Amazing Service! Theresa was very informative and extremely…read morefriendly! Any questions we had, she answered them with a lot of detail and helped us navigate the new phone process So happy to have bilingual help as well! Overall, great service! Despite there being other customers, we were helped in a very orderly and timely manner Best experience I've had with cricket!

Friendly service and quality work. I called them while I was en route to Ft. Walton Beach. The…read morescreen replacement had come in and they finished the repair in one day.

Great work and fast service! My poor phone took a long fall and suffered quite a bit of screen…read moredamage. They took it in right away and about 15 minutes later I was walking out a happy customer! I will use them for my phone accidents from now on for sure!

We started with basic internet service, which was fine for a few months (some short downtimes)…read more Added TV for the Olympics...tv menus terrible, many problems with the digital tv unit (dropped recordings, picture freezes, can't pause/play, etc.). Since we don't watch much TV we let that slide. Internet connection began dropping repeatedly, called tech support (Chris). He said my signal strength was awful and we should consider ourselves lucky things weren't worse. Then he tried to sell us insurance in case the problem was inside the house..um, no thanks. Then he scheduled a service call for two days later. No one showed up. Called tech support..got Justin. He said they didn't sched the appt right and someone "might" be able to come out later the same day. Asked for supervisor since I didn't want to wait on someone maybe showing up. Justin put me on terminal hold. Called customer service, got Tonya. She said she'd get a supervisor and promised not to put me on hold. She then put me on terminal hold. Called back and got Cherissa..she said no supervisor available. I could her someone faintly in the background giving her instructions so I asked for them. It was Pam who went and got me a supervisor without putting me on hold. Supervisor Mr. Ellis said no guarantees but he would call back and let me know when they could come out to fix it. He called back hours later and said someone would be there that night. Tech came out late that night and found I had signal strength outside the limits. Traced the entire system and discovered that the problem was at the drop at utility pole..not putting out prescribed signal strength. He put a call in to get it fixed (said it would be 24 hrs) and in the meantime, changed one of my splitters so that it sapped less signal strength. He said was within the ok zone (+10 - -10db..I was now at -7.6db). He also found that I was being charged for equipment I didn't have...I'm on the phone now (its been 90+ minutes and 7 departments to try to get the charge removed) while I type this update. Today's tech support: first the standard condescending instructions about how to unplug router and modem and reset everything. They could see my signal strength was in the red (apparently they don't get a # just colors). Didn't know anything about the problem with the drop but said if it was true it would be two weeks to fix (I saw the Cox bucket truck drive by, turn around and leave after doing nothing). Reset didn't help so they sent me to 'Tier 2' tech support...very snotty guy who didn't want to listen to any info from what the previous tech guys did or signal strength etc. He claimed it was someone stealing my wifi or my microwave oven. This is completely illogical since the signal strength is being measured prior to the wireless router. Tried to convey this and that the modem is showing yellow lights not green, he replied that the modem lights have no meaning. Also, my wifi is password protected with a strong password, WEP2 and I live out away from town. I went ahead anyway and let him guide me though changing my wifi channel and network name (which makes you change that info on every device in house btw)..this is the same baloney the UVerse guys did all the time but their basic tech guys could do that...no change, no improvement, no consistent internet. It's been a week now and I'm giving a star back solely on the customer service of Maude who answered one of my phone calls to tech support. She listened, looked at my readings, apologized for all my troubles and did some research on my case. She called back the next day and again today. Cox should have all techs learn from her..she acts like she gives a damn. We have another tech appt tomorrow to fix the drop. I spent several hours reading about my problem (very common) and discovered I can read my modem signal...I can see the low signal strength and also that it is sometimes on 5 channels and sometimes on only one. Sometimes I'm at max advertised speed (according to speedtest.net) ~30Mbps (if I take my TV splitter out to get more signal strength), sometimes I'm dropped completely, sometimes Im crawling at .1Mbps..these are download speeds btw, my uploads speeds are excellent. So I asked for a new modem...removed router from system and had same results. Alas no FIOS, not even UVerse, etc. available in our area (Shalimar).

I have no words for how abysmal Cox service is for Destin Florida. They have closed stores and…read morelocation not convenient. So many errors. So many incompetent techs. Cannot rate Cox low enough.

I dropped my broken phone off last monday. They told me they would order that part that day and it…read morewill get here within the normal shipping time (3-7 business days). Since Tuesday I have called and stopped by and asked the status of my phone. Tuesday they said they do not know why it wasn't delivered yet but the mail is behind because of the snow storm up north but the part should be here the next day and will be ready for pick up then. I go there the next day and was told it was on the truck and Fed Ex should be delivering it later and will be ready for pick up the next day. Thursday I called and was told it was still on the truck waiting for delivery. I asked for the tracking number and found out that they ordered it YESTERDAY and next day shipped it and it is not being shipped by FedEx but by UPS. So this WHOLE WEEK they have been lying to me!!! I stopped by to talk to the owner who took off when he heard I was coming down there to speak to him and would not answer the phone!!!WTF. He knows he sucks and is punk and a horrible business man. I finally I go there and as I walked away, my part was delivered. They fixed the part for me within 30 minutes (fast right!) but fast is not always good. The vibration piece was not put in correctly and when I brought it to their attention before leaving they said to go home and place a book on it because maybe the adhesive pulled it loose. I did that over night and that did not work. I started texting on my phone and all of a sudden the screen start wobbling and streaks across my screen of different colors and then black and gray and then my screen went blank. So they didn't put the LCD screen on correctly either!!!!!! And the notification light is off too! One good thing I can say about this place is that one of the gentlemen and female are nice and show that they care. The problem is is that they cannot order the part themselves. They have to rely on the owner to actually order the part. The owner does not care about good service. No wonder there is a sign for no refunds!

Wish I had read this first! They're also known as itech. The worst! I had security called on me by…read morethe morbidly obese sloppily dressed "customer service manager" when I went to get the battery I prepaid for installed in my phone. I lost the receipt... The "customer service manager" called security when I politely asked how I could get what I paid for or a refund... These crooks are good at taking your money. Abandon all hope all ye who try to get your phones fixed there...

On-Line support sent me into the store to cancel an account and the representatives apologized and…read moresaid that wasn't the case. Representative Faye, went above and beyond to assist me even patiently listening and trying multiple things to gt me what I needed. She is an asset to the company - everyone in trouble, please go see Faye - she has your back!

Pasqual was phenomenal. Took care of all of our needs super quick…read more If you need something, travel to this store from wherever you are. It's worth it.

I bought a new phone and had to switch the SIM card over. A very bright and lovely young lady spent…read moreabout 20 minutes helping me for no charge. There were several people waiting to help when I walked in. I highly recommend this Verizon location.

Had an issue with my old phone and decided to just go to the store real quick and see if they could…read morefigure anything out. BAAAAAAAD IDEA! Ended up paying for an upgrade ( no big deal) phone came into the store the following day. after 45 minutes of waiting for what should have been a pick up and go..., turns out they were selling me a refurb owned by another carrier. so they couldn't activate it. displeased I walked out of the store and nicely told the male and female employee to call me when a new phone arrives. Female employee followed me out side asking me to come back. I told her that I couldn', I have to work. her last words were "F it! we'll just keep your $ then. better luck next time" I left, only to return about 45 minutes later to grab the case and screen protector I purchased. I walked into the store and simply told the gentleman that I'm back to pick up my products I purchased. After both male and female employees rolled there eyes at me, I walked to the desk where MY purchased case and screen protector were and grabbed them. female employee " Excuse me! don't take anything off our Fing desks, and the male employee took them away and wouldn't give them to me and things escalated pretty quickly when fat boy started running his mouth. It's a small town and karma never forgets. Great job to all the mouth breathers that work at the Russel wireless store on N Ferdon. Keep up the good work. Y'all are special.

Disiree and crew at Uptown Station in Ft. Walton were great. They helped me set up new phone when…read morethe other shops just gave me a phone number to call for assistance.

From the owner: Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest…read moremobile phone technology at 73 Eglin Pkwy NE in Fort Walton Beach, FL 32548