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    Celestial Hearing Solutions

    5.0 (4 reviews)
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    Livingston Hearing Aid Center

    Livingston Hearing Aid Center

    1.0(2 reviews)
    1.4 mi

    I wish I had read the previous Yelp review before engaging this business…read more After my incident with them, I found on the NM DOJ website an announcement of a $1.7 million restitution against this company for "hundreds of defrauded customers" was posted on 3/23/22. In August of 2024 I was sold a subscription to a hearing aid - $4,000 - which is worn in the ear canal and discarded after the battery wears down, then a new aid is inserted. I have been using this type of hearing aid for over ten years from another provider. These are sold by a subscription. The technician told me he could mail them to me when needed another (I live over 100 miles away). He then said I would need to return to the office each time I needed one. The next time I needed one, I was told it would be two weeks until they came in, I wore an old hearing aid in one ear for this duration. When I went in the next time, he gave me four extras. All but one of them had been left in the "on" setting and the batteries were dead when I needed another. I decided to take my subscription to another more competent audiologist who was able to show me, on the hearing aid company website, that the subscription had never been refilled! Their invoice even showed a "warranty period", which doesn't exist for this disposable hearing aid. I reported the incident to company headquarters and received profuse apologies from them. I also reported it to the NM DOJ. I did get a full refund later. This was such a transparent attempt at fraud, I wondered how they still try to get by with it repeatedly. The technician had the bedside manner of a fence post and wasn't terribly bright, so I had initially written this off as just the flagrant incompetence of one individual, rather than the deliberate deception that it was. This person has been with this office for years. Upper management is either complicit or compliant.

    I called for an appointment with this company after seeing a television commercial saying that the…read morecompany was looking for volunteers to test a new hearing aid, and that after testing it, the volunteers, if they so desired, could purchase the hearing aid for a nominal price. When I arrived at the appointment, I was given a hearing aid test, told that I was borderline deaf (which is definitely not true) and offered a hearing aid to purchase for around $5000, with the promise that my insurance would cover about half of the cost. There was no mention of a product test, or the option of buying the product at a nominal price afterwards. This looked like a classic "bait and switch" tactic to me. I will never consider buying a hearing aid from this company, after experiencing such a dishonest advertising gimmick.

    Celestial Hearing Solutions - hearingaidproviders - Updated May 2026

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