They were available to clean out the charging port right away. Luckily the issue was just a bunch…read moreof lint in the charging port. I'd go to them for other repair issues!

Walked in today asked how much it would cost to replace screen on 17 pro he goes to computer…read morewithout answer I'm like are you going to answer? He goes I'm looking depending on the screen. I'm leaving out of the country have insurance with Verizon just wanted it done today before I leave, he snaps after I inquire and says $449. I'm like 4 dollars? Lol Super overpriced homies straight up tripppppin . Apple charges less for same day service. What a joke this place is. Ended up getting it replaced for 200 bucks at a different spot. What a money grab. Who goes here?

I rarely do Yelp reviews unless an experience is over-the-top great! After several visits to this…read morelocation to look at new phones for my mom, we ordered one at this location and brought it in today to have it set up. The minute we entered the store, Steph cheerfully greeted us, sat my mom and I down and within minutes had my mom's new phone ready to be set up. Steph patiently walked my mom through every step, explaining everything that she was doing, and made sure to check on us while the data was transferring to the new phone. Steph was so patient, friendly, and incredibly knowledgeable. We returned shortly after to purchase a phone case. Steph saw me entering and immediately made her way over to me to make sure everything was ok and then went the extra mile to search their entire inventory for a case. It's RARE to find exceptional customer service like Steph provided us!

Probably more a reflection of ATT than specific folks -- but could not unlock my phone at the…read morestore, had to call #611. The link they provided resulted in an error message, and there was no way to contact a live person by phone. Saying "representative" or pressing #00 a million times didn't work and the robochat just hung up after repeatedly sending the same malfunctioning link. Back in the store, I waited with another person experiencing the same thing trying to unlock their phone. The rep suggested to both of us that we call #611 again and say we want to Cancel, which will make a live person answer and direct us to a tech person. Really? Instead I asked if they could watch me use the link and the resultant error message -- that finally got them to give me a phone call with a tech person. Why didn't they do that in first place? The music was so loud it was difficult to hear the tech person, but we finally succeeded in unlocking the phone. I agree with other posts about staff chit-chatting in back while customers are waiting. Truly unpleasant experience.

I've gotten several phones shield replaced over the years. They are always polite and quick.read more

Blown away by the service here!…read more All the employees were incredibly helpful and made me feel truly looked after. I highly recommend this location and will definitely be returning for any future needs. Thank you so much; my mom will be thrilled--her phone is like new again!

Best T-Mobile on the planet. The staff is friendly and professional. I switched my service from ATT…read moreand got a free iPhone. The service is better and it's less expensive than what I was paying also. Highly recommended

The worst employees they hire atThousand Oaks store! They only care to get rid of their customers…read morefast so they can hang out. Terrible service! Go to another T-Mobile store or change carriers!

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I shopped all over the valley calling places. I decided to go here since they had the best prices…read more Usually you get what u pay for but not here. My man Richard fixed my son's cracked IPhone 16 in about 30 minutes. He also cleaned it and gave me a free screen protector and case, who does that! To top it off he saw my phone and cleaned the charging port and speakers and hooked me up with a new case too! Me n my son feel like we have brand new phones now thanks to Richard, go hit them up for all your IPhone needs!

My review is specifically for Edgar's customer service. I had a large unexpected charge on my bill,…read moreafter having difficulties over the phone I decided to come into the store. I'm so glad I did! Edgar took time to explain everything to me, looked at my bill in detail and helped resolve my issue. I highly recommend anyone coming in to go to him as he is very patient, knowledgeable and very helpful! The world really needs more people in customer service like him!!!!! Thank You

Staff is nice but the office always seems way understaffed. I just went in to drop off a return and…read morethe wait was 5 people deep who had been there an hour. They can't even find time to stock the pick-up lockers.

I went in the other day for Christmas shopping and I don't remember his name but the guy with the…read morebeard and tattoos was amazing!! Really recommend working with him, the only thing this store needs work on is the other lady's professionalism. She was eating Twinkie's in the corner and afterwards went to the bathroom and just started blowing that thing up. And the other tall handsome guy was also very kind just he started doing a weird movement after they rung me out. The gesture was him squatting and saying "Thank you, thank you, thank, thank, thank you, thank you". And there was more..., other than that love the service, just watch out in the parking lot. A girl in a blue Nissan suv almost ran me over and hit the curb playing bad bunny on full volume. LOVE MY FREE IPAD THOUGH!!!

I had an extremely frustrating and disappointing experience with Victra Verizon…read more From the beginning, I was repeatedly given inaccurate and misleading information about pricing and billing. Despite clear verbal assurances, my bills were consistently higher than what I was quoted and agreed to. These conversations were documented in writing and through recorded calls, yet the issue was never properly addressed. The store manager, Sergio, was involved throughout this process and was fully aware of the situation. Unfortunately, there was a continued lack of follow up, accountability, and resolution. After multiple attempts to resolve the issue, I transferred all of my accounts to T Mobile, who covered the payoff as part of the switch. I am now preparing a small claims case against Victra and escalating the matter to Verizon corporate due to what I believe are deceptive business practices. Based on my experience, I cannot recommend this location to anyone looking for transparency or honest billing.

I had such a great experience at The Device Lab! They fixed my daughter's iPhone 11 Pro screen and…read moreit works perfectly now. What really stood out to me was that they actually had the screen in stock, every other place I called had to order it and told me it would take a couple of days, plus they were quoting me $20-$40 more. Not only was The Device Lab able to do the repair the same day but their pricing was super fair. On top of that, the vibe of the shop is honestly amazing. The moment I walked in, I noticed how warm and welcoming everything felt. I even complimented the owner because it's so different from the typical plain, white-wall repair shops. It felt chic, cozy, and thoughtfully put together. Love how he immediately gave the credit to his wife, you can tell he is extremely proud of her work and rightfully so because I would hire her to make my business look as cute as The Device Lab. Great service, great pricing, and a beautiful space. highly recommend! Thank you again, I know my Daughter needs an upgrade but the IPhone 11 will do for now.

Austin is amazing. Brought in my MacBook Pro as the Apple Genius Bar told me it will not load the…read moresoftware and is a paperweight. He gave it a try managed to load the OS upgrade it for an amazing price. Honest and genuine he will be my go to for any electronics issues. Highly recommend Raj