox cover that he gave us and he said that the store don't do refunds. He told me to come back that he was going to have it in few days, it had been more than 2 weeks and he still doesn't have it and still doesn't want to give me a refund. We put a complaint with the mall and nothing has happened. All I can say is this place is a RIPPED OFF! This guy Ricky gave me the wrong Otterbox cover and still won't give us a refund, WTF! Don't buy anything there, go to a known cell phone store to get your accessories!! read more

Horrible service. DO NOT FIX YOUR PHONE THERE. My phone had a broken screen and they charged me $109 to fix it. After 3 days, my phone wouldn't turn on anymore. I took the phone back immediately and told the guy what happened, but he said that it was a "LCD problem" (my phone was working just fine before he changed the glass) and even asked me if I wanted to fix it again for $129. I asked for a refund and he told me he couldn't do it because the store didn't have a manager (what the fuck), so he told me to call his boss, and I've been trying to do that for like a week now (he won't answer). I usually don't waste my time writing stupid reviews online, but I don't want other people to make the same mistake. If you're thinking about fixing your phone there, don't do it. Just go to the Apple store. They charge more, but they use the original screen, and nothing will happen to your phone. I wish I had done that. read more