I did not know what to expect. Was glad it was in my area…read morehave been tired of going Downton for a facial. The hours on Sunday are a godsend, since I work most of the week. Having Sundays is me time. The place was cleaned, warm and inviting. The person who answered the door forget her name. Very polite and ask if I wanted water or tea, and also showed me the bathroom. Relaxing music. Latoya did my facial explain my needs and what I was looking for. She listens tentatively and also explain what she was doing and also what she was using on my face. I will definitely go back tell my friends and clients. Will try next the deep tissue massage.

Latoya came to my office to give us 15 minute chair massages during a collaboration event. She was…read morekind, professional, and the best part - gave a fantastic massage. She also was really able to set the mood for a relaxing session in a conference room!

Not sure what is going on there. They are open for appointments but the business is closed due to…read morecovid19 (which understandable). What is unacceptable is the lack of responses to any mode of communication (texts, calls, voicemails, emails), but they do charge a credit card although they are notified for cancellation more than 24 hour ahead of scheduled appointment . The info on yelp is deceiving; the web page is a little better but still vague. Not professional.

I had the most wonderful and calming experience during my first massage. Heidi was very responsive…read moreto what worked for me and adjusted me accordingly so that I felt most comfortable with each section that she worked on. Prior to the massage, I appreciated her getting to know me a bit more so that she could be in tuned with the places which I felt needed attention. She is extremely empathetic, personable and sincere, asking how I was feeling throughout the process as to check in while also allowing me to focus on how my body was responding to the massage. I felt supported in the very calming environment that she has created and really do recommend it to anyone who is interested in massage therapy; Heidi made my first experience very positive and comforting.

Got a skillful massage from Oona today. Great hands, nice work with the stones, and a soothing…read morevoice that belongs on a relaxation tape!

I cannot recommend Oonagh enough- she is a delightful, warm, kind person who is very skilled in…read moremassage, and made me feel instantly comfortable and relaxed. I also appreciated the owner Catherine reaching out to me about a schedule change and was happy to help remedy- customer service is excellent here. A must go-to in the area if you're looking for excellent body work.

Maria of all the massages I ever had your hands down was the best by far thank you for being so…read moreprofessional if you see this I forgot to ask you what days you work

I had a wonderful experience two weeks ago, so I booked another massage. I specifically requested a…read more90 minute massage with Tina at 11 AM. When I arrived at 11 o'clock, I was told Tina was busy with someone else. She wouldn't be available for another hour. I thought if I had an appointment with her then she shouldn't have started a massage with someone else when I was due to arrive. I was very disappointed.

Have gone here 3 times and really liked it, but then I scheduled an appointment and nobody was…read morethere. They flat out forgot that I was coming in. When they finally returned my call a day later, they apologized, but didn't offer any sort of comp or discount. I drove 30 minutes there, 30 minutes back, and waited outside their office for 20 minutes and all they thought to do was ask when I wanted to reschedule. Really frustrating considering they charge you full price if you cancel within 24 hours yet they don't reciprocate. Other times were good for what it's worth, but it was bad enough that I've still remembered it from weeks ago and still am posting this.

I'm not one to frequently splurge on massages because, other than dining out, I just don't pamper…read moremyself that much. Additionally, most experiences I've had with massage therapists have been relaxing but not physically therapeutic. Jen, on the other hand, was fantastic! She listened to what I had to say and adjusted her approach appropriately. The consequence was a massage that not only left me relaxed but also noticeably looser and more flexible. I would definitely recommend her!

I've been to many massage therapists with mixed results, but I finally found Lisa! She knows what…read moreshe's doing, and is fluent in English so communication is not a problem. She uses a good amount of pressure, but more importantly, she has the experience and anatomical intelligence to realign muscles. I take yoga classes almost every day and there are still some places in my body that are just stuck - back of neck, shoulders, hip flexors. She was able to get those areas to feel an openness that I've never felt. IT WAS AMAZING! and the next time I returned to my mat, I was able to get more awareness and deeper than ever before.

I have been seeing Lisa for 2.5 years for a monthly massage. To put it simply, she is amazing at…read morewhat she does. I count the days until every appointment and hate leaving when they're over! Lisa is one of those rare massage therapists who knows exactly how to find (and fix) all of your aches -- even the ones you didn't know you had -- with the perfect amount of pressure. It sounds like a basic requirement for massage, right? But not many massage therapists, even (and sometimes especially) the ones at high-end spas can do it. With Lisa, I rarely have to say anything -- she just knows where to go and doesn't rush or miss an inch. I'm pretty sure she has X-ray vision or something. :) And the reason I'm able to see Lisa on a monthly basis is because her rates are SO affordable ($60/hour). Like, ridiculously below market. Seriously, stop wasting your money on Groupons for random places you'll never go to again. She also recently bought out the previous owner and has made some major improvements to the business. Does it look like a Newbury Street spa? No, but it's clean, peaceful and comfortable. And best of all, Lisa is so sweet and makes you feel like you're her only client.

I booked a 90 minute massage session with Siobhan. The pressure she applied was exactly what I…read moreneeded to release tension and provide relaxation. She is very knowledgeable and professional. I highly recommend booking a session with her. She is a valuable asset to her craft.

She was beyond wonderful! A relaxing atmosphere, perfect pressure, and smooth rapport. I found…read moreMassage22 with Groupon, but I will definitely be back soon! Her technique and professionalism is like being at the Four Seasons! :)

Before buying he Eversave voucher I read the reviews. Seemed like booking was an issue for many,…read moreso I checked online booking before my purchase. There was, coincidentally, one available time that worked for me but I noticed, at least with the owner Jessica, that there were times in April total and then nothing else available until well after the voucher expired. I didn't check the dates for the other therapists, so there might have been more availablity there and I was specifically looking for 90-min deep tissue massages so that might have narrowed the available dates. I had something else at the time of this appt, but it was somethign that was easily rescheduled so I took the only available weekend appointment (April 7 at noon) and rescheduled my other thing. A day or so before my appt I got an email asking if I could possibly come later because of a scheduling issue ("overlap via another therapist"). I could not because of my own schedule, so I suggested that I could some early. It was agreed that I would come at 11. I didn't have an intial email reminder (I had an online confirm that I copied and pasted to my calendar so I didnt' look for it either until later - see below - and the updated reminded had a start time but not an end time - also relevant later.) The waiting space is less spa and more office, which, whatever, I'm not there for a lush waiting room. There is no receptionist or anything so if you arrive and there is a door closed please show some courtesy and remain quiet until it is your turn. The therapy room is quaint, like a tiny bedroom, and the atmosphere is relaxing. I did notice at one point during my massage that the music was *very* Christian which would not be my preference but I don't know if that was the therapists choice or if it was just Pandora doing what Pandora sometimes does when you like one song so whatever. The massage, itself, was excellent. It is difficult to find therpists who do quality deep tissue work but Jessica Bissionette is on her game. Assuming you think the price is right for you and you can actually get the appointment you want, if you're in the area, this might be the therpist for you if you like really deep work. I noticed she asked me to flip over sooner than I had expected, but she was doing her thing and I don't necessarily need exactly 45 minutes on each side so I shrugged it off. However, at promptly 12, she stated I was done and walked out. It seemed short, but it took me a minute to really get my bearing and take in the time. I didn't feel cheated, I was just confused. I called for her but she must have gone to the ladies room so I waited and called some more. Eventually she came back and was surprised I was not dressed and ready to leave. I pointed out the time and figured she had not noticed and made a mistake but she stated I was only booked for an hour. After I was dressed she came back in and proceeded to explain to me why she could not have possibly made a mistake and this scheduling issue was entirely my fault unless I could prove otherwise. Um. WHAT? Note that I actually wrote the two paragraphs of this review a MONTH AGO as they happened, so I'm not dealing with poor memory or the like, HOWEVER, even if I was, even if this was entirely my fault (which is wasn't), taking that much time to explain to me why she can't possibly be wrong was in exceptionally tacky and unacceptable. Had she merely said something like "I'm not sure what happened but I'll be in tuch and we'll work about a fair resolution," I'd have gone about my day without having been annoyed and been fine. Later in the day I received an apology for the error, which had it ended there would have resolved all of my issues, but, instead, it proceeded to reiterate how the mistake couldn't possibly have been on their end. The resolutions offered were: a) come back for a 30 minute massage another time - I am at least 30 minutes away and I find 60 minutes to be too short so... no. b) come back and book a 60 minute massage and get the extra 30 added on - I already pay $85 for a 90 minute massage for an EXCELLENT therapist that never has any scheduling issues closer to my house that alwasy has superb customer service (see my other massage reviews!) so ... no. or c) She'll refund me $10 because Eversave only gives her half of the voucher price. I decided since my purchase was with Eversave, I'd turn to them for remediation for the difference between vouchers. Their response was more than I'd expected and I'm grateful for their excellent customer service. So, in short. 5 star massage but at high end prices in a low end venue. 1 star customer service.

After purchasing a Buywithme coupon for 2 visits, I had such a hard time making an appointment…read more(there were limited slots available and they were all very far in advance). I thought I booked an appointment for a certain day and sent my boyfriend down there, he was told they overbooked and to rebook. I do not know if it was an error on my part or on their side but we were "reminded" of an appointment that we had not booked, and by the time I called it was too late to cancel. I emailed with Jessica asking what our options were, and by the time she got back to me it was after the appointment time and I was told we would lose the coupon amount for one massage. If that was the case and she got back to me before the massage time I probably would have left work to take it instead of losing the coupon. I then informed Jessica that I had emailed Buywithme and they were able to give me a credit for the coupon and I would no longer be needing her services. She then informed me that she would be contacting Buywithme to tell me that the error was my fault and I did not deserve a credit. This is my first negative review on Yelp, I'm sure the massages are great, but the attitude and appointment inconvenience was not worth my trouble. I will go to the Cortiva massage institute in Watertown for a $30 1 hour massage (if you book online), and they always have slots available.